Comments on: iPhone Support Agent Comments on Exploding iPhones http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/ More of everything iPhone and iPad Sun, 27 May 2012 01:37:56 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bent24 http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72576 Bent24 Tue, 01 Sep 2009 07:55:57 +0000 http://www.theiphoneblog.com/?p=10706#comment-72576 <p>Tens of thousands of calls.... There are bigger companies... Call centers even, that don't receive that many calls. And this tech took all those calls bs.</p> Tens of thousands of calls.... There are bigger companies... Call centers even, that don't receive that many calls. And this tech took all those calls bs.

]]> By: Hakala http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72394 Hakala Mon, 31 Aug 2009 15:35:50 +0000 http://www.theiphoneblog.com/?p=10706#comment-72394 <p>The representative has an excellent point by calling the user stupid, IN THIS INSTANCE. Because, it's perfectly fine to finish out your contract, however long that may be, not wanting to shell out your pay to cancel or buy a new phone, but when You make that choice to use your phone, knowing that the GLASS screen is shattered or spidered or cracked or chipped, and you get scratched up or injured in any way and go running to Apple, that would not be a case where apple could help you seeing as you knew there was something wrong with it, but continued use anyways. I'm siding with the rep in the little "stupid" issue. Pun intended.</p> The representative has an excellent point by calling the user stupid, IN THIS INSTANCE. Because, it's perfectly fine to finish out your contract, however long that may be, not wanting to shell out your pay to cancel or buy a new phone, but when You make that choice to use your phone, knowing that the GLASS screen is shattered or spidered or cracked or chipped, and you get scratched up or injured in any way and go running to Apple, that would not be a case where apple could help you seeing as you knew there was something wrong with it, but continued use anyways. I'm siding with the rep in the little "stupid" issue. Pun intended.

]]> By: Dev http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72380 Dev Mon, 31 Aug 2009 14:30:20 +0000 http://www.theiphoneblog.com/?p=10706#comment-72380 <p>Corroboration of one Apple source with a vested interest in the outcome with unsolicited information volunteered from another anonymous Apple source with a vested interest in the outcome. Yes, that is a <em>dramatic</em> increase in credibility.</p> Corroboration of one Apple source with a vested interest in the outcome with unsolicited information volunteered from another anonymous Apple source with a vested interest in the outcome. Yes, that is a dramatic increase in credibility.

]]> By: Syncopations http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72371 Syncopations Mon, 31 Aug 2009 14:13:26 +0000 http://www.theiphoneblog.com/?p=10706#comment-72371 <p>@ Joe</p> <p>Just calling it like he/she sees it.</p> @ Joe

Just calling it like he/she sees it.

]]> By: Al http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72362 Al Mon, 31 Aug 2009 13:40:20 +0000 http://www.theiphoneblog.com/?p=10706#comment-72362 <p>For a tier 2 agent he/she is pretty unprofessional. If I cracked the screen on my out of warranty iPhone 3G I'd still use it. I'm not forking out $400 to get a 3GS, I'm finishing out my contract! Apparently that makes me stupid?</p> For a tier 2 agent he/she is pretty unprofessional. If I cracked the screen on my out of warranty iPhone 3G I'd still use it. I'm not forking out $400 to get a 3GS, I'm finishing out my contract! Apparently that makes me stupid?

]]> By: Memphis http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72360 Memphis Mon, 31 Aug 2009 13:32:39 +0000 http://www.theiphoneblog.com/?p=10706#comment-72360 <p>I'm on my third 2G iPhone thanks to apple care both times the phone was replaced because it became uncomfortably hot. The first phone got memory wiped, I was unable to retrieve any information I neglected to back up. The second iPhone also started to get uncomfortably warm I believe it was due to an old battery which no longer held it's charge after a year of abuse. Both times apple changed my phone no questions asked and both times without incident. I'm looking forward to getting my 4th iPhone 2G prior to my AppleCare expiring and then getting the new generation that'll come out in 2011.</p> I'm on my third 2G iPhone thanks to apple care both times the phone was replaced because it became uncomfortably hot. The first phone got memory wiped, I was unable to retrieve any information I neglected to back up. The second iPhone also started to get uncomfortably warm I believe it was due to an old battery which no longer held it's charge after a year of abuse. Both times apple changed my phone no questions asked and both times without incident. I'm looking forward to getting my 4th iPhone 2G prior to my AppleCare expiring and then getting the new generation that'll come out in 2011.

]]> By: Joe's #1 Fan http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72359 Joe's #1 Fan Mon, 31 Aug 2009 13:26:24 +0000 http://www.theiphoneblog.com/?p=10706#comment-72359 <p>Obvious this tier 2 tech person is "stupid" for even stating that a customer is stupid. It doesn't surprise me because more and more apple employees think they are some type of Gods and we poor mortals (customers) don't know anything. That's why I will be the first one to purchase the exploding iPhone app. I will start the jihad against those apple pigs. Come the iPhone children of Zion, let us revolt.</p> Obvious this tier 2 tech person is "stupid" for even stating that a customer is stupid. It doesn't surprise me because more and more apple employees think they are some type of Gods and we poor mortals (customers) don't know anything. That's why I will be the first one to purchase the exploding iPhone app. I will start the jihad against those apple pigs. Come the iPhone children of Zion, let us revolt.

]]> By: A.J. http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72341 A.J. Mon, 31 Aug 2009 11:51:48 +0000 http://www.theiphoneblog.com/?p=10706#comment-72341 <p>@Joe There is a certain point where the truth can't be avoided. Lol</p> @Joe There is a certain point where the truth can't be avoided. Lol

]]> By: Joe McG http://www.imore.com/2009/08/31/iphone-tech-support-comments-exploding-iphones/comment-page-1/#comment-72337 Joe McG Mon, 31 Aug 2009 11:38:35 +0000 http://www.theiphoneblog.com/?p=10706#comment-72337 <p>You would think a Tier 2 agent would be smart enough not to refer to customers as "stupid".</p> You would think a Tier 2 agent would be smart enough not to refer to customers as "stupid".

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