So did you pre-order or reserve an iPhone 4 today? Are you going to?
So did you pre-order or reserve an iPhone 4 today? Are you going to? Sure, it looks like AT&T can't handle the onslaught of would-be iPhone 4 pre-order and reservations that came crashing down on them, and their servers, this morning. And the Apple Online Store has gone up and down so much it may need a gyro soon. But we have to hope at least some of you have gotten your order confirmations and are the proud soon-to-be owners of a new iPhone 4? (Black, of course, since White ain't coming until later this summer).
Let us know how you're doing in the poll above, and feel free to expand (and vent!) in the comments below!
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Editor-in-Chief of iMore, Executive Producer at Mobile Nations, co-host of Iterate and ZEN and TECH, cook, grappler, photon wrangler.
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I got up at 5:30am PST and tried both sites for hours with no luck. Same with trying to call Apple. Then I downloaded the new Apple store app on my 3G, and after a few clicks.....voilà! What a relief!
Won't order until the White 32GB is available. This is the most unorganized and poorly planned launch in Apple's iPhone history.
I ordered mine this morning from att website all went fine. They make you reconfirm your data plan so be careful if you want to stay unlimted.
@Sean - In apple's long history of iPhone launches?? This is a disaster indeed. I was successful only after marching to an ATT store and placing my pre-order there. Only thing is that, you pay upfront.
I finally got it pre-ordered from AT&T after countless tries. Traffic must be slowing down.
Just preordered mine at Best Buy. $50 down and the give you a $50 gift card to use on whatever you want. In and out in less than 5 minutes. They are gonna call and set up an appointment the 24th to pick it up. WOOHOO!
I made a preorder about three hours ago, but no confirmation email. (It does show up in my account section on Apple's site, however.)
After trying to pre-order since 12am EST via Apple.com, Best Buy.com, WalMart.com AT&T.com and after calling Apple and AT&T-- Just came from AT&T and I felt like I was a John Wanamakers getting a raincheck in 1989! They took a carbon copy of my credit card and promised me that my order will a arrive in the next 10 days. The rep wouldnt promise me that I would have it on release day but did promise me that I wouldnt have to wait in line. I feel like I am in for a rude awakening on the 24th....Dont let me down AT&T/Apple
USE the app and not the website. been trying the website all morning and my friend called the apple store and apparently since the app is so new and unheard of, its servers are lightning fast. worked first try for me.
I work for the networks so luckily for me I don't have to preorder a thing. I'm just gonna walk into a vodafone store on the 24th, pick my 32gb iPhone 4 up along with my 30% staff discount. Nice! I'm getting one 100%.
I'm not giving up, I want it shipped to me on the 24th through apple
w00t w00t. Pre-Ordered from Best Buy. Took less than 5 minutes.
@Charles - Well, this will be Apple's 4th phone launch. While it may not be an extensive history, I think they certainly underestimated the demand for this. Certainly a lot more offered here than the quiet 3GS launch.
I just find it funny that the majority of the demo phones they had at WWDC were white, and now they won't have any for launch? Rumors are later in the summer...pathetic. I want a white one, and if Apple doesn't have it at launch, I'm not going to stay on my slow ass iPhone 3G any longer - I'll go Android.
@telelax no sir. apple store isn't working. Problem connecting to the server when I try to preorder. looks like everybody is still screwed as long as apple stays paired with this horrible company called GAY T&T
Started trying to order at 4:30am Eastern. After getting through the process with Apple it stated I would have to go to an Apple store to complete my order, which isn't going to happen since the closest store is 140 miles away. Next, I finally got through the process on the AT&T website only to find out I couldn't finish because my AT&T account billing, Credit Card billing, and shipping addresses were not the same.
Made a trip to the AT&T store where I was number 3 in line when they opened at 9, and began working with the rep immediately. I finally got through with my pre-order at 10:05 (I was the first person done).
At 11:19 I received the e-mail confirmation of my order from AT&T, which states, "Thank you for your recent order. Your iPhone has been reserved and is expected to ship on or after June 24, 2010." Just what I wanted to hear! After all that hassle they are telling me I shouldn't even expect my phone on launch day. I probably should have just forgot about the pre-order and camped out all night for the 3G. Sigh.......
Is someone going to ask the question why no White and find out a real answer?!
I walked into Best Buy and pre-ordered mine in 5 mins. Said they would call on the morning of the 24th and tell me what time to pick it up that day! No problems at all!
Question for those buying who are eligible for an upgrade. Is Apple or AT&T charging a ridiculous amount of tax like they did on the 3GS? I got my $199 3GS for $250 out the door at an AT&T on opening day. Was wondering if this is still the case. Tax should be a max of about $18 on a cost of $199 in Orange County, CA
So i was able to reserve with App.. but i still plan on pre-ordering.. so I will keep trying till I get it and once I do i'll cancel my reservation..
How much would I love to be a fly on the wall in Apple HQ today? makes the bar leak seem minor in comparison
Just got a confirmation email from Apple saying I can pickup my iPhone 32gb on the 24th. I used the App Store app to place the reservation. Only thing is, the process never completed. Every time I tried to place the order I got a message saying the site was busy and I should try again later. Boy, are they screwed up!
Well, I don't think that preorders not going through is really a fiasco. The orders will just get placed the next day. Or the next.
@English Mike - I emailed Steve Jobs this morning, but no answer. I'm sure he's gotten hundreds of emails regarding the same thing, and he's quite busy today
But it's BS. No white iPhone at launch = no sale from me.
I'm going to roll the dice and go to a local AT&T store on launch day. There is one Apple store in Mississippi that I know of and its 2 1/2hrs away. I don't see there being a big problem with supply in Mississippi.
It's a fiasco for Apple after the Wi-fi incident at the keynote. Makes them look amateurish for a major product
I ordered (reserved at the Apple store) around 2am on the Apple website and got the e-mail at 2:16am. My buddy ordered it via the app (also reserved at his local store) and got the e-mail pretty quick. If it's 3 hours and you haven't gotten the e-mail, I dunno there (Copy of) Dev...
Maybe if you ordered for delivery, it takes longer to get the confirmation.
Side note, a guy elsewhere was saying you can change the delivery address afterwards (so you fill it out for the billing address delivery. Then after confirmation, go back and edit to your work address (or whatever).
I pre ordered mine at 5am this morning on attwireless.com and was given a confirmation number that I did not write down (dumb on my part) because I figured I'd be getting an email. After not getting an email by Noon, I called into customer service and they told me that regardless of me getting a confirmation number, no order went through and I would need to reorder. I went onto my credit card website however, and they charged me the price of the phone. I called back into customer support and they told me "at this time we have no idea due to overwhelming response".
Does anyone have any idea what I should do? I would hate to place (or try given that the site is down) another order and have two, then have to go through the hassle of having one refunded.. And I would hate to sit and wait, possibly postponing my delivery.
Thanks in advance. Tristin
rumor that iphones 4 sold out until August
Still haven't ordered. I've tried 3 different online methods (Apple, AT&T, and iPhone app). Only once have I made it past the mobile account verification screen before crashing. This is beyond frustrating.
@Harry, wherever you heard that, was said because they don't want to keep trying. It's only 11A.M. on the west coast, the day is still very young so just keep trying and it'll pay off
@tristin
If you were charged, I'm pretty sure your order was accepted and can thus be tracked once this madness settles down. I got my email from AT&T pretty quickly. Check your junk/spam email folder just in case. But double ordering and having to cancel one could be worse than re-ordering. But I dont want to stop you if you have to have one asap.
I reserved one at my local apple store as a back up in case AT&T messes something up.
So anyone know the "out the door" price of the iPhone 4? I'm trying to determine if Apple is gorging customers again with triple the regular tax.
It's not a fiasco. If someone asks about it publicly then you just say "We have simply been overwhelmed with the unprecidented demand for this new phone. We've never seen anything like it. We want to assure everyone that we are doing everything we can to process all of the orders and get the new phones out as soon as we can."
Ouch Tristin. Well, I'd say it really depends on your credit card/how bad you want the phone on release. If it were me, I'd go through the order process again, and deal with the return. But then I've got the space on my credit card to cover it.
I was real lucky. I had an AT&T small business rep do all the hard work for me.
Patrick, I believe the tax is off the $699 price.
When I received my confermation email from Apple it says the iPhone 4g 32GB is $699.00 is this just a common thing because they can't access information from AT&T? AT&T website says I am eligible for a upgrade, but I did get the 3GS at launch day which only makes a year on my contract. It basically says I am eligible for a discount upgrade with a $18 fee.
Out of curiousity, those that have reservations at the Apple store. Does your e-mail say 7am? I reserved mine at 2am, it says 7am pickup on the e-mail. My bud reserved his around 10am, it says 7am pickup on the e-mail. I'm just wondering if everyone's got 7am on their e-mail, and there's going to be the line from hell in the morning...
Does Apple charge your card upon ordering, or upon shipping?
AnotherBrian - That's my assumption (or it is something with the app process). I went to the website and my e-mail confirmation gives me the lower price. My bud went through the app and got the $699 price (even though he's eligible). The actual final debit is done at the store/activation though.
Did you put your credit card in? Unless you did, I wouldn't worry too much about it in terms of the preauth hitting your credit card.
I think i read somewhere on Tibp that someone who spoke to an ATT person said that they hope to have the server's up by 3pm. I don't think it's Apple's fault because it goes fine until checking ATT info then burns out
I managed to order my iPhone 4 through my iPhone 2G yes 2G on EDGE at around 8:20-8:30 this morning prior to this i had been trying from home since 5:30am but had to go to work so that I could pay off the phone:) I would get the "we'll be back soon" notification but noticed that if I refreshed the page it would load and was able to keep progressing, I tried this at first with my Mac and was unsuccessful but worked on the iPhone I have a confirmation number and order number but no confirmation email I have checked my account and checked my order status, I have confirmation of the order to arrive on the 24th. 2G I’m still smiling. P.S. I do not think anyone who ordered during this period has recieved a email confirmation.
@Sean Nice to hear you emailed him, I bet everyone is going mad.
EVERY Apple person I spoke to today in the UK said that Apple have NEVER said that White will be available today for pre-order.
When you look at the Key Note he shows the White and Black but later when he says you can pre-order on the 15th only the Black phones are shown.
Has he done this on purpose to lead us to think White was coming on the same day?
All that I know is I'm not happy!
HOLY S%^@! FINALLY!!!! I have been trying to reserve this on Apple's website since 3am!! I downloaded the apple store app and within minutes it is reserved and have an email confirming!! USE THE APP!!!!
just got an email reserving 32gb black but I plan on axing it the minute pre-order goes through
David, my understanding is charge on shipping/activation, although they may hit it with a pre-auth for the amount now.
Not really sure how the subsidy works out though. ie. charge for $699 then refund for the difference. Either way, I'd make sure I have $700+ available on the credit card, just in case.
i just checked AT&T again and you can add to cart easily. So try there. Dont bother with Apple site. They want you to go to their stores so you can buy more stuff hence the hard time online
@James That makes sense. Do all carriers do this with discounted phones? I saw it last year and thought it was a rip. The purchase is for $199 and not $699. Doesn't that violate laws or something?
@JAMES - 7am is the store opening. First in line, first pick up.
I just went to Best buy and pre ordered the White 32gb with no problem at all.
does anyone know if the reservation is first come first serve?
I am so mad . I have called the apple store and att quite a few times and keep getting the run around( they dont have a clue about anything). They are saying you cant use a debit card to preorder ( they arent postive but they dont think so). they told me they really were not prepared for this preorder . I am trying to figure out if you can go into the apple store and pay cash ( or get gift cards ), and have the phone sent to your house .. but ATT or Apple cant answer anything .. I am a advid apple fan but after this awful ordeal i think i am going to go for Droid..
*Avid..
reservation is working quite well in the apple store app--but I'm having a hell of a time trying to pre-order with an upgrade to my existing line.
At 4AM EST I was refreshing the Apple Store like it was going out of business, haha, and as soon as it came up I ordered the 16GB with a black Bumper and was asleep no more than 15 minutes later.
@Fresh1 I used my debit card and it went through no problem.
@Hassan, my problem exactly. glad i'm not alone in this
@James-like a above poster said you can pick up at 7AM they hold it for the entire day, but the next day it goes to anyone if you didn't pick it up.
iPhone 4 Pre-order = EPIC FAIL
Not first come/serve. If you reserve, you have 'til the end of the day on the 24th to pick it up. If not...you lose, maybe.
so, after batteling all day with the apple.com and att.com all day, I went on the iphone app and reserved one at my local apple store. It says I'll get one on the 24th, so I'm happy, i guess.
i'm sorry i know this sounds really basic but is there a line you get in if you've reserved? or do you just by pass the lines? if there's a thread that's addressed this in length that i've missed i'd really appreciate if someone could point me in the right direction
I reserved mine through the Apple Store App on my iPhone in about two seconds. It's listed right there under "reservations" at the Apple Store I selected. Does that mean I'm guaranteed to get one launch day? And do I have to stand in the regular line since it's not officially a pre-order, or do I get to go into the pre-order line? Or is there a line just for people who have reserved one but not paid for it yet?
At 11:15 AM PCT, I tried again, Apple, same old no luck, went to ATT where a message said that they are upgrading the system, so come back later! Man this is sweet irony. It will be interesting to see how many they sell today- knowing that many hits on the server constitute a legitimate denial of service attack will reveal the monumental lack of planning, preparation and perspicacity of ATT leadership.
I tried all day since 8AM to get online, finally downloaded the new Apple App and instant reservation!! Hopefully it works like the real thing but it says I have a reservation and I am going to get some work done now.
@Exechobo Well that's a good sign i guess that ATT is trying to address the problem:)
@untidyguy my upgrade is around 2011 too but they let me preorder the iPhone 4 for 417.00 It took me 7 hours in total to preorder this dam phone
Reserved a 32gb at an Apple store relatively close to my job using the Apple Store App! I hope the reservation line moves quickly as I can't afford to spend all day at the store. So the same questions as above, do reservation people need to stand on a separate line?
USE THE NEW APPLE STORE APP! its on separate servers and its blazing fast. took one try
And if I've reserved it I obviously haven't paid for it yet. Does that mean I can pay with cash when I go pick it up on launch day, or will I still have to pay with a card?
Reserve = wait in a long ass line. I reserved an iPad and when I went to the store at open, found out that about 1000 other people did the same. By the time I got home, the iPad I ordered for my wife (to be shipped) was waiting at the door.
No more waiting in lines for me. Ship to my door FTW. Even if it means an extra day. My time is valuable.
After hours of trying to preorder online, I walked into the local AT&T corp. store, waited 30 minutes, ordered the phone to be shipped on launch day.
I'm happy now.
Just tried Apple again got the problem connecting to server screen, at least it didn't freeze on me=PROGRESS
@ j03 .. Check this memo from att.. ( see towards bottom about not able to preorder with a debit card.
http://www.att.com/Common/aboutus/files/iphone/preorderfactsheetip4.pdf
I would have tried to Pre-Order. But I wanted a WHITE one. Very disappointed I couldn't order what I wanted today.
I wasted hours trying both apple and at&t's websites...finally I gave up and went to Best Buy....50 dollar deposit later and my phone will be waiting on me next Thursday....
I was ready to click order to have it delivered to my house... but having that option to pick it up at the store at 7 AM made me choose in store pick up... So im probably going to wake up and go over there before work... ill be sure to give myself 30 min haha
Patrick, the tax is always charged against the full price. Sucks doesn't it? That's just the govt. getting their pound of flesh.
Dood, dang.
So much for skipping the lines then or getting in faster. They may have a phone waiting for me, but if everyone reserving a phone shows up at 7am (or more likely earlier), life's going to suck.
I just went to Best Buy and I was able to pre order a white 16 gb and a black 32 gb.
Patrick, I'm assuming that you'll need to get up early there from what Dood was saying. I bet there will be people lining up the night before.
it's strange, now it's become more of the principle of the thing. I've waited since at least the beginning of January for this. even when it wasn't yet announced so i frankly want to see this through to the end and get it on my terms. (odd i know but still)
So if people want the thrill and excitement of standing in line at the Apple store, what are the chances a third party store (i.e. Best Buy) will be relatively calm? And can Best Buy do everything with updating the plans, etc?
JRB, my prediction is that the only calm stores will be the ones without iPhone 4's in stock...
I expect that all the stores will be able to tweak the plans, etc. However, I would not bet against activation problems the first day.
Got mine and my wifes. Wanted white, ordered black... will try do some kind of swap and trade if the white looks worth while, otherwise will trade up to white next year when the next model comes out.
Apple should have let people know Black would be the only choice right away. The secrets they keep boil down to poor customer service. Even fanboys will tire of that crap eventually.
Finally got my order processed with AT&T Premier, wow that was painful!
Waiting for the white iPhone 4g duhhh
It was a nightmare trying to get it ordered, but after a phone call to AT&T, I have been assured a black 32GB iPhone 4 is ready to go out for 6/24
Took 9 hours but finally reserved my i4. Used the Apple Store app in App Store. Receipt shows $699 but ATT confirmed $299 upgrade.
16GB Black at Best Buy Mobile.
To be fair it seems most of the problems today were AT&T. Just another reason for Apple not to rely on one carrier. I'm seeing a lot of people POd at Apple for this pre-order issue when 90% or more seems to be AT&Ts fault. How much longer can Apple take hits for AT&T's incompetence.
I went to the Radioshack around the corner from my house and pre-ordered this morning at about 9:30AM. They offered white and black. I wasn't required to purchase a $50 gift card and didn't even get a receipt for anything. All I did was fill out a form, and they told me I'd receive a call with a PIN which I'd need to verify my pickup on launch day. Super easy 15 minutes. Hopefully they weren't "uninformed," and I'll get my white 32GB iPhone 4 next Thursday!
I woke up about 5 AM EST (or my baby woke me up at 5 AM). I went online while giving her a bottle. I tried both Apple and AT&T. Apple site was not working properly. AT&T order went very smoothly - although no e-mail confirmation, so I checked AT&A and AMEX and confirmed my order went through. Took about five minutes. Not sure when I will actually receive the phone.
i got mines 32gb white pre-order best buy
Im upset that they arent releasing the white one tell later wtf is up with that bs. I did however get my hands on a black one which I thinking of returning. I dont care much for black. im just going to wait for a white one to come threw. @ JD i dont see how you can blame anyone other than apple. Att is not at fault.
I dont see how any one can believe they are going to be getting a white one on the 24. apple themselves dont even know when they are going to be getting them.
Apple shame on you for doing what you did. (shake fist)
Apparently stock is now short. I guess folks are being told their iPhone 4's will now be on backorder for 3-4 weeks.
Just back from Best Buy .. Pre Ordered 3 iPhone's ... was the easiest process ever.
Went ahead and called AT&T, and the rep I talked to basically said they have no indication of when, or if, the servers will be online today. Apparently they are scrambling around to try to make this thing work, but don't know if they're going to be able to or not (at least in a timely manner). Oh well...guess I'll keep checking on and off throughout the day/evening...
I'm not sure why some places people are having to pay tax on the full retail price of the iPhone. I have always paid the tax on the actual sale price. Just double checked my receipt and I paid the 7% sales tax $20.93 for the $299.00 i4 32Gb.
For those who pre-ordered through AT&T and have received a confirmation e-mail, does yours say that your iPhone will be SHIPPED on or after June 24? Just wondering if others have e-mail confirmations stating they will RECEIVE it on the 24th?
I gave up on the sites and ran over to an AT&T store. I was in and out in about 5 mins. Since their network is down they had to do it on paper and said they'd call when they were able to get in and place the order.
@K - it depends on which state you live in. Sales tax laws are different in each state.
oh my goddd this is so frustrating.