Having trouble installing iOS 7.0.2? Here's how to do a manual restore!

Having trouble installing iOS 7.0.2? Here's how to do a manual restore!

Last Thursday Apple released iOS 7.0.2, which corrected a glaring security issue: users could bypass the lock screen passcode. Unfortunately, some folks have run into trouble with the upgrade. Under certain circumstances, iPhones, iPads and iPod touches have been left unable to work.

If your machine isn't working right after the 7.0.2 upgrade, please follow these steps to restore it to operating condition:

  1. Make sure you've updated to iTunes 11.1
  2. Plug your iPhone, iPad, or iPod touch into iTunes
  3. Agree to trust the computer if iOS 7 asks
  4. Backup your device, if you don't want a clean install
  5. Click "Restore"
  6. Let iTunes download and re-install iOS 7 on your device

If iTunes says there's no newer version to update to, you can force the issue by putting your iPhone, iPad, or iPod touch into DFU mode after the backup, then doing the restore. DFU (Device Firmware Update) mode will make sure you download and install the latest release version of iOS off of Apple's servers.

If you have any questions, or have any clever tips to share with us, leave them below!

Have something to say about this story? Leave a comment! Need help with something else? Ask in our forums!

Peter Cohen

Mac Managing Editor of iMore and weekend Apple Product Professional at a local independent Apple reseller. Follow him on Twitter @flargh

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Reader comments

Having trouble installing iOS 7.0.2? Here's how to do a manual restore!


Hi Peter

i have Iphone 4S, when i tried to upgrade it with IOS 7.0.2, i went on the restart screen and didn't complete a successful upgradation, now the phone is hanged up on the logo of itunes, when i connect it through itunes which ask, that iphone is in restore mode and even on upgrading of IOS 7.0.2, iTunes returns an error code 36. i have also tried the steps mentioned above in the DFU mode but it has the same error message. please help me out.


Atif Shahid

I have the same issue with my iPhone4s. I downloaded the software via wifi but came the installation part, it asked me to connect my iPhone4s to iTunes which I did. It did not complete the whole process and for a couple of days, I haven't been able to use my phone. The error that I got is "Error 4013" and until now, my phone is half-dead. I wonder if this is a bug on the software. Can you please tell us what to do?

Hello Peter,

I also have an iPhone 4S and tried to upgrade to 7.0.2 and now stuck in the recovery loop with error (36). Called apple and after they ruled out problem with firewall and/or antivirus by having me disable them both, they told me I had a hardware problem and want $149.00 to repair. Funny thing is the device was working perfectly until I attempted the upgrade. Do you have any advise on how to salvage the device?