In a recent survey by Consumer Reports, AT&T ranked the worst in a whopping 8 out of 9 categories. The survey took into account the top four carriers - Verizon, AT&T, Sprint, and T-Mobile. it also looked at a few of the bigger regional carriers as well. Verizon came in at number one out of the four nationwide carriers. It only fell 2nd next to US Cellular.
The survey also ranked smartphones satisfaction. As far as AT&T smartphones went, the iPhone 4 tied the Samsung Captivate as far as customer satisfaction went. I personally wrote a comparison of the iPhone 4 and the Captivate. I thought the Captivate left a lot to be desired as far as UI and ease of use went, but it was certainly one of AT&T's more capable smartphones.
When it comes to overall satisfaction, AT&T had this to say -
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
If AT&T really has the coverage they claim to have, why are customers still so dissatisfied?