Comments on: AT&T Sucks, and So Does Your Carrier http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/ More of everything iPhone and iPad Tue, 22 May 2012 10:15:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: marc lewis http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-651821 marc lewis Mon, 19 Mar 2012 02:47:23 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-651821 <p>I'm with ATT and recently downloaded the app. 'ASK ZIGGY' I had it for over a week and it worked fine. Tried to use it today and it said I was no longer authorized to use it and contact my service. Did ATT take this app.off their list of apps. I can utilize?</p> I'm with ATT and recently downloaded the app. 'ASK ZIGGY' I had it for over a week and it worked fine. Tried to use it today and it said I was no longer authorized to use it and contact my service. Did ATT take this app.off their list of apps. I can utilize?

]]> By: Adam Marc Wyson http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-505745 Adam Marc Wyson Sun, 25 Sep 2011 02:45:00 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-505745 <p>Well At&t has been amazing to me for almost 6 years now and out of no where they suck...so explain that? Did the coverage change? I get dropped calls constantly something I never ever experienced before and only heard of from friends.</p> Well At&t has been amazing to me for almost 6 years now and out of no where they suck...so explain that? Did the coverage change? I get dropped calls constantly something I never ever experienced before and only heard of from friends.

]]> By: Eott http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-426312 Eott Sat, 02 Apr 2011 05:33:21 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-426312 <p>It's all about location, location, location. That is why Apple's (previous) exclusivity deal with AT&T was bad for ALL consumers of cell phones and cell phone infrastructures. The simple fact is that AT&T sucked enough in enough areas to raise enough issues that people complained, but mostly switched networks (mainly non-iPhone users), due to horrible call quality and connection issues. If that was not a fact then why was there a court decision for breach of contract?</p> <p>AT&T is so desperate at this point that they have reduced average cell phone bills (look at new rates and tiers of text messaging, anytime minute plans) by 25% to keep customers aboard (ESPECIALLY those whose contract are up (as I am one, they will do anything for me such as give me 2,000 anytime roll-over minutes)). In their desperation they have also <em>over</em> paid for the acquisition of T-Mobile to help their failing infrastructure. The merger will NOT be seamless. Time to switch away from AT&T and T-Mobile (unless you don't have many iPhone users in your coverage area) as their technologies are not compatible nor will they be for the next 1-1.5 years. I respect you die-hard fans that are willing to wait that long just to get a "cooler" phone. </p> <p>Njoy! :)</p> It's all about location, location, location. That is why Apple's (previous) exclusivity deal with AT&T was bad for ALL consumers of cell phones and cell phone infrastructures. The simple fact is that AT&T sucked enough in enough areas to raise enough issues that people complained, but mostly switched networks (mainly non-iPhone users), due to horrible call quality and connection issues. If that was not a fact then why was there a court decision for breach of contract?

AT&T is so desperate at this point that they have reduced average cell phone bills (look at new rates and tiers of text messaging, anytime minute plans) by 25% to keep customers aboard (ESPECIALLY those whose contract are up (as I am one, they will do anything for me such as give me 2,000 anytime roll-over minutes)). In their desperation they have also over paid for the acquisition of T-Mobile to help their failing infrastructure. The merger will NOT be seamless. Time to switch away from AT&T and T-Mobile (unless you don't have many iPhone users in your coverage area) as their technologies are not compatible nor will they be for the next 1-1.5 years. I respect you die-hard fans that are willing to wait that long just to get a "cooler" phone.

Njoy! :)

]]> By: Nestor Hense http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-379255 Nestor Hense Fri, 18 Feb 2011 09:37:02 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-379255 <p>I guess every person whose having difficultieswith their manhood should read this great post. Will spread your post to my blog readers too. thanks</p> I guess every person whose having difficultieswith their manhood should read this great post. Will spread your post to my blog readers too. thanks

]]> By: Annette @ Sacramento 4G Wireless http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-334792 Annette @ Sacramento 4G Wireless Sat, 15 Jan 2011 21:39:55 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-334792 <p>Hi there, just doing some research for my Sacramento 4g site. Lots of information out there. Wasn't exactly what I was looking for, but great site. Have a good day.</p> Hi there, just doing some research for my Sacramento 4g site. Lots of information out there. Wasn't exactly what I was looking for, but great site. Have a good day.

]]> By: Mark http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-92133 Mark Sat, 07 Nov 2009 09:33:15 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-92133 <p>people still buy iphones? lol</p> people still buy iphones? lol

]]> By: Florence Howell http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-34683 Florence Howell Tue, 10 Mar 2009 05:04:50 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-34683 <p>An AT&T salseman came to our door. We said no thanks. He called a supervisor, I said no I didn't want AT&T. Then AT&T shutoff my current service provider saying I had agreed. AT&T sent installers to my home which I refused. I protested and AT&T cancelled the order I never made. Now my provider says I have to pay for instalation and I will lose the number I've had for years. What can I do?</p> An AT&T salseman came to our door. We said no thanks. He called a supervisor, I said no I didn't want AT&T. Then AT&T shutoff my current service provider saying I had agreed. AT&T sent installers to my home which I refused. I protested and AT&T cancelled the order I never made. Now my provider says I have to pay for instalation and I will lose the number I've had for years. What can I do?

]]> By: Nadesh http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-33749 Nadesh Mon, 02 Mar 2009 00:55:04 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-33749 <p>at&T SUCKS!!!! I was an employee there, they refused to pay me!!!! I wrote to the president, and he ignored my email! I worked for their corporate division, they sold bulk cell phones to corporations!! the service SUCKS!! the Bulk rates are a rip off!! and they refuse to pay their employees! that's why you all receive shitty service..they dont' even provide clean drinking water for thier employees</p> at&T SUCKS!!!! I was an employee there, they refused to pay me!!!! I wrote to the president, and he ignored my email! I worked for their corporate division, they sold bulk cell phones to corporations!! the service SUCKS!! the Bulk rates are a rip off!! and they refuse to pay their employees! that's why you all receive shitty service..they dont' even provide clean drinking water for thier employees

]]> By: jeff http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-30441 jeff Thu, 05 Feb 2009 02:37:15 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-30441 <p>All I can say is in the NYC tri-state area AT&T is beyond awful! I can't wait for the day to arrive when their exclusive deal with Apple finally runs out! The day that happens, I will be waiting at a Verizon Wireless store at 8am to finally get reliable service back.</p> All I can say is in the NYC tri-state area AT&T is beyond awful! I can't wait for the day to arrive when their exclusive deal with Apple finally runs out! The day that happens, I will be waiting at a Verizon Wireless store at 8am to finally get reliable service back.

]]> By: Brent http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-20155 Brent Tue, 18 Nov 2008 03:42:57 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-20155 <p>agree with the author. AT&T is has been totally awesome for me, and their customer service is really the best i've EVER encountered. i applaud AT&T for a job well done out here in Arizona</p> agree with the author. AT&T is has been totally awesome for me, and their customer service is really the best i've EVER encountered. i applaud AT&T for a job well done out here in Arizona

]]> By: tony http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-19825 tony Fri, 14 Nov 2008 00:56:07 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-19825 <p>There is a minor storm over NJ and my iPhone isn't receiving a signal. No bars at all for at least an hour. My Verizon phone (which I pay for as a back up) is working just fine.</p> There is a minor storm over NJ and my iPhone isn't receiving a signal. No bars at all for at least an hour. My Verizon phone (which I pay for as a back up) is working just fine.

]]> By: Tom Ball http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-18987 Tom Ball Sun, 02 Nov 2008 21:47:12 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-18987 <p>I had tmobile service I got what I paid for. Now I have Att SERVICE [with my new IPhone, yes, the software is updated and yes, I have all the really cool stuff disabled so my battery will work and yes, I now have had to dumb it down to Edge so I can talk on the phone] and I am paying for 3G which doesn't work at all. I took my phone into an apple store to talk intelligently about the issues. They looked at my phone and I had 24 % dropped calls. This I believe is systematic and not the exception. So, why doesn't Att just admit that the 3G is not ready for prime time yet and give me a plan where I get what I pay for? Then all of us might stop calling and they could get on with things.</p> <p>So I continue my quest to identify the fact that ATT should not be charging for a call plan specific to the Iphone that does not work. -Tom</p> I had tmobile service I got what I paid for. Now I have Att SERVICE [with my new IPhone, yes, the software is updated and yes, I have all the really cool stuff disabled so my battery will work and yes, I now have had to dumb it down to Edge so I can talk on the phone] and I am paying for 3G which doesn't work at all. I took my phone into an apple store to talk intelligently about the issues. They looked at my phone and I had 24 % dropped calls. This I believe is systematic and not the exception. So, why doesn't Att just admit that the 3G is not ready for prime time yet and give me a plan where I get what I pay for? Then all of us might stop calling and they could get on with things.

So I continue my quest to identify the fact that ATT should not be charging for a call plan specific to the Iphone that does not work. -Tom

]]> By: John http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-17720 John Sat, 18 Oct 2008 15:28:13 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-17720 <p>I agree. They all suck depending on where you are. I live on Long Island, NY. I cannot get a signal in my house. My carrier is Verizon.</p> I agree. They all suck depending on where you are. I live on Long Island, NY. I cannot get a signal in my house. My carrier is Verizon.

]]> By: Karen http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-16202 Karen Tue, 30 Sep 2008 01:00:46 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-16202 <p>The phone service is lousy. I can't use the phone in my own house (a highly populated suburb). None of my friends can get service in their homes - we all need to go outside. And I can't get service in my office as well as two of our branch offices. And Apple is supposed to be leading edge? I'll take Verizon service any day. Why would anyone buy the new phone???!!</p> The phone service is lousy. I can't use the phone in my own house (a highly populated suburb). None of my friends can get service in their homes - we all need to go outside. And I can't get service in my office as well as two of our branch offices. And Apple is supposed to be leading edge? I'll take Verizon service any day. Why would anyone buy the new phone???!!

]]> By: justin http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-14654 justin Sat, 13 Sep 2008 10:24:36 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-14654 <p>AT&T realy sucks. The phone service is ok. The coustomer service sucks big time. I purchaced an iphone that froze up when i tryed to use it. I brought it back to the store 16 hours later and they told me I could not exchange it. After arguing with them they told me they could exchange it, but they would charge me a 10% restocking fee. I called Apple they wanted to charge 39.00 to exchange the phone. I spent 3 hours with Apple tech suport just for them to tell me there was a hardware problem. The Apple rep called At&t and asked them to give me a credit for the restocking fee. They did. The AT&T rep told me to go back to the store and exchange the phone. When I returned to the store it was the same bull. They told me they would not exchange the phone. I told them to call there coustomer service line. I left the store about 2 hours later with another phone. It took about seven hours of my time. I miss cingulare. AT&T sucks.</p> AT&T realy sucks. The phone service is ok. The coustomer service sucks big time. I purchaced an iphone that froze up when i tryed to use it. I brought it back to the store 16 hours later and they told me I could not exchange it. After arguing with them they told me they could exchange it, but they would charge me a 10% restocking fee. I called Apple they wanted to charge 39.00 to exchange the phone. I spent 3 hours with Apple tech suport just for them to tell me there was a hardware problem. The Apple rep called At&t and asked them to give me a credit for the restocking fee. They did. The AT&T rep told me to go back to the store and exchange the phone. When I returned to the store it was the same bull. They told me they would not exchange the phone. I told them to call there coustomer service line. I left the store about 2 hours later with another phone. It took about seven hours of my time. I miss cingulare. AT&T sucks.

]]> By: Ryan M http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-13288 Ryan M Sun, 24 Aug 2008 22:32:56 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-13288 <p>Good article. Very true what he points out. Here's my situation: I have only ever dealt with Verizon and Att wireless. I had Verizon when I lived in the southeastern US and it generally worked fine. When I moved to CA I switched to Cingular (before it was ATT) and got the new amazing RAZR (which sucks). I now live in WA state and have since upgraded to an iPhone (1st Gen). What I have noticed is ATT service seems to be fine for me all up and down the west coast but the coverage can be a bit shoddy at times in the South eastern united states whenver I go back to visit. My mom used to have Verizon in Sacramento where we lived and said the service was horrible. Right now I am thinking about breaking my contract with ATT and switching to T-mobile because they have a pre-pay or pay as you go service with their sidekick. I'd be paying about 30 bucks a month as opposed to the 70-75 bucks (w/tax) I'm paying right now with my iPhone. To a broke college kid thats a huge difference! Now I also realize that the iPhone beats the sidekick anyday which is why I'll probably hang on to it and just use it as an iPod Touch. Anyways hopefully all goes well. Cheers.</p> Good article. Very true what he points out. Here's my situation: I have only ever dealt with Verizon and Att wireless. I had Verizon when I lived in the southeastern US and it generally worked fine. When I moved to CA I switched to Cingular (before it was ATT) and got the new amazing RAZR (which sucks). I now live in WA state and have since upgraded to an iPhone (1st Gen). What I have noticed is ATT service seems to be fine for me all up and down the west coast but the coverage can be a bit shoddy at times in the South eastern united states whenver I go back to visit. My mom used to have Verizon in Sacramento where we lived and said the service was horrible. Right now I am thinking about breaking my contract with ATT and switching to T-mobile because they have a pre-pay or pay as you go service with their sidekick. I'd be paying about 30 bucks a month as opposed to the 70-75 bucks (w/tax) I'm paying right now with my iPhone. To a broke college kid thats a huge difference! Now I also realize that the iPhone beats the sidekick anyday which is why I'll probably hang on to it and just use it as an iPod Touch. Anyways hopefully all goes well. Cheers.

]]> By: NoMoreATT http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-12102 NoMoreATT Sun, 10 Aug 2008 07:32:49 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-12102 <p>I moved to a new address last month and asked ATT to transfer my phone number to </p> <p>my new address. After moving, ATT claimed they had to give me a temporary number </p> <p>and proceeded to charge me for it and then charge me for CHANGING the temporary </p> <p>number to my old existing number. I'm not paying for something I didn't ask for. I did </p> <p>NOT ask for the temporary number nor did I ask for a number change. I simply asked </p> <p>them to TRANSFER my existing number to a new address.</p> <p>That's the first problem. The second problem is with the quad package I ordered. I </p> <p>ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about </p> <p>$180 a month. So far, ATT has billed me separately for the landline service and a </p> <p>whopping $343 for cellphone service that doesn't even work half the time!! </p> <p>The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL </p> <p>service I had before I ordered the quad package. After telling me I would have to pay a </p> <p>$100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced </p> <p>it to a triad package so that I could continue with my ISP's DSL service. But my isp says </p> <p>that ATT refuses to let them give me the DSL service I had before I moved. (My isp </p> <p>orders DSL through ATT.) ATT told my ISP that DSL wasn't in my area even though I </p> <p>moved just two blocks away. I called ATT to ask why, and they said DSL IS indeed </p> <p>available in my area, that I don't have to pay a $100 deposit anymore, and that they </p> <p>put in an order for me. I believe this violates FCC Rules since they are preventing my </p> <p>ISP from giving me service that i had and want to continue to use.</p> <p>I am not paying this outrageous bill. They're charging me a month in advance for things </p> <p>I DON’T have, CAN’T use, and apparently CAN'T have. </p> <p>Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??</p> I moved to a new address last month and asked ATT to transfer my phone number to

my new address. After moving, ATT claimed they had to give me a temporary number

and proceeded to charge me for it and then charge me for CHANGING the temporary

number to my old existing number. I'm not paying for something I didn't ask for. I did

NOT ask for the temporary number nor did I ask for a number change. I simply asked

them to TRANSFER my existing number to a new address.

That's the first problem. The second problem is with the quad package I ordered. I

ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about

$180 a month. So far, ATT has billed me separately for the landline service and a

whopping $343 for cellphone service that doesn't even work half the time!!

The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL

service I had before I ordered the quad package. After telling me I would have to pay a

$100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced

it to a triad package so that I could continue with my ISP's DSL service. But my isp says

that ATT refuses to let them give me the DSL service I had before I moved. (My isp

orders DSL through ATT.) ATT told my ISP that DSL wasn't in my area even though I

moved just two blocks away. I called ATT to ask why, and they said DSL IS indeed

available in my area, that I don't have to pay a $100 deposit anymore, and that they

put in an order for me. I believe this violates FCC Rules since they are preventing my

ISP from giving me service that i had and want to continue to use.

I am not paying this outrageous bill. They're charging me a month in advance for things

I DON’T have, CAN’T use, and apparently CAN'T have.

Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??

]]> By: California Nightmares (AT&T) http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-11763 California Nightmares (AT&T) Mon, 04 Aug 2008 16:56:40 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-11763 <p>I am very disappointed to see the 3G coverage be limited and impact my ability to make calls. I have to turn off the 3G in most locations on my IPhone 16G system when not surfing or performing data related tasks. This is ridiculous. We pay top dollar to drive a Porsche and all AT&T delivers is UGO (car) performance.</p> I am very disappointed to see the 3G coverage be limited and impact my ability to make calls. I have to turn off the 3G in most locations on my IPhone 16G system when not surfing or performing data related tasks. This is ridiculous. We pay top dollar to drive a Porsche and all AT&T delivers is UGO (car) performance.

]]> By: willard Q wertzinsky http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-4497 willard Q wertzinsky Sun, 06 Apr 2008 22:24:48 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-4497 <p>The pop up advertising on the screen sucks. Bellsouth can't or wont do anything about it.</p> The pop up advertising on the screen sucks. Bellsouth can't or wont do anything about it.

]]> By: JOHN http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-3472 JOHN Sat, 24 Nov 2007 19:14:35 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-3472 <p>So, while accepting what you say is correct, then in the regions where at&t does suck, people must opt out of the iPhone? NOT! Your logic "AT&T is the “best” wireless carrier for me" (in your region) has more justified the reason for iPhone to be unlocked to all the unfortunate people not so lucky as to live in your "best" at&t region.</p> So, while accepting what you say is correct, then in the regions where at&t does suck, people must opt out of the iPhone? NOT! Your logic "AT&T is the “best” wireless carrier for me" (in your region) has more justified the reason for iPhone to be unlocked to all the unfortunate people not so lucky as to live in your "best" at&t region.

]]> By: dggraphics http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-3443 dggraphics Wed, 21 Nov 2007 22:59:01 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-3443 <p>They all suck, but ATT is the maestro of suck.</p> They all suck, but ATT is the maestro of suck.

]]> By: Kent Pribbernow http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-1774 Kent Pribbernow Thu, 06 Sep 2007 00:00:59 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-1774 <p>Uh...those are Google Adsense ads, not advertisements by AT&T. I have as much control over that as I do the weather.</p> Uh...those are Google Adsense ads, not advertisements by AT&T. I have as much control over that as I do the weather.

]]> By: Dave Parks http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-1773 Dave Parks Wed, 05 Sep 2007 23:55:22 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-1773 <p>Odd that this apologist for AT&T ends up on a page with two advertisements for AT&T. Live it, learn it, be it. Gimme a break. AT&T's customer service stinks. Anybody who has dealt with them knows that. The problem starts with the stupid telephone interface you must traverse to get to a customer representative. Punch in your number. Pick your option. You may have to give your number again. What the last four digits of your Social Security number. Whoops, you'll have to call back and go through the entire process again. It's amazing and infuriating. AT&T has designed the perfect system for enraging customers. A government psychologist really needs to look at it, figure out the principles and apply them to the war on terror. Who needs torture when you have AT&T? Come on guys, you can do better than this.</p> Odd that this apologist for AT&T ends up on a page with two advertisements for AT&T. Live it, learn it, be it. Gimme a break. AT&T's customer service stinks. Anybody who has dealt with them knows that. The problem starts with the stupid telephone interface you must traverse to get to a customer representative. Punch in your number. Pick your option. You may have to give your number again. What the last four digits of your Social Security number. Whoops, you'll have to call back and go through the entire process again. It's amazing and infuriating. AT&T has designed the perfect system for enraging customers. A government psychologist really needs to look at it, figure out the principles and apply them to the war on terror. Who needs torture when you have AT&T? Come on guys, you can do better than this.

]]> By: NWA http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-933 NWA Sat, 04 Aug 2007 06:08:21 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-933 <p>Well then, pretty much everyone here is right. AT&T sucks, Verizon sucks, Sprint sucks, Alltel imo really sucks, and T-mobile sucks. </p> <p>I work as a tech for Sprint/Nextel. What people don't seem to understand is that CELLULAR IS NOT A PERFECT TECHNOLOGY. Considering the fact that 10 years ago NONE of us carried a mini computer in our pocket, that was able to make phone calls, and take pictures, and surf the web, oh and play music. I find it a small wonder that any of this crap works at all. Cellular companies are no different then the old Ma Bell system of yesterday with the exception of the fact that they are using nearly unproven equipment and technology. I am not saying that people shouldn't feel the need to complain when the services they are spending their hard earned money on isnt working. Im just siding with those that understand things are not perfect. Customer service reps work sad shitty jobs where people yell at them all day long. Really whens the last time you called your cell provider when your phone was working right. In store techs (like me) and sales staff deal with some of the most charming people on the planet who yell at us because they refused insurance when they bought the phone and they ran it over with their car. Honestly if you have a legit complaint then you should be heard and handled with respect. Thats what I do anyway. But in all reality all big companies kinda suck. My Comcast internet blows, but what are you going to do thats life. We could after all still be running around like cave men.</p> Well then, pretty much everyone here is right. AT&T sucks, Verizon sucks, Sprint sucks, Alltel imo really sucks, and T-mobile sucks.

I work as a tech for Sprint/Nextel. What people don't seem to understand is that CELLULAR IS NOT A PERFECT TECHNOLOGY. Considering the fact that 10 years ago NONE of us carried a mini computer in our pocket, that was able to make phone calls, and take pictures, and surf the web, oh and play music. I find it a small wonder that any of this crap works at all. Cellular companies are no different then the old Ma Bell system of yesterday with the exception of the fact that they are using nearly unproven equipment and technology. I am not saying that people shouldn't feel the need to complain when the services they are spending their hard earned money on isnt working. Im just siding with those that understand things are not perfect. Customer service reps work sad shitty jobs where people yell at them all day long. Really whens the last time you called your cell provider when your phone was working right. In store techs (like me) and sales staff deal with some of the most charming people on the planet who yell at us because they refused insurance when they bought the phone and they ran it over with their car. Honestly if you have a legit complaint then you should be heard and handled with respect. Thats what I do anyway. But in all reality all big companies kinda suck. My Comcast internet blows, but what are you going to do thats life. We could after all still be running around like cave men.

]]> By: Lise http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-803 Lise Sat, 28 Jul 2007 17:20:30 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-803 <p>Good point about how wireless quality varies throughout the US. But AT&T "service" does suck.</p> <p>They took weeks to troubleshoot my landline/broadband install--checking on my building's wiring. They then "billed" me for said installation and one month non-existent "service" even though I never even went online with them. AT&T's online service must suck so much that my MacAfee spam guard was blocking the AT&T software from being installed. </p> <p>The kicker? I just found out they put me into collection for a bill I never received for service that was never used. Their call center sucks too: they work when you're at work and have limited hours on Sat--it's the reason why I stayed home last night and why I got up at 8 am today! I just hope the good folks at Cingular don't go the way of their AT&T parent. </p> <p>The right thing for AT&T to do is to refund people (something that other vendors practice) within the first month's experience--but oh wait, that would be fair treatment of the customer, leading to AT&T not wrongfully charging people. I can see why this would be distasteful to AT&T.</p> Good point about how wireless quality varies throughout the US. But AT&T "service" does suck.

They took weeks to troubleshoot my landline/broadband install--checking on my building's wiring. They then "billed" me for said installation and one month non-existent "service" even though I never even went online with them. AT&T's online service must suck so much that my MacAfee spam guard was blocking the AT&T software from being installed.

The kicker? I just found out they put me into collection for a bill I never received for service that was never used. Their call center sucks too: they work when you're at work and have limited hours on Sat--it's the reason why I stayed home last night and why I got up at 8 am today! I just hope the good folks at Cingular don't go the way of their AT&T parent.

The right thing for AT&T to do is to refund people (something that other vendors practice) within the first month's experience--but oh wait, that would be fair treatment of the customer, leading to AT&T not wrongfully charging people. I can see why this would be distasteful to AT&T.

]]> By: Bill E http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-785 Bill E Fri, 27 Jul 2007 14:31:11 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-785 <p>I love my iPhone, but...</p> <p>I traveled to India recently to teach a course in Banglaore. When I landed in Bombay, I turned on my phone and it promptly connected to an EDGE network and downloaded 2MB of Yahoo! and other e-mail that I didn't want. The resulting charge was about $70 for that sync.</p> <p>There is currently no way to disable EDGE when roaming outside of the U.S.. I managed to trick it into not kicking in by keeping my Wifi turned on to a site that I didn't have access to. However, this was a poor hack...</p> <p>Apple and AT&T need to provide the ability to disable EDGE Roaming. I would like to be able to enable it when needed, but most of the time, I can wait to download my latest batch of junk e-mail to a time when I am in a WIFI zone.</p> <p>I would guess that most folks who can aford an iPhone also travel extensively. Many of those people even have a passport and dare to venture outside of the U.S.. I hope that AT&T and Apple can understand that their current approach to mobille data is untenable outside the U.S.. They need to come up with an International Roaming plan for data and SMS that makes sense. Until then, I taking my old RAZR along and leaving my iPhone shut off...</p> I love my iPhone, but...

I traveled to India recently to teach a course in Banglaore. When I landed in Bombay, I turned on my phone and it promptly connected to an EDGE network and downloaded 2MB of Yahoo! and other e-mail that I didn't want. The resulting charge was about $70 for that sync.

There is currently no way to disable EDGE when roaming outside of the U.S.. I managed to trick it into not kicking in by keeping my Wifi turned on to a site that I didn't have access to. However, this was a poor hack...

Apple and AT&T need to provide the ability to disable EDGE Roaming. I would like to be able to enable it when needed, but most of the time, I can wait to download my latest batch of junk e-mail to a time when I am in a WIFI zone.

I would guess that most folks who can aford an iPhone also travel extensively. Many of those people even have a passport and dare to venture outside of the U.S.. I hope that AT&T and Apple can understand that their current approach to mobille data is untenable outside the U.S.. They need to come up with an International Roaming plan for data and SMS that makes sense. Until then, I taking my old RAZR along and leaving my iPhone shut off...

]]> By: T.L. Coyote http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-628 T.L. Coyote Mon, 16 Jul 2007 18:04:41 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-628 <p>Me, I likey T-Mobile, so I'm going to hold out and see what happens with them and the iPhone. I've heard conflicting info on the Apple-ATT iPhone service contract, everything from a 5-year exclusive to only thru Dec. 2007. </p> <p>Anyhoo, T-Mo does have awesone CS (at least in my experience), and their service plans are, as a whole, the best and cheapest. Sure, their network coverage could be better, but for the most part my reception has been 99% glitch-free. Will be interesting to see where the iPhone lands next.</p> Me, I likey T-Mobile, so I'm going to hold out and see what happens with them and the iPhone. I've heard conflicting info on the Apple-ATT iPhone service contract, everything from a 5-year exclusive to only thru Dec. 2007.

Anyhoo, T-Mo does have awesone CS (at least in my experience), and their service plans are, as a whole, the best and cheapest. Sure, their network coverage could be better, but for the most part my reception has been 99% glitch-free. Will be interesting to see where the iPhone lands next.

]]> By: Rhett http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-616 Rhett Mon, 16 Jul 2007 01:27:27 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-616 <p>I'm glad they didn't go with Verizon. I'd quit using cellular if they were the only choice left. The only thing worse than their coverage is their customer service. I switched to Cingular last year and it's been great. I'm not happy about them being bought back by AT&T again and changing the name. If I hadn't already signed up with Cingular, I don't think I would have switched to AT&T but since I'm already here, it's been fine. I'd pick T-Mobile if they had better coverage because they have good plans and notoriously good customer service.</p> <p>But you're right...they all pretty much suck.</p> I'm glad they didn't go with Verizon. I'd quit using cellular if they were the only choice left. The only thing worse than their coverage is their customer service. I switched to Cingular last year and it's been great. I'm not happy about them being bought back by AT&T again and changing the name. If I hadn't already signed up with Cingular, I don't think I would have switched to AT&T but since I'm already here, it's been fine. I'd pick T-Mobile if they had better coverage because they have good plans and notoriously good customer service.

But you're right...they all pretty much suck.

]]> By: Mark Menard http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-583 Mark Menard Sat, 14 Jul 2007 16:53:18 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-583 <p>I'm one of those switchers. ATT sucks, Verizon sucked. They all suck. As you say it just depends on where you happen to be standing.</p> <p>In my personal usage so fare the ATT service has been comparable to VZ. Some dropped call, but I also dropped calls on VZ.</p> <p>To those still bitching about ATT I say get over it. Apple had to pick someone. And to those on VZ they offered it to you them and VZ turned it down.</p> I'm one of those switchers. ATT sucks, Verizon sucked. They all suck. As you say it just depends on where you happen to be standing.

In my personal usage so fare the ATT service has been comparable to VZ. Some dropped call, but I also dropped calls on VZ.

To those still bitching about ATT I say get over it. Apple had to pick someone. And to those on VZ they offered it to you them and VZ turned it down.

]]> By: steven http://www.imore.com/2007/07/14/att-sucks-and-so-does-your-carrier/comment-page-1/#comment-577 steven Sat, 14 Jul 2007 15:05:40 +0000 http://www.theiphoneblog.com/2007/07/14/att-sucks-and-so-does-your-carrier/#comment-577 <p>Right On! Finally someone who gets it. I've been on AT&T in Detroit for years. It's been very good for me.</p> <p>Now if someone would challenge the "It's so expensive" myth. They talk about the iPhone as the cost of phone + service. (It's &1500.00!!). Why don't they talk about other phones this way.</p> <p>Lame.</p> Right On! Finally someone who gets it. I've been on AT&T in Detroit for years. It's been very good for me.

Now if someone would challenge the "It's so expensive" myth. They talk about the iPhone as the cost of phone + service. (It's &1500.00!!). Why don't they talk about other phones this way.

Lame.

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