According to BGR, Rogers Wireless (and subsidiary, Fido) has announced:
A decision by the Rogers finance department to cut sales commission by as much as 50% has seriously irked the sales staff who played an integral role in the approximate 30% increase in sales since the beginning of 2008.
I was first in line at my local Rogers store (corporate owned) on iPhone launch day, when the entire Rogers sales central went down and the management and employees handled the situation with grace and particular care for all the customers stuck waiting... and waiting... and waiting...
They handled all the cross and miscommunication from Rogers HQ, the lack of sufficient training for the iPhone, the plans that changed day by day and hour by hour before launch, the BS about charging customers for WiFi data, and the long -- long -- lines of people frustrated by years and years of Rogers greed and mismanagement (pre iPhone 3G data rates anyone?)
This must be especially galling then, to face cuts in their compensation when Rogers is growing business by 30%. Think they'll have as much time to see to customers' needs when they have to see more to keep their same base pay?
BGR further suggests a course of action, if Canadian customers feel so inclined:
The cut to commissions will impact each and every customer of Rogers and Fido in one way or another. If you’re the type of person who feels this is wrong, you can call Rogers or Fido toll-free within Canada at 1-888-764-3771 and 1-888-945-3436 respectively.