What the heck is wrong with Netflix?
I re-installed my iPhone the other day, re-downloaded Netflix, entered my username and password... and was promptly kicked out of the app and into Safari, and asked to login to Facebook. Something similar happened on my iPad, but because I was already logged into Facebook I was instead kicked out into Safari and asked to add some ridiculous Netflix app to Facebook.
I can't emphasize enough how horrible a user experience this is. A first time user experience should be as darn near frictionless as possible. It should be about the app and service, helping you to use it successfully and immediately. Kicking your new users out of your app is inexcusable. Kicking them into Facebook is even worse. Despite its popularity, not everyone uses it. Some people are highly opposed to using it for various privacy reasons.
For someone like my mom, that would be a brick wall and phone call to me -- something she's never had to do on the iPad so far.
From the bungled price hike to the embarrassing Qwikster flip-flop, Netflix should be far more concerned about providing a great experience to the users that have stuck with them than about pushing their self-service social initiatives. Instead, this looks like just one more misstep.
What the heck is wrong with them?
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