Rant: Apple...Fix Your F*$k!^G Mail App!

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You know the old saying "When one door closes, another one opens"? Well in Apple's case the reverse sometimes proves to be true. Take for example the recently release iPhone update which, among other things, supposedly includes several bug fixes. Unfortunately it also introduces a few bugs as well, or at least that is the case with Mail.

Since installing the update Mail performs with all the vigor and reliability of a US Postal carrier, which is to say not much. I can't go one hour without Mail locking up on me or crapping out in some fashion. In a typical scenario, I tap on the Mail icon > go to one of my IMAP accounts > navigate to the inbox > wait for it to check for new mail > while it's doing that I often go on to another application as I wait (what can I say, EDGE is slow). When I go back into Mail I am greeted with a completely black screen, save for the toolbar at the top which displays the AT&T logo, time, battery meter, etc.

That's it! Nothing.

If I stay at that screen long enough I am eventually deposited back to the home screen as Mail finally takes its death dive. Often I cannot even get back to the home screen because Mail is apparently hogging all available process resources as it chugs and gurgles its last breath. In cases where Mail doesn't succumb to fatal injury, I experience complete idle behavior.

If I tap on the account sync icon, asking Mail to check for and retrieve new email...nothing happens. No attempt is even made to connect with the mail server - even when a strong EDGE or WiFi connection is available. It just stays there displaying my old read email, while new (unread) email is in fact sitting on the server ready for retrieval.

At first this issue was simply annoying. Now it's becoming a hindrance. I use my iPhone to conduct business. Email is mission critical for me.

So Apple, if you could offer a fix for these issues, now would be a good time to resolve them.

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Rant: Apple...Fix Your F*$k!^G Mail App!

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Kent - I feel that your wording in this article attempts to assign blame for a potentially single-user experience to an update applied to tens (hundreds?) of thousands if iPhones.
I have 5 mail accounts on my personal iPhone of varying modes of connectivity, and I haven't had a single problem. Taking it a step further, we manage about 15 iPhones at our firm and I can't honestly say I've encountered the same problem(s) you have.
I'm not saying that this update didn't cause your problems. I am saying that I think you are inaccurate to assume your problems have been (or can be) replicated to all the recently updated iPhones, and for you to public declare that Apple must fix the errors of their ways by undoing this hinderance found on YOUR iPhone.
We have encountered some situations where odd behavior, often resulting in a crash as you mentioned above would occur, and that wiping the phone with a Restore and then re-Syncing the phone would correct the problem. You failed to mention in your posting what steps you have taken to resolve, or even troubleshoot the cause of, your problem(s).
Good Luck, and thanks for the great blog!

not having any trouble here with 2 IMAP accounts and 2 POP accounts so you should get that puppy to Apple pronto.

I have the exact same situation with my iphone. now my imap folders show up, but it causes my mail app to crash all the time. and it never shows on the home screen new email indicator unless the email is in the root folder of the imap account.

Well I know for certain that my case is not unique, though I am in no way claiming that it's common to every iPhone. I have corresponded with other iPhone users who have similar experiences since this update was released.
@Rony, I think the problem is definitely IMAP related, including my Exchange account (also IMAP). It seems from appearance that Mail stalls while checking for new mail. So it's either connection latency or something else. Not sure what yet.
But as I said, Apple needs to investigate and resovle the matter post-haste.

this may be obvious and you might have already down it but try a full restore and then see if it still craps out. I had a similar isselue and have not seen it again since ding full restore.

I had thought of that but chose to avoid this solution because past experience with backup/restores on other Smartphone platforms always prove to be a colossal pain in the ass. Most of that related to the painstaking task of reinstalling software which is thankfully, yet unfortunate at the same time, a problem iPhone doesn't afford.
Over the weekend I might hard reset the device, just for grins, to see that fleshes out the bad code.

Yeah if you dont have a bunch of iphone hackware on your phone, like ssh or some of the new "3rd party" apps, the restore process takes like 3 minutes and actually backsup all of your settings, recent calls, voicemails, exc so you have the option to bring those things back after the restore, from there of course the sync process can take a little while depending on the amount of music/video you've got on there. Having come from the WM5 smartphone world I totally understand the severe gut reaction that comes from even hearing the phrase "hard reset" because it truly was a pain the A** to get everything back, but as you said, thats pretty much a non-issue (for better or worse) on the iphone...good luck!

I've had mail problems, but not like this. My non-customized iphone's mail app freezes during any inbox management process when my inbox has over 50 messages.
While trying to delete multiple messages (a major pain in the a$$), it randomly freezes for up to 4 seconds while it polls something on the network. It is a really frustrating process.

I've had mail problems, but not like this. My non-customized iphone's mail app freezes during any inbox management process when my inbox has over 50 messages.
While trying to delete multiple messages (a major pain in the a$$) in my only (POP) account, it randomly freezes for up to 4 seconds while it polls something on the network. It is a really frustrating process.

My problem with the Mail app on iPhone is that it simply does not respond. It does load up and checks for new mail but then after that nothing happens and Mail freezes. I then had to hit the button to get out. Does anyone else have that problem?