Have you ever traveled out of the country just to come back home and get smacked upside the head by your AT&T cellular bill? Well one of our faithful readers, Mike, has a very unusual situation... he asked us to share his story with you in hopes of preventing this happening to any other readers.
Mike recently added a International Data Roaming Plan before a trip out of the country. It seemed like all was covered... until he got home and received his latest bill. Here is Mike's story, in his own words:
blockquote>I was informed by an AT&T service rep that AT&T had charged me the exorbitant per KB rate for international data useage because I had cancelled my International Data Roaming plan after I returned to the United States. The plan is available on a month-to-month basis, so cancelling it when I got home seemed like an obvious thing for me to have done, since I have no plans to go overseas again in the foreseeable future. But the service rep said that AT&T's policy (unwritten, so far as I can tell) is that one needs to leave the roaming plan in place for 90 extra days, so that it is still in place when the foreign carrier finally reports the subscriber's roaming back to AT&T. If the plan is not in place when the foreign data useage gets reported to AT&T, then AT&T's billing system is incapable of recognizing that I had an international data roaming plan in place on the dates that the foreign carrier says I used its data connection.
Ouch, I could imagine this bill would have really hurt. Luckily for Mike, he spoke with a "very nice" AT&T rep and she credited his account for the appropriate amount. Mike is not alone either, for similar stories be sure to check out this thread in AT&T's official forums.
And for more information regarding International plans be sure to check out the plans available here. Mike and all of us here at TiPb really want you to be aware of AT&T's policy. So before you leave the country, if you have any questions be sure to call and ask a service rep! It may just save you a pretty penny... or two...
Thanks for the tip Mike!