Even with a free bumper, Consumer Reports still doesn't recommend iPhone 4
Earlier this week, Consumer Reports concluded that the iPhone 4 has antenna issues and therefore did not recommend it until Apple offered a free fix. During Friday's iPhone 4 press conference, Apple announced that, through September 30th, they will be providing free bumpers to iPhone 4 owners and offering refunds to those who have already purchased one. However, Consumer Reports still does not recommend the iPhone 4.
Consumer Reports believes Apple's offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models.
Wait... what? Let's back up. Consumer Reports has confirmed that Apple's bumper does indeed alleviate the iPhone 4's signal-loss problem. They also stated that they would recommend the iPhone 4 once Apple provided a free solution to the signal-loss problem. This is exactly what Apple has done, yet Consumer Reports will not give their recommendation. Yes, Apple's solution is only in effect until September 30th, at which point they will "reevaluate" the issue and perhaps "have a better idea," but why not recommend the iPhone 4 until that date? It seems rather contradictory.
What do you think? Is Consumer Reports being inconsistent, or is their lack of recommendation justified? Sound off in the comments below!






































There are 114 comments. Add yours.
Now that's just silly. They look like they don't know what they're talking about. I subscribed to them for years, and they would infuriate me. They went out of their way to invent issues, and then blew their fancies up into epic proportions.
If Mr. Jobs is correct that every cell phone has this genre of issue, then Consumer Reports has failed to point out how this weakness is activated in every cell phone/smart phone it has ever reviewed. How can it recommend any of them then? Boo.
Consumer report - amateur night, Bill and Bob in the local bar discussing topical issues over a beer.
Next week how cars can run on water...
Don't take them seriously.
Agree with CR
I wouldn't recommend it either because I don't want an ugly case covering that beautiful iphone. Put out a newer model with some kind of clear protective coating, that right the I would be happy with.
3 million in 3 weeks, over a million a week since it's launch. Fastest selling product in history, before its available worldwide. "best smartphone on the market". lol consumer reports I don't think apple or it's users care if u give it the thumbs up or no,t go get u free bumper and get over it.
Just because CR takes no advertising does NOT mean they are unbiased... Screw them, This was a total PR stunt they pulled to get huge publicity for a lagging business...
If the bumpers are required, build them into the phone's design for iPhone 4.1!
I don't recommend Consumer Reports. Never have, never will. Haters gonna hate!
@Bob
Yeah, pretty bad when your publicity stunt LOWERS your credibility.
Whatever CR
I never hold my phone with such an enraptured embrace anyway.
To me it is a fairly extreme issue. I moved from a Bold 9700, where sure I would have a dropped call once a month or so, but I never had issues with holding the phone in my normal way - which was pretty much covering both sides of the phone in my left hand. I have noticed on several occasions the other persons voice dropping and find that I'm holding the phone the "wrong way", and even holding it the right way I still regularly get failed calls, make a call and I can't hear the person or vice versa, or just an altogether dropped call. I thought at first it wouldn't be a big deal, bu it has gotten to be one. I don't see a case helping out much, not to mention I much prefer my phones without cases (especially that bumper!) I'll help out their statistics - I'm planning on taking this device back next week and going for a Captivate. It's a great device, and I'm glad for the experience with it, but also looking forward to giving Android a try now.
Consumer reports loves to link bait.
Wooups. Consumer report aré emos trolling out there!
Nobody reads cr except my 90 year old grandma, and even she can smell bs posturing for more attention... Let's not give it to them. Cr who? Google is the new cr...
CR is still around?? Thought they went out with cassette tapes.....
I have a casemate barely there case on my iPhone 4. It looks amazing. Almost looks futuristic. It covers the metal band but still give the phone that sexy appeal. I ALWAYS put casesbon my iPhones just in case. Better to be safe than sorry in case I drop it. Which rarely happens because I am notoriously careful.
Anyway I disagree with CR. I tend to be neutral though. While I may understand why CR still doesn't recommend the iPhone 4. I don't understand their logic involved in what they previously said about recommendingbitbafter Apple served a free fix which Apple did.
It's maybe not a long term free fix. So u guess I see their point. But it doesn't really concern me. My iPhone going forward will always have a case as it always previosly did. I will get my free bumper case anyway simply because Apple is offering it for free. Not gonna use it cause I don't care for it. But free is free lol.
why can't apple actually offer a fix. I'm sorry, but I don't want a damn case on my iPhone, but I guess if I don't want to continue to drop calls I have to use one.
on another note, what if you bought a case the day the phone came out? are you essentially screwed then?
Who exactly are CR, never even heard of them until this last week!
I totally agree w/ CR. Nobody wants to buy a beautiful phone just to cover it up. Its like dating Carmen Electra but you have to put a bag over her head and now nobody can see who you with! I love Apple, but I'm not gonna lie and say its ok.
Here come the androids to wreck yet another decent discussion. Nobody cares if you are one of the few willing to trade in a BMW for a ford pinto with mag wheels.
wait a minute. can I return my phone and get out of my AT&T contract??? cuz that wool totally be worth it
Consumer Reports made this a big story and simply want to remain in the news as long as they can milk it.
Same with the anti-Apple blogs.
Apple is done responding to this. The media can keep it up, but Apple isn't going to play anymore. They've offered the suggestions for consumers to choose from; Take it, or leave it while we work on improving the next phone. End of story.
@Jebus, A little defensive over nothing hmmmm! Typical of Apple to bring other companies into their mess, lol.
I don't know if I have ever seen a 3GS without a case... When the shine wears off of the fancy sexy new design everyone will have a case again, and the bumper is as good a cover as I have seen...try one before you squeal about it. It's too bad the phone has an issue for some people but honestly move on already... This is so two weeks ago.
@no bumper... Fail. Make sense if you are going to comment on blogs. Who let the 15 year olds in here anyway?
I love the Iphones as I have owned 2G, 3G, and 3GS but I'm not willing to ignore this problem. They make great phones but nobody can't deny the other monster (Android) either! There here and looking scary!
It isn't androids saying that Apple's "solution" isn't a very good one. It is non-Apple fanboys that aren't being blinded. If the situation was reversed, and Androids were dropping calls, and Google refused to admit there was a problem, but did offer free cases for a short period that corrected the non-problem, you Apple fanboys would be going crazy. But Apple does the same thing, and suddenly Steve Jobs walks on water again.
@Tom why don't you watch the whole conference before you make your comments. The problem is blown out of proportion and apple clearly said in the conference anyone who bought a case can get a full refund. This is why people shouldn't have freedom to speak and write what that want.
And of course I enjoyed my Iphones only after they were Jailbroken!
@Sean, I couldn't have said it better myself!
I love how all the Apple apologists are all butthurt over CR, especially Rene. A case is not a fix is a bandaid to mask the problem of a poor design. If an Evo has screen detachment issues, issuing a case to hide the problem is not a fix. I shouldn't have to have over my phone to make it work. It's so ridiculous to even have to argue that point, but it shows length Apple fanboys will go to defend their dear leader and his products. Any editor defending this crap seriously needs to re-evaluate their commitment to their journalistic integrity.
And I know Leaana wrote this, but Rene has been extremely fanboyish over this. That last podcast where he and Chad defended Apple for 30 minutes, only breaking to bash HTC and Android was the most childish immature thing I've seen here from the staff here in a long time.
Who cares what Consumer Reports says? They are yesterday's news.
~~ SOUR GRAPES......YOUR EGO IS AT PLAY, C/R! JUST LOST ALL RESPECT FOR YOUR RAG......WILL NEVER READ C/R AGAIN!!!!!
Does anyone even read anymore?
The reason CR will not recommend the iPhone 4 is because after Sept 30, what, do you expect CR to go back to NOT recommending it?
Because after Sept 30, they will STOP offering free cases, so we are back to square ONE!
So how about the trollers who want to try and be funny and just diss CR without any explanation why, just leave the comments to those that actually have something to say?
They do not need to put a coating over the area. I used to also think the obvious problem was that you were touching the two antennas together and creating a conductive bridge. This is not true because the antenna is inside the metal strip, it is not just the metal strip itself. A coating would do nothing, the bumper does a bit more because it is thick. The issue is a non issue any example u have seen of one finger ruining reception is due to the circumstances, by only touching that spot with the phone in a metal stand in an isolated chamber with one person is like the perfect model for attenuation problems. They are literally testing it in the worst possible way.
I believe consumer reports is doing this souly for publicity. I never heard of them before, and now they look like the hero by keeping the average person away from evil Apple, but all they did was jump on a clear media bandwagon, this can be seen with their flipflop from their original stance, and their continued absurd recommendations. I'm sorry if you are an anti-fanboy and it blinds you from a good product. You must enjoy shopping at K Mart too.
Come on, your article is like a little child defending the impossible. It would be actually contradictory to recommend the Iphone 4 until september, and then just not. A Phone with a defect as the Iphone has, simply cannot be recommended. It should work well without a case, come on... leave the bias aside. And I am an Iphone 3gs consumer, and soon buy Iphone 4... even if it is not recommended, but I know the problem.
Since when does ANYONE care what Consumer Reports says about cellphones? I look to them if I need a dishwasher, not anything technical. I'm more apt to pay attention to reviews on Amazon. I don't understand when a benediction from CR became so important. I'm guessing their target demo wouldn't be buying a smartphone anyway.
CR got it right.
@Bob. CR DOES take advertising! It's full up with ads for its own stuff to include those nasty pull-out cards. Therin lies the problem: CR is all about expaning its own empire. That's where the money is. Follow the money and you can understand their motivation.
Then you will know how much of what they write you want to believe. The answer is not the same
for everyone.
This just in:
Consumer Reports will recommend IPhone 4 if Apple provides TWO free cases and a subscription to CR For every iPhone owner.
Screw consumer reports, looks like i'll be blocking their website from now on.
We've got a similar organisation like CR here in the Netherlands. Most people think: 'Well, they're consumerrights organisation, so they must be right'. But is there a anyone who tested an organisation like CR? If I wanna have fun, I read their magazine. It's like gourmet chef recommending what carpet to buy.
Consumer Reports is posturing for publicity. They are wrong here. There goal is just to get attention by spreading "Apple Hate", just like Engadget and Gizmoto.
Consumer report stated apple needed to come up with a permanent free fix. Bumpers are a good start but Arent a permanent solution. That's just putting a bandaid on a wound needing stitches. Surgery is needed on the iPhone 4 it is a highly flawed device. Bumpers over a phone that NEVER should need it to function as a phone is rediculious. I type this on wifi from
My last day with my iPhone 4. With a bumper on and I have one damn bar of service! bumpers. Lol
This is all so over-hyped. Look, AT&T is not known for having the best nationwide service (although I've had no service issues in the DC area and I use my phone constantly). Apple built the 4's antenna in a way that would improve reception on a network that is less than stellar. I have seen significant improvement in reception since switching from my 3GS to 4. I have no reception issues at all; while I can make the bars drop with the death grip, it doesn't cause my calls to drop or data to stop transferring.
I think all this hype around the antenna issue has been taken way too far. My iPhone 4 has been great. It worked flawlessly from the minute it was turned on June 24th. And I cannot say that about the 5 previous Blackberries I had!
Hate to say it, but Apple is getting all it deserves right now. Had it not been for CS not recommending the product would Apple really have given away the bumpers? No, I don't think so. I can't honestly believe that Apple didn't know about this issue before hand. Is it just a coincidence that Apple's first shot at an iPhone case only covers the area that's a problem? Probably not. Apple's response to this issue has been horrible from the beginning and I'm glad someone is holding them responsible, because none of 3 million i4 users aren't....me included!!! Lol.
I agree with CR. The bumpers are a bandaid fix and a bandaid fix should not be worthy of a change in CR's recommendation. If I buy a new car and it stalls every time I put my hands on the steering wheel and they give me a bumper type cover to put over the steering wheel that is not a fix. A design change is a fix and I personally will not upgrade my 3GS until that happens. I'm not anti-Apple either. I love my MacBook Pro and my iPad and up to now all other versions of the iPhone. The only thing in Apples favor I can say is they are giving you your money back so take your phone back if it is giving you problems. If you decide to keep it quit complaining.
@frank. I don't need to watch a whole press conference to get the info I need. apples fix = pit a case on your phone, well even pay for it! that's nice, but i don't want a case. I want a phone that works. sorry bud.
I think had Apple gave everyone a free case for the life of the phone it would be a half a$$ acceptable solution. But apple still on the thought that there is no error in the design so we will only give cases to people up to Sep 30th. so starting OCT 1 you have the same old problem, How can you blame consumer report for not recommend it still? they did say they wanted a long term solution not a couple of month solution and APPLE has failed to provide one so far.
@tom that isn't Apples fix to put a case on the iPhone. If you know anything about investing, basically investors determined it would cost 5 cents per share to issue free cases and the investors demanded that to make it look like they were doing something good. The case isn't needed to fix the issue, it was just demanded and then just like the issue grew and fed on itself so did the demand for free cases. The point is that there is no problem, if you fail to believe this and just ignore all the surrounding evidence and focus on misleading inaccurate testimony on the internet then I take it you are just here to troll and probably can't even afford a new phone. Sorry you live like that.
@Freaknasty there is something much worse than a Fanboy and that is an anti-fanboy, your whole opinion would be true if one assumption you had was true. That there is a defect, explain to me what the defect is. How would you solve that made up defect? Are you going to invent an anti-attenuation device?
The bumper doesn't solve the issue, it just ads another insulating layer around the phone. Many people believe the issue is because you connect the two metal antenna with your conduct finger. This is not true and I don't want to explain the physics of why that is now. The fact is that every phone has a secret spot that if you touch only that spot in a low signal area the signal will drop dramatically. Apple's spot is just very visible, but there is a big difference between touching a specific spot with just one finger and death gripping it.
The only reason they gave out free bumpers is because they had to. If they didn't do that imagine how much bitching there would be then.
Consumer Reports is enjoying the publicity it got when it continued to not recommend the iphone 4 even after this very interesting move by Apple. We've now seen on blackberries, Nokia phones, Android, all of them, that they all have dramatic signal drops when gripped a certain way. I guess people never looked for it until iphone 4 came along and told you where you shouldn't hold it. Maybe other phones should have little marks where you shouldn't hold it too.
I can say I've had my i4 since the 23rd and I have only dropped 3 calls since. With my 3G I was dropping at least once a day in those dreaded dead zones around my area. And forget trying to make call in the house with my 3G. The i4 has definitely improved my reception. I can even walk around the house with no issues. I can duplicate the deathgrip sometimes, but not much, even with one bar after the update. A couple of times the bars went up!
God does anyone use spell check on here or is is just a bunch of 12 year old android fanboys posting? It's the cool thing to jump on the bandwagon and bash Apple lol. Try it out you might like it. Funny how they don't care or like the iPhone or Apple yet they constantly post on this website. Why waste your time? Consumer reports is a joke. Like everyone else said, no one reads that crap.
My first smartphone was a blackberry. It was also the most useless piece of crap I had. I then got an iPhone 3G and it was the nicest phone I had in ages. Simple and very easy to use. Some people like that. Others prefer "open and customizable platform ie android." That's fine, each his own. Doesn't make one better than the other. This crap reminds me of the little fanboys that argue what's better xbox or playstation. Grow up.
@robbiealexander. just bc your phone doesn't cut out when you place your hand on the corner doesn't mean mine doesn't - or anybody elses don't. I'm sorry you lead some sheltered, egocentric life where if something doesn't affect you, it doesn't exist, but it clearly does. when's the last time you saw apple make a press conference like this?
do they just take time out of their day to appease trolls? no, don't be ridiculous. and if all you can do to denounce this is say that I can't afford a new phone, well sir, that clearly doesn't make any sense. if I returned my phone I wouldn't need additional monies to buy a new phone, would I? good god, fan boys
That's enough car analogies. It doesn't apply.
Look, Apple is giving a free case. That's the solution for now. All the haters are acting like Apple has a quick solution and are just holding back to screw people over.
I happen to be an engineer, and I know that sometimes design choices that are made happen to be the wrong choices. The most important thing to remedy the problem and make te product work, first and foremost. The bumper/case DOES remedy the problem. Is it the most elegant solution? No, but it makes the phone work and they are giving it to you for free. AND, if you aren't satisfied, take it back for a full refund.
Oh, but feel free to flap your arms some more, complaining about how "wronged" you have been. Or you could just get a life...
Most markets who'll be receiving the iPhone 4 will have them long before Sept 30, why should they indefinitely give away free bumpers? By Sept 30, anyone interested in purchasing an iPhone 4 will know that it has attenuation issues, early adopters didn't know so it's only right that Apple takes care of those customers in this manner.
After Sept 30 you still have the option to not purchase the iPhone 4, if you do STILL purchase the phone, you're effectively CHOOSING to purchase a defective product, so you'll know that you'll need a case to avoid the problem, and Apple shouldn't be responsible for providing your free bumper when you knew what you were getting yourself into.
Be sensible
here here matt(sz)
@Tom
How about you just take your iPhone back, K? Problem solved. Otherwise your just bein a b-I-t-¢-h
I think CR did what's right by not recommending the iPhone 4 along with others who have poked fun at it recently. I personal still recommended to my friends but I also recommend that they purchase a case at the same time bc the issue with the antenna is REAL. At least for me it is.
As Steve Jobs stated during the confrence to the press, if you don't want an IPhone 4 don't buy it. If you have it and don't want it, take it back and get a refund. End of story. Apple is offering a free fix of a bumper or a third party case (if you don't want a bumper). This is good until the end of September until they can re-evaluate the situation.
Cr hasn't said much in a long time. In fact I didn't think people listened to them still. I don't think they do. After there report people were still buying the phone so obvious if you want something you will buy it. If you don't you won't. What we are forgetting is CR did say it is the best smartphone on the market. Better than the Evo. I have an iPhone 4 and have some service issues in certain areas, but it's the same areas I've always had the issues with AT&T. So maybe I am lucky to have a good phone. The deathgrip does not exsist with me so I am happy with my phone. I like my phone and tested the EVO as well. The Iphone is better and the right size for me.
CR should recommend the rubber band instead. It seems to do a pretty good job in covering Apple's faults. Hey, maybe after Sept. 30 you'll get an over sized rubber band with USBs for your iPad! You iPhone fans should start a Rubber Band Fan site to thank Jobs for this marvelous invention. Hey it's free! And it works! Sort of anyway...
It seems that some people forget that when you buy Apple you are expecting something of PREMIUM QUALITY and not a piece of garbage that needs a rubber band (i like this band!). So nobody should be happy with the solution because it's true: YOU HAVE BEEN WRONGED. This kind of crappy solutions are expected in Chinese iPhones and stuff like that, not Apple. People defending Apple for this mistake are the ones who really need to get a life... and a rubber band..
I agree with CR. It's like applying a band aid that falls off on Sept. 30th. It's not a permanent fix. If the IP4 had a built in plastic bumper, different story.
I don't agree with CR. They should temporarily give a recommendation since apple did what they told them too. It's a free fix. Might as well honor your words!
Leanna,
Yes, let's back up, and pay better attention to what CR stated so you are not surprised. Your summation above is incorrect: "They also stated that they would recommend the iPhone 4 once Apple provided a free solution to the signal-loss problem. This is exactly what Apple has done, yet Consumer Reports will not give their recommendation."
Consumer reports has been consistent since its full test report and non-recommendation on July 12th in calling for Apple to provide a permanent and free fix that works out of the box. Requiring customers to use an accessory as a workaround IS NOT a permanent fix. Even Apple agrees.
CR July 12 original blog post:
"But Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4."
CR July 13 follow up post:
"Apple suggested owners mitigate the problem by holding the phone differently or purchasing a case. But those solutions put the onus on consumers and skirt Apple's obligation to offer a product that works consistently and reliably out of the box. We think it's the company's responsibility to provide the fix—at no extra cost to consumers."
I think CR is making the right call.
(BTW, I'm very happy with my IP4 and have a 2nd ordered for my wife. Kids are getting the old 3G and 3GS as itouches.)
I agree with CR. What about the people who aren't up for an upgrade and want to purchase the I(hooked on Phonic)phone. This temporary fix is only for people that purchase the device before Sept 30th. I'm returning my iphone 4 as soon as the Captivate comes out.
Consumer Reports is right on... Recommend the iPhone 4 through September 30 and then re-evaluate? Seriously?? When have you ever bought a phone that NEEDS a case to work well? I can't believe Steve Jobs created an iPhone with this antenna design and decided a bumper would be a satisfying solution. Even if antenna reception decreases on any other phone when held in the right place, you be the judge: have you ever heard another uproar like this? Did this widespread problem arise with the 3gs? Has another company had to give away cases just for their phone to be functional? This is a load of horse poo and Steve Jobs knows it.
If the next Honda Civic has a catastrophic electrical malfunction because of the electricity in your body, which causes it to shut down when you touch the steering wheel, would YOU recommend it to friends? Would you expect Consumer Reports to give it the thumbs up when Honda gives away free rubber driving gloves?
Just for the record, I bought my iPhone 4 with a case on launch day and have been perfectly pleased. I would not want the iPhone without a case just in case I drop it... But the bottom line is that I've been sold a faulty device.
Consumer Reports is only doing this "we still don't recommend it" to get more attention and press for itself.
Oh god comparing a phone to a car malfunctioning is absurd. Next please. It's their design, their choice. If you don't like how the antenna was designed get over it and return or get another phone. Complain to someone who cares.
Seriously I been having the same issue with the first iPhone than I switch to bb bold had the same issue than 3G and 3GS and still the same issue, still don't have the iPhone 4 but I know I will have the same issue and to me it's not really the phones it's Att very Low coverage. That's only in my house thou or places with Los coverage.
I don't even have an iPhone 4 yet. I'm still using my 3GS. If you don't like your iPhone 4 just take it back and quit b###hing about it! It's as simple as that. Let it rest jeesh ! I'm over it already!!! I do agree that consumer reports was wrong for not recommending it after apple made a decent attempt to make everyone happy. Just my 2 cents.
If the rubber band was a decent attempt to make everyone happy then:
A) Apple thinks the consumers don't give a damn about quality as long it's apple
B) Consumers have such low expectations, and should be treated as morons for thinking that a rubber band is the end of the issue, that they'll actually give you the rubber band for free!
C) thank god it's a decent attempt, maybe if it wasn't decent we could all get a "F*** U and quit complaining" Card signed by Steve, which BTW you'll have to buy via iTunes.
Pefectly fine with CS.....
Apple isn't "fixing" the issue, they are putting a band aid on it......It's too easy to do on the iphone 4 and I'm sure they are looking at their options to stop the issue for happening.
I don't notice an issue with my iPhone 4 (even though I can demonstrate the "death grip"). I'm just excited about getting a free case. I can't wait to see what 3rd party cases are offered.
I think Consumer Reports is just being an ass. I agree that they should test their recommended phones for similar issues.
The only reason anyone noticed on the iPhone 4 is because the antenna is on the outside.
Do none of you CR bashers remember your high school debate class where they taught you that attacking the messenger is a childish cheap shot?
For everyone that thinks that other people or myself are still b!tching please grow up. It's a blog site that asked for readers opinion. SMH.
People bashing the "rubber band" as many like to call it, have you actually seen the bumper in person? It's actually really nice. It isn't just one piece of molded rubber many of you call it. It's a first party product made very well. I have it and love it. Personally I never carried a case on my 3G because I couldn't stand third party products. To me they were always junk. This is way better. Just my .02 cents.
I am tired of all this f**king people complaining about the iPhone 4 antena issues.
People complaint and complaint about this one issue like it's a big deal but they still happy with the design and performance so what in the hell does people want.
As a computer tech I tell you something people want everything perfect but do they really know how hard it is to make a program? The complexity to make hardware?
I got the answer for that. NO THEY DON'T AND THEY WILL NEVER UNDERSTAND. THEY WILL ONLY KEEP ASKING FOR MORE AND MORE.
PEOPLE BE HAPPY THAT NOW APE IS GIVING THE BUMPERS FOR FREE. WHICH IS THE RIGHT THING TO DO CUZ PAYING $30 for that it was way to much
I dont think CR is wrong on this. They still dont recommend the product because essentially, WITHOUT the bumper it still has issues. They dont recommend a product that you have to fix with another product right out of the box.
@Ddot
So what you're saying is that "junk" (as you call third party products) given to you by Apple isn't junk at all, and it's actually better. That's comforting.
Would you really walk around with a phone that's glass front and back and cost you $200-400 and not putna case on it? Not me!
For some reason I walk around the Bay Area with one bar now horrable voice quality and poor 3g coverage. This make Pandora super hard to listen to. My iphone 3g was way better. :(
Consumer Reports should test all the other phones on their list and then put a "Do not recommend" on all the other phones that show the drop off in signal from the death grip...
I have the I4 since day one. I can replicate the dropped bars problem with and without a case (I have the bumper since day one). I have yet to drop a call because if this, even in bad reception areas. I have however hung up on people because of the proximity sensor.
I wonder if the hanging up on calls has more to do with the proximity censor than the so called death grip and people just don't realize they are hanging up because of that vs. The loss of signal...
I'm more pissed about the proximity censor than I am about the drop in bars.
Just my thought.
All I have to say is even with this 'report' people will still flock by the masses to purchase the iPhone 4. Even with all the whining and groaning about the antenna, people will still buy the iPhone 4. Who holds their phone like a death grip while talking on it? Not me.
The analogies in these comments are completely and utterly ridiculous. Cars stalling, Carmen Electra with a bag over her head??? Someone surely is planning to have a 'sweet' night with their phone. Don't let you b@11s touch the antenna!!! You'll lose signal. If you don't have an iP4 and don't plan on buying one, why post comments??? If you have one and think the antenna problem is a serious issue, return it!!!!
I would never recommend this phone to anyone just because the service (AT&T) is so horrible. I have never had more dropped calls or slower data speeds. Returning the phone Monday and getting a Nexus One
I hate how people are saying you NEED a case for the phone to work when you actually don't. You could just move a finger to make sure you weren't touching the extremely small part of the phone that causes reception issues. You don't need a case for the phone that's for all the people that are complaining especially lefties. Geez using your right hand isn't that hard, I can use either hand to hold my iPhone 4. We should be happy just to have an iPhone!
I read the day before yesterday that if Apple offered a free fix they would recommend the iPhone 4. Since they still do not I am now less likely to take their word at face value. Btw I am writing this on an iPhone 4 in a fringe area. I have calls drop daily as I have had with ALL previous phones, models from other venders for the last 25 years. This is beyond a doubt the best phone I have ever owned.
I've played with the iPhone 4 at the apple store and just like CR I don't recommend it either. It's a great phone for a first time iPhone buyer but it's not worth the $200-$300 upgrade. The 3GS is a better phone (quality wise) to me. I'll recommend the 3GS over the iPhone 4. I was going to do an early upgrade but after playing with it I'll rather wait for the iPhone 5. It looks like they rushed the iPhone 4 out and with all this criticism I think they will work extra hard to make sure that the iPhone 5 design is better.
Plus everybody complaining about the antennagate issue. Am I the only one with issues with ios4? The multitasking really sucks on the ios4. Apple needs to find a better way to do multitasking; I'm tired of having to keep manually closing my apps. Hitting the home button should just do that.
Consumer Reports has every right to continue with their stance. Apple is only offering a temporary solution, with what appears to be a "I don't care that you think about this" attitude. Consumer reports is a respected company across the US, and their stance will effect a great deal of people Apple is trying to pull in with their pregnancy, make your daughter smile, and grandfather commercials. If Apple wasn't known for their overly-intense, angry responses and approach to bringing down other companies, they'd probably fair well with this model of the iPhone. I feel as though this reception thing is fairly overblown, tut in this case, their press conference came across as an angry child trying to prove that everyone else is doing something wrong because they were caught in their deceptive ways. Seriously, they're trying way too hard to justify themselves. Job's reputation of anger and childish behavior really makes this company look bad. I like their products, but refuse to support their company until that man is out of the picture.
Consumer Reports is getting more attention than they have had in years. Seriously. When is the last time you even thought about Consumer Reports before this started? They are just milking it for some more attention.
@Chris, about 3 months ago when CR couldn't recommend the Lexus GX SUV because the stability control software wasn't working correctly during cornering tests. Toyota was forced to correct the problem after stopping sales for about a month and then recalled and fixed the problem.
CR should only be a guide. Check other resources. With so many tech blogs out there, never let CR be your only source. Are they biased? The auto industry thinks so. Of course they are far from perfect. If all you are going to do with the iPhone is make, and receive calls, I can see a possible hick up. It is so much more. You have a handheld computer in your hand. It does more than some desktops. You can make it suit your needs. Yes I can make, and receive calls. I can also do full word processing. Work with excel files. Record my music/guitar ideas. Whtch movies. Look at my tube account. The possibilities are endless. No it's not perfect, but I can deal with it. I just want Apple to be honest, and not do a song, and dance. We made them rich, all we ask is an honest response to a design flaw.
I've got to say after reading the comments on here . This site is full of retards who follow the guidance of someone even when he's wrong. Who cares if cr doesn't support the phone.. There logic is still commone sense... Point blank is you can't usefully use your phone out the box period. No matter how much you wanna tell yourself you were gonna buy a bumper.. Or you don't mind.. It doesn't matter.. You don't have a choice .. And I can bet when you saw the iphones sleek design and thought to yourself .damn that's a good looking phone , it wasn't wrapped on a bumper
Look, 3,000,000 iPhones were sold when the new iPhone 4 was released. Of those buying the iPhone I'll bet NOT ONE did so because of any recommendation from Consumer Reports. Personally, I've never bought anything because of a recommendation by CR (I don't even pick up the magazine), nor do I know anyone personally who has either. If CR doesn't want to recommend the iPhone 4, big deal. People who want it are going to buy it anyway. Just like people buy whatever kind of TV, Washing Machine, Car, etc., that they want - regardless of the rating that CR gave it.
Dear Leanna Lofte,
Do you REALLY think that the iPhone 4 deserves a recommendation just because Apple has agreed to give out a limited amount of bumpers?
If I had an iPhone I would not want to be restricted to a bumper forever. What about the people who wanted other cases? What about the people who simply did not want bumpers? It's not a real solution to the problem.
I'm willing to take Consumer Reports' word for it, which is one of several reasons I'm glad I decided to stick with my 3GS. Jobs has a serious problem on his hands. It's recall time.
Consumer reports can't recommend the phone until September 30th, and then say they can't? What's so hard to understand?
Apple’s bumper does indeed "ALLEVIATE" the iPhone 4’s signal-loss problem. NOT FIXED. We know that this blog depended on apple's products to survive, but be fair. Stop carrying their water. Yes I still have my 4. No I won't return it. Yes I will exchange it as many time as could. If I still have my 3GS I would definitely return the i4. No! I wouldn't recommend anyone to upgrade. Wait till end of September. TIPB should focus on the problem of iPhone instead of distracting reader about CR, RIM, or Nokia. I alway been a fan of TIPB, bought a few Items from the TIPB store, but this kind of reporting is very disappointing. Losing one reader like me is not much, but it does add up. Thx
Apple doesn't need Consumer Report's endorsement. Consumer Reports certainly got a lot of blog hits by publishing that "Can't Recommend" post, not to mention the follow-up "still can't recommend" post. Consumer Reports is irrelevant to Apple and the iP4.
In my opinion, Consumer Reports is dragging its own name through the mud all by themselves. All these contradictory statements just makes them look like they don't know what they're doing. After this last statement my only conclusion is that I guess they really need the press, because this way they get to keep going with this "can't recommended" snowball that they've started.
Personally, I'm good with what Apple has stated after seeing the same thing happen on other smartphones by gripping them in different ways.
I'll be buying the new iPhone when it comes out (in Canada), and I'll get a case or skin of some sort to protect it anyway.
Don't fondle that spot on your phone...nuff said. Let's move on to other stories please.
Lequang242 nailed it.
Someone here told me to stop expecting balanced views from a blog devoted to a specific product, like the iPhone. It's clear that person was correct. I see much more balance from the PreCentral blog than here.
I see much more balance on all the other smartphone expert blogs.
IF YOU DON'T LIKE THE PHONE, THEN RETURN IT!!! WTF?!
I agree with CR. This is not a fix. It's only a band-aid.
I also agree with Lequang242. As of this article, I am unsubscribing from TiPb rss feed. I've never considered TiPb a great source for iPhone news anyway. Other iPhone sites get the news before TiPb and the articles are written better. This blog entry is the icing on the cake.
I cannot & will not recommend TiPb.
Isn't it obvious? The bumpers is a fix, but the idea is that consumers shouldn't HAVE TO get the bumpers in order for a product to work.
That's like saying "OK, this new car works and is only $15,000! But... you kinda need to buy this steering wheel in order for it to get fixed. It used to be $500, but ok, we're giving it out for free because too many people complained that they had problems driving without it..."
The iPhone 4 needs to work properly WITHOUT the Bumpers... unless the Bumpers is actually PART of the iPhone. It's not contradictory at all... in fact, how can anyone NOT understand this?
ERIC W:
"In my opinion, Consumer Reports is dragging its own name through the mud all by themselves."
...you do realize what Consumer Reports is, right? It's not like Consumer Reports is some upstart, small-peas magazine that HAS to give super-nice, padded reviews of products in order for companies to keep give them free gear, like what all these other blogs have to do. CR has been around since 1936; they know what they're doing more than Apple does, and they've dealt with companies like Apple long before Apple ever existed.
A LOT of people read CR and base their purchasing decisions based on CR's reviews. Why do you think Jobs was so shaken by CR's bad review? It's not like Jobs has a thin skin... a bad CR review means bad business... a bad CR review means potentially UNHAPPY Apple customers (or unhappy potential Apple customers), which is something Jobs hates to see.
I am still confused. I currently have a Blackberry and love the new look of the iPhone 4. I am thinking about leaving my Blackberry behind and getting the iPhone. However, I am still confused as to this Sept 30th date. What happens after Sept 30? Will there be a fix on the antenna? I only ask because I dont like cases on my phones.
Thanks
Steve
Like Steve Walton says I am also confused too. When you think about it Apple didn't make a press conference till AFTER CR made the their statement of NOT recommending the new Iphone. And even after that all that conference said was "Other phones have the same issue and we will be giving free covers for a limited time". I own the first Iphone and I had 3 other cellphones before I got it and I never had major issues with any of them.
"If you don't like the Iphone 4 return it."
Truer words have never been spoken.
The main thing I take from all this reports is... If anyone purchases this phone they should NOT be complaining about it's poor antenna anymore.
I think its justified until a version is available that doesn't have the problem period. Seems like they should fix the hardware. It's good for iphone users. Puts pressure on apple to fix the hardware instead of give put bumpers and get everyone to shut up.
Cosummer reports is right. They were who reveal to the world the anormality with the phone. And still for an expensive phone it doesn't work as it supose to work.
Lets be honest though look back like 15... 20 years when the first mice hit the computer scene people being people did know how to hold them even holding them backwards and other random ways. Now i am not saying that this issue is acceptable but just like the qwerty keyboard if you want a product then learn how to use it including holding a correctly.. however that being said if apple would just open the phones up and inject a small bit of silicone in the lower corner problem fixed. btw that method worked for my friend when we decided to conquer the issue ourselves
Compassionate for the huge canvass, but I'm truly adoring the new Zune, and expectation this, as intimately as the superior reviews whatsoever additional grouping tally holographic, faculty serve you end if it's the ripe select for you.