Daily Tip: How to turn off Ringbacks on Rogers

Rogers just update you to the latest iPhone value pack, or figure out some other way to stick you with their ringbacks service, and you're desperate to find out how to turn it off? They don't want to make it easy -- they want you to pay money for more Ringbacks -- but after over an hour of waiting on 3 different customer service and tech support reps, I got the answer. Here it is:

  1. From your Rogers iPhone, text 555 with the word OFF.
  2. You'll get an autoreponder with a link to http://rogers.com/ringbacksoff
  3. Tap the link. You need to be on Rogers' network (i.e. not Wi-Fi) to access this page!
  4. Scroll down to the bottom and turn OFF both Ringbacks and Voice Greetings.
  5. (Yes, Ringbacks are so annoying they require and additionally annoying Voice Greeting to beg the people who call you not to hang up while they're annoyed by the Ringback.)

Rogers tried to get me to give Ringbacks a chance, saying if I loved the Beatles and my friends new I loved the Beatles, I could entertain them with a Beatles track while they waited for me to answer. I politely replied that the ringing-until-the-phone-is-answered interface was so common as to be off-putting when removed, and said I wanted to kill it just to watch it die.

(I've heard that's been a very common request.)

The problem here is that Ringbacks are forced on others. They confuse parents and they could offend those trying to reach you (Seth swears if he hears Nickelback even one time when he calls me, he's deleting me as a contact). If you like Ringbacks, more power to you. If you despise this latest attempt to add feature bloat to cell plans, just say no. Or text OFF. whatever works for you.

Have something to say about this story? Leave a comment! Need help with something else? Ask in our forums!

Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

Daily Tip: How to turn off Ringbacks on Rogers


Well for 1 Ringbacks have been out for quite sometime, it's apart of any newly updated value pack. It's not Rogers that updated you, it YOU not asking what does the value pack consist of.

"Rogers just UPDATED you to the latest iPhone value pack, or FIGURED out some other way to stick you with their ringbacks service"
MAN please proofread your stuff. I'm drunk and I can still find the basic mistakes in your post...

I just got forced to have this iPhone value pack after I replaced my BB9700 with an iP4s. I was adamant that I didn't want ringbacks and the woman on the other end was really surprised. She finally told me how to turn it off and then I find this info here. I can't stand ringbacks. They are a curse!