It appears that Apple will soon make some important changes to its AppleCare service, including changes to the customer support chat, along with a redesigned website. The customer support chat will now be available 24 hours a day, and 7 days a week, allowing customers to get the help they need with their products whenever they need it. The new website will complement the chat. The new site design should be more familiar to people that use iOS devices, rather than Macs, according to Mark Gurman at 9to5Mac:
The interface has been retooled with large, easy-to-understand controls that are more in line with the colorful icons in iOS. The new design makes it simpler for users to drill-down and provide Apple with information about the issue.
This new website is said to be centered on getting AppleCare customers connected with the service as quickly as possible, where the current version emphasizes AppleCare's support articles. In addition to the customer website, the tools for AppleCare representatives are said to be getting redone. The changes to the website will apparently be rolled out in the coming weeks, while the 24/7 support chat could debut as early as Monday, August 12, though that date is tentative.