App Store down?

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We're getting a lot of reports from readers that they can't connect to the iTunes App Store from either their Mac or Windows PCs, or iPhone, iPod touch, or iPad. Some readers are saying they can connect, however, so while it's down for a lot of people, it may not be down for everyone.

Let us know either way!

Have something to say about this story? Leave a comment! Need help with something else? Ask in our forums!

Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

App Store down?


I cannot update my apps, either. I have made several attempts today. Each I attempt to do so, I get this message window: "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
My network settings and network connection are both fine. Perplexed.

It's not working for me on the iPad 2. I tried WiFi and Hotspot from iPhone 4...Also not working on iPhone or iMac. I think the problem is not the App store, I think is the accounts.

I was able finally to update on my computer, but can't on my iPhone. Took a few tries to download the new Angry Birds on my iPad, but can't get it on my iPhone.
Hope this gets fixed soon.

App store won't update apps on my iPad :-(
Error message: couldn't connect to iTunes store
Hope this won't last too long :)

Can access the store here, but not download anything from it. Tried 3 different iPads and 2 iPhones running on 3G, so it's not my network specific.

Just crashed on an update via the phone (4) connected via PC and that's now gone tits up too!
So Buggered in UK at moment for updating at least as I can still browse around.

DOWN and OUT here in Maryland - thought it was just me, so restarted my phone and all. Nothing helped. boooo! =(

I was trying to download an iPhone app from the app store. I can search the apps, but when I try to install, it places the grayed out app logo on the phone with "Waiting" below the icon. That's as far as it gets. Never even asks for my app store password.

Seemed to be down, spinning like crazy but finally did process transaction and download app. It did not automatically install however, I had to install it manually. Once installed, it didn't add to dock, I had to launch from the Applications folder. Lots of crazy behavior but it did finally work after letting it sit spinning for a few minutes.

I'm also having problems with it, it's not fully down but it takes about 3 minutes from an attempt to download an app until I get the password prompt, and nothing so far has been downloaded.

The app store isn't working for me on my iPad 2, either. That's how I found this article, after searching to see if others are experiencing similar.
I can browse the app store, but when I try to make a purchase, it goes from the price, to "buy app", then the second tap that should initiate the purchase just causes it to revert back to the price. Meanwhile, a phantom app icon (all gray) attempts to download... wait a minute, the gray app has changed to the app icon, but still won't download. It's still "waiting". In addition to the strange behavior, there is a delay of several seconds between the "buy app" tap and when it asks for my iTunes password. The app actually appears to begin downloading (or "waiting") prior to it asking for my password.
Interesting... as I was typing this, I received a pop up message indicating "can't connect to iTunes store". I tapped "retry", but I'm not expecting much. Looks like a semi-localized iTunes outage? Bummer.

I called apple and was told by a rep who contacted the iTunes engineers and reported to me that " The iTunes store has some work to be done - some areas of the store are down but will both affect the entire store" he will contact me when the issue is resolved. It sounds like a big problem! I bet its the angry birds rio version!!!!!!

Not working for me here in Canada on my iTouch. Password prompt doesn't seem to happen unless I disconnect from my network. Then it says it can't connect....shocking!

Weird how it's not down for me but is for others who're in the same country, I must be routed to their mirror server

Been trying to redeem a gift card for the past hour in the US on iPhone. Hangs at the loading screen. Also tried to update two apps and both said waiting for about 20 minutes and finally downloaded. I thought I was going crazy for a moment.

Before it went down, I had some updates. When I installed the updates, got a pop up wanting me to verify my credit card information for in app purchases. Never had this before. I am thinking Bejewled Blitz was the cause. I really do not use the facebook Blitz. Thought it strange to have to verify my information when they already have it. Did not do it, and no response from Apple. Anybody else get this?

I got this pop-up yesterday while trying to download a free app - thought it was strange, but verified anyway, because app store wouldn't let me proceed with the download otherwise.

Thanks, same problem, have to verify security code. I appears from apple, but real fishy. They already have that info. Could be a safety net on their part to make sure the real owner is buying the app. Kind of useless on a free app, unless that app has in app purchase.

Been running between slow and stopped all afternoon and into the evening, north of Chicago.

I don't know WTF has been going on with the appstore lately but ever since the Verizon iPhone was released, it takes a few minutes just for it to load up! Super slow even when using wifi!

app store will not work on new verizon iphone4. Raleigh, NC. started around 10pm. Phone was purchased new last friday.

I will always got connection timeout from itune when i download iOS4.3.1 till around 400MBytes, WTF! Is itunes having problem ?

I can get to it from my phone, but it won't let me get the updates it's saying I need. I press Buy, and nothing happens. It's really frustrating.

Appstore application doesn't open in my Iphone4. tried to logout then login, but it's still not opening, not running. Do I need to reset the whole software because of this? or did I miss something?

App store window opens on my iMac, shows me that I have three updates, but I cannot get into the Updates category. When I try and view my account, the interface spins and spins, not only does not produce a result but I cannot cancel.

App store window opens in my iMac, but only to show few minutes later: “impossible to connect to App Store“.
Also the same thing happens when open iTunes and try to open the store. Can listen to music on the library but can search anything on the store.
What can I do?

On my iPod touch 2nd generation i went tothe app store to update an app and it ahowed it was gong to update but i did not. I tried a few tmes but it still didnt work. What should i do?

No! i cant! i need to download an app for a summer break project! tell me how to fix it or fix it ur selves!

I haven't been able to access the App Store or iTunes from my iPhone or MacBook Pro for about 3 hours.

Yes, my iphone has been really screwed up today. Apps gone wild. No response. Awful. Are the hackers winning?

iPod Touch (2nd Generation). I have been having trouble all day accessing the App store and iTunes all day. Whats Up????

I can browse the app shop, but can not download anything on iPhone 4 or iPod Touch G2. I can't even view account info through the itunes software on my PC. My teenager, however, can connect and download apps on his iPod Touch G3.

I try and update my games that needs updating and downloads halfway n stops and gives message saying your download will download after you plug it into the computer. also i tried downloading games but same problem. i have no access to a computer though. please help me.

It won't let me connect it will let me look at apps but when I touch the app it won't let me look at it it says can not connect to app stor

I can access everything in iTunes store on my pc except app store. I've tried all store fixes in support but no difference : (

cant view apps in store help us apple !!! cant even get support says try again later ! sort it out jobs !

I can access all of the iTunes stores except Apps.
I do not get an error message; all I get is a blank page. Windows 6 64 bit - my iPad connects just fine.

All but apps catagorys.... after clicking on the apps tab in iTunes and choosing a catagory like "photography", all I get is a blank page. Searching the app tab works though.........

Same as everyone else, I can get to go on all the other options on iTunes Store but not 'app store' I get is a blank page, no instructions, no advice or help, just blank. It has been like that for 3 days now.

same as everyone, can access tv, songs, movies, but not the apps in iTunes, is there an answer ?? Was working fine 2 days ago. Can't connect from laptop, but can download apps from iPhone 4

i had same problem as everyone else but solved it by searching for the app i wanted to look at once on the blank screen of the app store

I was unable to look at the App store page or Purchased page in iTunes on my PC. All I got was a blank page, however I just did an iTunes update and now I can look at everything again.

App Store says I have 2 updates. I push Update All. One goes to Loading and one to Waiting. But the one Loading seems to make no progress.

I gave up after awhile (hour?) and retried. Again, same problem. I shutdown my iPhone 4, booted it up again, and tried the Update All again. The progress seems there, but very, very slow. I am using WiFi at my workplace, and the receiving signal (radar symbol) looks strong.

I've tried to update apps as well as DL new ones a pop up comes up that I need to verify payment page. So it's all there CC# address and the security code from CC needs filled in so I do it. But it says it's wrong. But it's not. So it won't let me update apps or DL new apps even free ones! Whats the dig idea? How to I fix it?

I cannot access the Apps store at all, I am having trouble downloading an app it keeps telling me no match when I know the app is there. Please help.

I can make it to the App store but when I go to search for ANYTHING (Facebook, Fruit Ninja the Mass Text one I needed) it shows ""No matches found".

im using a macbook pro and for some reason i turned on my laptop one day and my date and time were messed up and i couldnt access the app store whatoever my flash isnt working and loads of other things...idk if its just the app store but..yeah its not working haha

I have 15 apps that need to be updated I push update and now they all say waiting, but no progress has been made in 3 days. I've tried uninstalling the apps and reinstallining them, but the new apps say waiting as well.

Try doing one at a time first. If it hangs, turn off WiFi and see if 3G works better. For some reason, my WiFi at work did not work as well as my WiFi at home for updating Apps. I could be mistaken, but iOS 5 seems to me to update Apps without freezing.

I tried what you suggested with no luck :-( I turned off wifi and used 3G I also tried doing one app at a time. I reset the phone as well, but still nothing. I'm running out of ideas.

Try doing one at a time first. If it hangs, turn off WiFi and see if 3G works better. For some reason, my WiFi at work did not work as well as my WiFi at home for updating Apps. I could be mistaken, but iOS 5 seems to me to update Apps without freezing.

i have a problem loading the app store on my Iphone 4g, altho i can access the app store very easily from my pc. Hwn i start the app store on my iphone, it just keeps showing me the loadind signal without actually accessing, and if it did, it's very slow and the small thumbnails don't show

Today I wasent Able to update or buy anything from the app store. I have my card info already saved on there, but it's telling me that my security code is invalid, which I know it's not. Is the network down or not working??

Today I wasent Able to update or buy anything from the app store. I have my card info already saved on there, but it's telling me that my security code is invalid, which I know it's not. Is the network down or not working??

I have WI-FI , i checked and it works. but when i open app store it stays on loading screen. I turn Iphone compleatly off , then go back to app store and same thing happens. loading screen forever

I can't download anything from the app store. And when I look at the screenshots only one appears. Help! I have a ipoud touch 2g with version 3.1.3

app store load fine, but when i try to get the app it wont get off of the free thing, and there's like 6 boxes where the picture of the app iss supposed to be, and i use a ipod gen 1 that hasnt had trouble yet

Same thing happens to me I don't wats wrong I tried every thing I restored it turned of my Iphone nothing works
it very aggravating ugh
come on apple wat going on??!?!?!

I can accesss the app store but when i go to download I click on the price and it's like I'm not clicking on anything an it doesn't show me the feed back from the app or the picture preview. Help?

Neither Download nor Update is working on my iPad 2 here in Cologne, Germany. iPhone 4 worked fine just a few minutes ago...

App stores down here in Texas. I can access the app store but once I try to down load it says I need to update my payment method and once I enter my card number it says my security number is invalid (though it's not) the says that card payment processing is temporarily down?

App store not workin I tried to go on it with my iPod but it doesn't show up I have full bars o wifi can someone help me plzzzzz