How to add a location or report a problem in iOS 6 Maps

With iOS 6 Apple has rebuilt the iPhone, iPod touch, and iPad Maps app from the ground-up. They've also switched away from exclusively using Google data to using data from TomTom and others. However, like any new endeavor there will be problems, frustrations, and straight up errors and omissions that need to be fixed. In iOS 6 Maps, Apple has provided a way to do just that.

How to report a problem with iOS 6 Maps

  • Launch Maps from the Home screen.
  • Tap the page curl at the bottom right.
  • Tap the text that says Report a Problem above the Print button, middle right.
  • Tap the type of problem you want to report: Search results are incorrect, street or other label is incorrect, location is missing, problem with directions, problem with satellite image, or if none of those fit, my problem isn't listed.
  • Tap Next.
  • Choose the search result, street label, etc. that's giving you the problem.
  • Tap Next.
  • Add any comments, if asked.
  • Tap Send.

That's it. Your report will be sent to Apple, and hopefully addressed in the mapping data base.

How to add a location or business to iOS 6 Maps

If an important location is missing in iOS 6 Maps you can use the same process to suggest it.

  • Launch Maps from the Home screen.
  • Tap the page curl at the bottom right.
  • Tap the text that says Report a Problem above the Print button, middle right.
  • Tap location is missing.
  • Tap Next.
  • Drag the purple pin to the right location on the map.
  • Enter the location information.
  • Tap Send.
  • Add any comments, if asked.

Apple will receive your suggested location, and if it meets their criteria, add it to the data base.

Don't forget, iOS 6 Maps ties into Yelp, so you can also add your location or business to Yelp, and that will give Apple access to that data as well.

Why reporting problems matters

This is basic crowd-sourcing at work. With hundreds of millions of iOS users hammering at the new Maps app, Apple and their partners will have a tremendous opportunity to iterate and improve quickly. And they'll need to.

Rene Ritchie

Editor-in-Chief of iMore, co-host of Iterate, Debug, Review, The TV Show, Vector, ZEN & TECH, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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There are 53 comments. Add yours.

Bmoredrumguy says:

Thanks, Rene! Even though Apple's Maps app has still a long ways to until it reaches Google's status, this was a very constructive approach to help make Maps better for everyday use.

Bmoredrumguy says:

Thanks, Rene! Even though Apple's Maps app has still a long ways to until it reaches Google's status, this was a very constructive approach to help make Maps better for everyday use.

kch50428 says:

Google is a mature product. It sucked as first too... I'll just keep using Navigon for my turn-by-turn. It is better than Google anyway. :)

CrzyP says:

Thanks for the tip. Unfortunately I have seen plenty of errors, but I'm glad to see I can help by reporting problems.

chrishannah says:

With the ability for users to add locations or report different issues this easily, it could be a very useful thing for the growth of Maps.

Osumailguy says:

They need to implement a "community does correction" model like Waze if they want to gain popularity and high use!

CrzyP says:

I just noticed you can report specific pins too. For instance I searched walgreen's and a pin dropped in the middle of my neighborhood. I opened the pin and was able to report that the location doesn't exist.

davidbowser says:

I reported my home address as a pin correction. My address always shows up in the middle of the woods about a quarter of a mile away. TomTom always had it wrong too.

v1nn1e says:

Is it just me, or is Show Traffic just not working? I live in Los Angeles. I know there's traffic.

RickNY says:

Im in NY, but I just pulled up LA, and I see traffic. It shows up as red dashes on the affected roads. For example, it shows red dashes on 405 through Sherman Oaks right now

JPiLLa says:

I have tried generic searches such as "fast food" and "hospital" thus far with very poor results. Fast Food only came up with one in my area, and there are at least 6 places within walking distance. Hospital came back with three pet hospitals, instead of the large hospitals in my city. If you search on the specific name, they come up just fine. I have reported both (which is awesome), but it looks like Apple needs to work on updating their generic term searching.

Another enhancement I would like to see added is the option to search on generic categories, such as Restaurants, Entertainment, etc. Google Local, Yelp! and even my Garmin GPS have these generic categories pre-setup to pick from.

rdstryr says:

I just did a generic search for hospitals and it pulled up all major hospitals in my search area. Also did a search for fast food and got the 6 places in the immediate area of my office.

I think this is turning out to be a case by case issue because I saw an article today stating that when searching for a "popular fast food chain" that was 1 mile away from the person searching, maps provided a location 1100 miles away in another state. When I did a search for McDonalds, I was presented with the McDonalds down the street from my office.

JPiLLa says:

How big is the city you live in? Mine is about 100K people.

rdstryr says:

I had it panned out over multiple cities, about 5. The center point was my offices city which has over 200k pop. Cities surrounding are probably around 20k-100k. That was for the "Hospitals" search. McDonalds search was specifically centered only a few blocks from my office, where it pulled up the Mickey D's right down the street. I expanded further after posting my reply and it brought up the same McD and the McD "museum".

mtcowdog says:

Google's maps benefits significantly from search. If you have a business, you are wise to create a google place that shows up in location context results from a google search. That means actual entities are adding places via a formal process to google maps, but doing it because of search.

Having users as the ground truth arbiters for map places is a precarious situation. How does Apple verify, esp. if there is conflicting information about a specific location?

Google hasn't just done maps longer, they have specific advantages that I doubt Apple can ever match. Apple was unwise, in my opinion, to drop google map data (assuming that's how it went down). The war between Apple and Google is not my war. I am invested in services and products from both, like many, many people. I hope I am wrong about Apple and their maps data (the application is the least important aspect). In the meantime, the minute Google releases Maps for iOS, that's where I'm going.

brownat89 says:

It's my understanding that Apple partnered with Yelp! and this way they've been able to get businesses already "registered" to another service.

mtcowdog says:

Google hasn't just done maps longer, they have specific advantages that I doubt Apple can ever match. Apple was unwise, in my opinion, to drop google map data (assuming that's how it went down). The war between Apple and Google is not my war. I am invested in services and products from both, like many, many people. I hope I am wrong about Apple and their maps data (the application is the least important aspect). In the meantime, the minute Google releases Maps for iOS, that's where I'm going.

nikkisharif says:

I totally agree & can't wait for Google Maps to drop!!!

Joe McG says:

I have often found in the past that in the past, Yelp has had the wrong address/wrong location for many businesses etc. So, it's not surprising that this stuff is now wrong in iOS 6 Maps.

killakow says:

waiting for Apple's reply... "you're viewing it wrong..."

rdubmu says:

Steve Jobs died, didn't get the memo?

Nokia is right, no more beta testing, but their phone was a major beta test. haha

LanceWebb says:

Where is the Google Maps app? Traffic on iOS6 sucks! Only little Red dashes that you can't see at a glance while driving. What about Yellow, that traffic is moving just slow. My only big issue with iOS6 is Map Traffic. In Dallas it is an issue. Before I go anywhere I look at traffic. I showed the new maps to my wife and she threatened me if I upgrade her to iOS6!

LCW says:

Starting tomorrow (although I'm sure it's already started with iOS 6 rolling out on iphone 4S/4/3GS, iPad 2/3, iPod touch), Apple will get FLOODED with people filling in problem reports on the new maps app....

I've been using it since beta 1 on iOS 6, but it's just not quite ready for prime time. I live in the sticks, and the satellite image quality is horrendous! Not so mention LARGE bodies of water not even being on the map!!!

I have a bad feeling this is going to go REALLY bad for Apple... They should have sucked it up with Google Maps for a little while longer...

Mossdaddy says:

The other issue with Apple's maps is the satellite images. They have to be over a year old.

SteveW928 says:

I guess it depends on where you live. When I look at my neighborhood on Google, massive building complexes that were built a couple years ago are still fields. On Apple's new Maps, it looks like maybe 6 months ago max.

LCW says:

Apple must be already starting to update things... as the quality of the satellite images in my area has now improved (since even a few days ago) like 10 fold!!! Super high res now... and some areas not too far away (but still far from metro areas) have actual usable 3D maps for some terrain features (in this case, a hilly area for mountain biking)... There's hope yet!

keneo says:

If Apple needs us to pitch and help improve the map database, they really should have made it easier to find that "report a problem" link. From the pictures it looks like its buried in the background, and it barely looks tappable. Will anyone even notice it?

timberga says:

I can't wait for Google Maps to be approved for download in the app store!

Mossdaddy says:

Already made a report. Tom Tom maps has been wrong next to my old home in Des Moines showing a road that was torn out at least 12 years ago. Apple maps has the same error. Hope they get it fixed and I'll be reporting more errors.

Can you do this on Google maps? They can't find my current address even though the street has been here for years.

Dev from tipb says:

Actually, yes -- they have supported community updating of maps for quite some time. For details, see

http://support.google.com/maps/bin/answer.py?hl=en&answer=98014

MapMaker is especially interesting, as rather than just submit a problem, you can place items and draw roads directly on the maps, and have them submitted for community and/or google review.

http://www.google.com/mapmaker

SteveW928 says:

The question is though... how many people have actually used it? I've used Google Maps for years and didn't know about it. The iPhone (and tons of iOS devices) are going to quickly make this known through hundreds of millions of iOS map checkers around the globe.

SteveW928 says:

I wonder if this is a big benefit for Tom Tom? Most GPS units (all?) wouldn't have a good way to provide correction feedback, so lots of things would go uncorrected. With all these mobile devices, it is likely corrections will come in quite quickly. If they have a good way of verifying and implementing the corrections, they could blow past Google quite quickly (in accuracy).

Dev from tipb says:

I'm as big a fan of crowdsourced data as I am of open source software (hint: very big fan of both), but "blowing by Google" seems a tad optimistic. In fact, what you describe is already being done by Google -- those Street View cars do more than take pictures; they are providing continuous route, gps, and street information back at the same time. A voluntary crowdsourced approach *might* surpass that someday, but it seems unlikely. You might find interesting last week's piece in the Atlantic talking about how Google takes in data (both crowdsourced, purchased, and automatically gathered) to construct its maps.

http://www.theatlantic.com/technology/archive/2012/09/how-google-builds-...

Refining maps is a far more complicated job than getting (mostly) manually entered feedback from the motivated percentage of your customers.

icebox93 says:

Yes, and all the crowdsourced changes will need to be vetted in house, it's not like they're going to take randomuserx's feedback without it being checked first. It's going to be very slow. Just wait, when ios7 comes out, we'll hear that the new OS has over 200 changes to the map data!

9thWonder says:

i don't disagree but even google does allow you to change and edit map addresses and pin yourself. I've done that. i took a google map address that had it's pin essentially in the middle of a street and edited it and was able to move the pin correctly to the correct building on the correct street. And it updated automatically.

choddo says:

I need to add about 15 entire towns around this part of South East England. This mechanism doesn't let you report one of those.

fuckuall says:

You know what assholes. When you buy something you haven't done any research on it is not apple to blame but you assholes. So stop nagging about it and shut up. I am sick and tired of idiots who don't do their homework. Jerks , Just go buy another phone and see if apple will get it strait or not, As long as jerks like U exist there will always be an Apple a Microsoft or whatever, Jerks.

larryganz says:

Just hate Beta testing stuff in what's supposed to be a final product...

ijesusenrique says:

Hey ya'll. What can I do if yelp doesn't work in my country (Venezuela, Northern South America)? I've been trying reporting problems and adding locations but does anyone know how long will Apple take to change the information I just reported? Is it going to be as fast as it will be in the US and The U.K. for example? I've read that some changes in those two countries are even done overnight.

MartinPavey says:

I reported our business location/address as incorrect on day 1 of the IOS6 launch. It's still not fixed, despite following the guide on this page. We are being shown some 3 miles (5 Km) away from where we should be with an address of the local police station. We do live in New Zealand so I guess that's all OK.

motostrano says:

Ditto with us Martin. Every week I send in error reports about my business on Apple maps. Nada.

An apology doesn't cut it with the way this thing works. It's broken and should not be used. It should have been deleted and Google should have been stuck back up there while they went back to the drawing board. .

My business, Motostrano has been at the same location for 7 years. Apple either purchased or obtained free of charge some very old GEO data when they made their maps product and they have us located in the next town over, a location we have never had. The address however showed up in some old mapping application like Vicinity or some garbage from 9 years ago, which is how I know they are using this garbage data. Imagine, using data on a mapping tool from Apple that's over 5 years old. What?

But that's not the main problem with this crappy application, which they know every one uses and which businesses now rely on for successfully knowing that their customers can navigate to their places of business. I'd be happy as pie if my address was wrong, as long as I could claim my location and edit it whenever I like, when I move, or when I change information. What are they doing with these reports? Is some poor fool sitting at a desk manually reading the error reports and updating the GEO data? Virtually every online business directory lets you claim and edit your data. Typically, Apple is hording it's outdated, erroneous information.

Garbage.

MartinPavey says:

Hi motostrano,

Our business address details were fixed about a week or so back, but our "pin" still shows the wrong location on the map despite flagging it when I first reported the problem with our business details, and a dozen times since!!

A friend asked me about my iPad the other day. I showed them most things, they were impressed. I then showed them the maps, especially our business location, then we tried to find their business, it wasn't even on there. They are buying an Android, says it all really.

Peitxbook says:

I've been sending map corrections to Apple Map for some time now, but they aren't corrected yet. How long does it take them to correct them?.
Do they let you know when they do? or if they decide that our corrections are wrong and they won't apply them?

MartinPavey says:

It took around 2.5 months for our address to be corrected, but our pin position is still wrong and the same as it was when first reported. Had no indication anything had been corrected, you just have to keep checking.

MartinPavey says:

The Google Maps app is now available. iPhone at the moment but works OK on my iPad

Kayla Jane says:

Any idea how long it takes for a problem to be fixed? I just realized the iphone maps brings my wedding guests 10 mins away from the correct location! It's 3 weeks away.

MartinPavey says:

Kayla, for us it was 2.5 months to get the address details corrected, but we are still pinned in the wrong place some 3 miles away. I reported this in my previous comments.

I suggest you urgently contact all your guests to point out the problem and not leave it to chance.

Good luck with your wedding and future life together.

HappySpaceInvdr says:

I hate to burst your bubble, but I strongly suspect any problems you report go straight to /dev/null.

Both Google and Apple Maps had my home street labelled incorrectly - I reported this to both on the same day, and while Google fixed it within 7 days (keeping me up to date with the progress of my report via email all the way) I see no fix in Apple Maps 5 months later. The street name data is apparently provided by TomTom. I have a TomTom device and account, so I reported the same problem to them (again, around 5 months ago), and it was fixed in their next map update (about 2 months later). Still the Apple Maps app has it wrong, which means when I ask Siri to navigate to my home address (stored in my Contacts app correctly), it directs me to a street in a town about 50 miles away.

As far as I can tell, despite Apple's promise, there has been absolutely no improvement to the Maps app since it was launched.

MartinPavey says:

Our pin position is still not correct. Our address is now shown correctly as reported before, but our pin position has not charged to match, despite regular reports of the problem. Apple has really shot themselves in the foot as far as I am concerned, but the sad part is that Apple users who don't know about the maps problems, and this is probably the vast majority, are potentially being led up the garden path as you might say.

marceloBolivia says:

After following these instructions, should I see anything in the map?

I've added locations to apple maps using an Ipad with iOS 7, and after adding the locations I don't see anything, not even a confirmation message with something like "Your info has been sent" or anything like that.

Should I be logged in to an apple account while adding locations to Apple Maps?

How can you know if your locations have been accepted or rejected?

Any help would be greatly appreciated.