Clear+ going away, Clear going universal, free for 24hrs to ease migration

Clear+ going away, Clear going universal, free for 24hrs to ease migration

RealMac will be ditching Clear+, making Clear universal, and making it free for two 24hr periods in order to help all their existing customers migrate over. They'll also be updating Clear soon to add Reminders integration. All of this to try and clean up the pain that came from their attempt to launch Clear for iPad last year, the ridiculous reaction to it, and the mechanics of the App Store that still, almost 7 years later, don't allow for paid upgrades. Here's Dan Counsel's open letter from Real Mac:

As many of you know, late last year we released a new version of Clear. This new version called Clear+ was built for iOS 7, and a universal app for iPhone and iPad. It was also a new app, in effect a paid upgrade for our customers. Believing that this new app was the best thing for our customers - after all, a universal app was our biggest feature request - we removed the original version of Clear from the store. Shortly after the launch, it became obvious we’d made a huge mistake.

Our existing customers were understandably upset that we were no longer updating the old version of Clear, and that we wanted to charge them for an update. So after much deliberation we changed our plan: we updated the old version of Clear for iOS 7 and put it back on the store. Our sole aim was, and remains, wanting to do the right thing for users.

Since then we’ve heard from customers that they are excited to pick up Clear but uncertain which version to buy - or even worse, users mistakenly buying the iPhone version when they want the universal version.

This confusion and uncertainty isn’t what we want you, our customers, to experience and we’re making an important change that makes things (if you’ll pardon the pun) clearer.

If you're an existing Clear+ customer, go read the rest to find out how it all works, and how to get alerted when your 24hr free migration windows go live, then come back here and let me know - what do you think?

Rene Ritchie

Editor-in-Chief of iMore, co-host of Iterate, Debug, Review, The TV Show, Vector, ZEN & TECH, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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There are 18 comments. Add yours.

ParadigmUSA says:

I think realmac did the right thing with removing the original Clear once Clear+ made it's appearance (wasn't the + version introduced at an introductory price to help with the migration to the universal app?). It seems to me that maybe they were coaxed into backpedaling because some folks thought that paying for another app was too much. I didn't have a problem with this at all and was happy to support the devs because I use Clear all the time.

Loke2112 says:

I wish I was "clear" on what exactly is happening. I thought I understood this to mean the original version of Clear I paid for would now be universal and I see an iPad version but when I instal it on the Pad its still the blown up phone version...Way to go Clear! Confused...

Rene Ritchie says:

They haven't released the universal update yet. You'll see it as one of your updates when they do.

ParadigmUSA says:

I was able to update to the universal version of Clear as soon as I installed the old version on my iPad this morning.

Loke2112 says:

I just installed it (Clear) again and now its the updated iPad version. Earlier today it appeared as an iPad version in the app store but installed as the phone version. Weird..

agarwal.apar says:

Dam.. I just paid a dollar last weekend! :|

Lt_Solorna says:

So that is good news for people who don't want to spend $4.99 American. I never purchased Clear+. Get the word out to your friends and family about this. I know I will.

emjayess says:

I have avoided Clear due to the lack of sync between it and Apple's native Reminders. When you say "Reminders integration," is that what you mean? I checked their web site and it wasn't....ah...clear. Thanks.

Rene Ritchie says:

I believe so, yes! I'll double check though!

emjayess says:

OK, thanks. If it does sync, I'd be happy to pay for it. Please let us know when you find out.

sting7k says:

So if I already have clear on my iPhone and am satisfied with it do I need to do anything?

hawt says:

What a disaster!

I bought Clear for $2.99 or whatever then a few months later, bought Clear+ so I could get the iOS 7 use it on my iPad as well. I actually didn't mind this move at first.

Then they put the old version back on and updated it for iOS 7 for free and I was annoyed.

Now the previous version of Clear I already bought supports the iPad, so I essentially pissed away $5 to own Clear+ for a few months before they give it to me free in the old app.

Love the product, but the company is a bunch of assholes.

Tricorius says:

Yeah! Those bastards...how dare they want their families to eat and have a place to live.

hawt says:

Funny, because I said I initially had no problem with paying the extra $5 to upgrade to the universal iPad version and iOS 7 support.

But then they went back on the iOS 7 support. And now they are going back on the iPad support.

You wouldn't feel bamboozled at all? They essentially wrangled as much money as the could out of their loyal customers who were willing to pay for an upgrade, only to cave in to the whiners who were too cheap to support them by switching to Clear+ and give them the features for free.

fantomcheung says:

do u have any idea about what we are talking about here?
clearly it's not about they charge for an upgrade if you read carefully.

i have never seen a company with such a poor marketing strategy. first you charge for an upgrade by removing the old version. and then you brought that old version back after a lot of complaint. and now they want to remove the new version and made the old version exactly the same as the new one. what HELL these people are thinking about?

Loke2112 says:

Well the iPad version looks great. Too bad the info synced over via iCloud is like a year old??? Deleted...

BP41 says:

A joke of an app honestly. Too many better solutions than this app.

PJSheppard says:

They promised notifications a long time ago but nothing happened. I like Clear but need reminders at times so have gone back to the normal reminder app which actually is great and free.

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