Apple clarifies iMessage "bug" as a simple employee mistake

Apple clarifies iMessage bug

Apple has clarified a an iMessage "bug" that was reported earlier this week, and involved the intertwining messages from an Apple Genius employee and a customer who brought their iPhone in for repair. Turns out that it was a slip-up on the employee's part. The Loop reports:

“This was an extremely rare situation that occurred when a retail employee did not follow the correct service procedure and used their personal SIM to help a customer who did not have a working SIM,” Apple representative Natalie Harrison told The Loop. “This resulted in a temporary situation that has since been resolved by the employee.”

Apparently, the Apple Genius went the extra mile by inserting his own SIM card into the iPhone because the owner didn't have a working SIM. This resulted in the customer's iPhone being paired with the employee's number, where all texts sent to/from the employee where also being delivered to the customer's iPhone. This issue is similar to the way lost or stolen iPhones using iMessage behave after paired to a specific SIM.

If the employee in question had of simply switched iMessage functionality on and off while his SIM was inserted, or just used a different SIM card, this all would have been avoided. Then again, it looks like the iMessage protocol still needs some adjustment.

Source: Gizmodo, TheLoop

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Andrew Wray

Andrew Wray is a Salt Lake City, Utah based writer who focuses on news, how-tos, and jailbreak. Andrew also enjoys running, spending time with his daughter, and jamming out on his guitar. He works in a management position for Unisys Technical Services, a subsidiary of Unisys Corporation.

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Reader comments

Apple clarifies iMessage "bug" as a simple employee mistake


Well iMessage doesnt handle the case where one switches SIM cards. Which is lame. That's the bug. Its kind of unlike Apple to blame errors on the user.

so what if i hand down my iphone 4 to anyone in my family when i get a new iphone later in the summer/fall? they will have to deal with my messages and conversations with other ppl forever?
i've been doing this since the iphone 3g.
sounds like a crock of crap to me.

I call BS to this response as well. I can totally see myself putting my sim into my wife's phone for testing or other purposes...does that mean she would get my messages forever? This just seem like the right implementation for privacy purposes.

Im sure the jailbreak community will come up with a fix for this first!!!!!!!!!!! Apple will steal it later.

Isn't iMessage patched in with your email address so it can be used on an iPad or iPod? Could that someone be the issue?

this is totally real, I was the victim of a similar case, by using my account itunes on another iPhone, had all the conversations between my wife, also came to another iPhone ..

you can set itunes and imessage accounts separately so you dont share each other's conversations. it's not very apple intuitive, however, but you can find plenty of tutorials online to help you set it up.

also, each ios device is eligible for one free icloud account that you can use for imessage. it's also very useful for separate icloud backups of contacts, notes, and calendars. that way, you can also avoid syncing contacts from separate devices. again, there are many tutorials on this topic so long as you have the patience to seek and follow them.

I'm glad somebody else noticed this grammatical error.
Like so many others, this person doesn't appear to read what they write!