Running into trouble with Apple Music, iCloud Music Library, or iTunes Match? You've come to the right place.
While Apple's music subscription services offer a lot of great features—streaming songs from your library or the Apple Music collection on any device, or rocking out to Beats 1—they have some quirks, too. If you've run into a problem with Apple Music, iTunes Match, or iCloud Music Library, we've probably found a fix for it—and we've assembled all those fixes here in our troubleshooting guide.
Subscriptions and data | iTunes Match and DRM | iCloud Music Library | Find your music
Subscriptions and data

Want to try Apple Music but don't want to be charged on September 30? Here's how to turn off the automatic subscription renewal.
Apple Music offers two different plans for its users—a $9.99 individual plan and a $14.99 family plan that supports up to six Family Sharing accounts (or devices connected concurrently on one account).
If you started on one plan but want to switch mid-subscription, or want to leave a Family sub-account to start off on your own, here's how to go about it. Don't worry: From my testing, you shouldn't lose your Apple Music library, likes, or data when switching between accounts.
Family plans seem to be a big point of confusion surrounding the Apple Music launch. How do you set it up? What log ins do you need? What do families share? After digging through Reddit threads, Twitter, and Apple's support documentation, here's what you need to know.
With access to millions of songs, Beats 1's live streaming radio, and your own tracks uploaded to iCloud Music Library, it's pretty easily to run up a big cellular data bill on your iPhone or iPad while enjoying Apple Music. If you're worried about running out of data this month, here are a few tweaks and fixes you can try.
iTunes Match, matched tracks, and DRM
Yes, Apple Music has a DRM component. Yes, it sucks, but it's similar to every other streaming service. No, it does not overwrite the files on your Mac to make all your music DRM-laden. For those Googling in a panic, here's the deal.
Whether you're having trouble getting your iTunes Library to match tracks with the iTunes catalog, or you just bought Match and aren't sure how to turn it on when you have Apple Music activated, here's a quick fix to get you on the iTunes Match path.
With Apple Music introducing a new form of DRM for its streaming catalog and songs you've re-downloaded from your library, it's easy to get nervous over which songs on your Mac are yours. Here's a quick tip for seeing which is which.
Until iOS 9 and OS X El Capitan arrive in the fall, users are limited to just 25,000 non-purchased-from-iTunes songs in their iCloud Music Library. If you have more local tracks than that, though, don't panic: You can still use iCloud Music Library. Here's how to go about doing it.
If you had an iTunes Match subscription and ran into iCloud Music Library errors where your tracks were showing up as matching to the DRM-encumbered Apple Music catalog, looks like Apple has a fix for you in the form of iTunes 12.2.1.
Music rights are a sticky wicket. Internet radio rights are different from on-demand streaming rights and purchased rights, and all of this contributes to why you can't just download a podcast of certain old Beats 1 shows. On top of that, even with the complicated web of deals Apple has concocted, I just don't think podcasts are a good user experience. Want to know more? Here's the deal.
iCloud Music Library
Apple Music and iTunes Match both offer access to iCloud Music Library, an uploading-and-matching service that lets you access all your Mac's songs from up to 10 of your devices.
If you'd prefer not to use iCloud Music Library as part of your Apple Music subscription, however, here's how to go about it.
Are there songs from your collection that got matched to the wrong Apple Music or iTunes Match track? Wrong album art? iTunes 4010 errors? If you've run into any of these, Apple's cloud copy of your music might need to get dumped and resynchronized.
If you've got tracks that don't seem to want to talk with iCloud, but you don't necessarily want or need to reboot your entire iCloud Music Library, here's how to fix it.
Whether Apple's music services are hanging up on you while trying to sync, or your music isn't showing up on your iPhone or iPad, here are some steps you can take to try and remedy your issue.
If you just updated to iOS 8.4 and Apple Music and are now getting an error stating "Cloud Music Library can't be enabled", you're not alone. Here's how you can get it to work... eventually.
Find music in your collection

Apple Music's "Add to Library" button makes it devilishly easy to collect new music, which is awesome for listening to new tunes. But what about finding those songs? Here's a quick couple of Smart Playlists you can make in iTunes on your Mac that will collect anything you've downloaded from Apple Music or downloaded recently.
If you're using iTunes Match or Apple Music, you get all your Mac's music on all your devices, including secondary Macs. If you're not sure what songs you've downloaded locally versus what songs are being stored in iCloud Music Library, here's a quick way to check.
Whether you're not going to be connected to the internet, worried about cellular data usage, or you just want to see what music you have stored locally on your iPhone or iPad, here's a quick and easy way to view those tracks (as well as how to remove them if you no longer want them stored on your device).
Can't fave a song you love from Beats 1? A cocktail of bugs and music licensing are at fault. Here's how to check and see if the song you want to listen to is truly unavailable—or just hiding in the Apple Music catalog.
Still running into problems?
If these articles didn't help fix your problem, don't despair—let us know about it in the comments and we'll look into it. If it's something we can't find a solution for, you can also contact Apple Support about your issue, or check out Apple's Apple Music support guide.
Reader comments
Apple Music problems? Here's the fix!
although I prefer MUSIC, spotify's "+" button makes music adding easier. and it by default saves it offline. whereas music makes you add it to collection and THEN save it offline
Sent from the iMore App
If you choose to make an album available offline in Apple Music, it will also save it to your library. There are no additional steps required.
Merging everyone onto the family plan has been murky, so thanks for this, Serenity.
Sent from the iMore App
I wish Apple music would stay on the last thing you were listening to when you closed it last. I use my cars Bluetooth to listen to music so when I get in the car and listen to something and then when I get out it turns off automatically but when I get back into the car it goes to play the first song in my music library... Go back to the dang radio station or album I was listening to Apple music! Service must be drunk...
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I just check to see if the last thing I played was still up and it is. I wonder if it depends on what is was playing from.
Hmmm. Maybe it's cause I am on iOS 9 public beta. I will see if I can change it back and see what happens.
Sent from the iMore App
FWIW: my car & iPhone have been doing that since before I installed Music.
I've found, in the car, if you get out of your car go about your business and listen or watch some media from another source then get back in your car it seems to default to the first song in my library. Other than that, I have a 2011 & 2015 fords with sync, and if I just get out of the car with something playing and get back in 8 hrs later it picks up where it left off.
See mine is if I get out and get back in 30 minutes later without having even touched my phone besides to put it in my pocket it goes back to the first song...
Sent from the iMore App
Apple Icloud Music Library don't stay enabled in Romania and we can't use offline straming and we can't add songs do playlists. Maybe you iMore help us with an article about this and maybe Apple will hear us because their customer service are zero with this issue. Thank you. If they don t repair this i will go back to google music service.
So my wife has a problem on her side of the Family Plan (I'm the primary). Basically, when we sync all her playlists to her iPhone and then enable iCloud Music Library, select the "Merge" option, and wait for it to finish the merging process, everything is great. For about a few hours to a day.
Then, invariably at some point, all of the synced playlists disappear. Just gone. The music itself stays on the phone, but the playlists disappear. All of the ones created on Apple Music stay, but those synced from the computer and merged with iCloud Music Library are gone.
Any ideas, Serenity or anyone? Thanks!
Do you know if this also resets songs that you hearted?
I'm hoping to find a way to remove hearted songs that aren't in my library. I sometimes run into songs in Apple Music that are hearted incorrectly, a lot of them actually, and it's messing up my For You section.
This doesn't address the issues with saving music for offline. When I try it'll hit a snag with one song an decide it didn't download the other however many songs it said it did. That there are so many items in this list of issues pretty much tells me Music wasn't ready for the prime time. This three month trial is essentially a three months beta as far as I'm concerned. I want to like it and I want to use it over Spotify, but it's just non-functional for me.
Sent from the iMore App
When an article like this needs to be written for a new service, the company that created the service has failed. While I haven't really had any issues that caused problems I know others have, Apple really seems to be lacking in the quality assurance department on this one.
When I enable Music on my iPhone 6+ I am no longer able to play any music that is already on my phone. All the music shows up but when you try to play a song it stops immediately (no error). When I disable Music I can once again play my local library. I have looked around the internet a few times but I don't see anyone else reporting the same issue. The only thing unique that I have done (that I can think of) is I did use iTunes Match for a couple of years but I disabled it long before Music was a thing. Because of this issue I have disabled Music, I have an Rdio subscription anyway.
I have created a number of Apple playlists on my iPhone. I just upgraded my iPad to iOS 8.4 and was surprised that none of my playlists appeared on the iPad. I am logged into both with same Apple ID. Any idea how to get them to show up? I read one suggestion to turn on "Show Music Available Offline" then turn it off again, but this did not help.
Note, I have been unable to load my iTunes library to iCloud music library yet since I have about 30K songs. I am in the process of cleaning up my iTunes library and archiving stuff I probably will not listen to to get the library down to 25K songs. Once I am successful at uploading my music to iCloud Music Library will all of the playlists created in iTunes show up on my phone (and hopefully tablet)?
I figured out I need to turn on iCloud Music Library on my iPad for the playlists to appear. The odd thing is that some of the playlists from iTunes on my PC appeared as well, but those are not on my iPhone. Any idea how to get those playlists on my iPhone as well?
I like Spotify, Google Music is ok- but Apple Music is plain driving me crazy. Simple things take some time to figure out.
Is it just me or is differentiating Music from iTunes Store kind of confusing? If you're in iTunes Store you can't open any of the albums/songs in Apple Music- You have to click on 'NEW' tab for Music and perform search there? NEW sounds like new releases not Apple Music. Took me a while to figure that it's anything more. Should I not be able to play anything from iTunes store right there and then?
On iPhone there doesn't appear to be any way to know if a song is on your device, or going to stream. I like Spotify's icons.
Wow! Just ended my subscription after an appalling experience with a truly horrible product only for it to get worse. My entire music library of over 2,000 songs has been erased. Gone. Called Apple they could give a shit! Apparently they don't know how to fix and issue their app created. Wow!
ok.. really getting ticked off as to why i cannot play APple music (online and offline) on my Mac.. Been like this now for last few days after updating itunes.
I get an error "you are not connected to the internet"
Tried network settings "Edit : New location" signing out and back in of itunes doesn't work nor does disableing/re-enabeling icloud....
No DNS issues, and nothing affecting hosts file, and Mac firewall is OFF. In up, noting has changed.
Tried deautorising/re-autorising and still no go.
It works fine on iOS however when using same Apple ID.... Am using iTunes 12.3.1.. with Yosemite. Any suggestions? My gut tell me its iTunes issue, since i have the same set up on another Mac running yosemite and iTunes 12.3.1 and signing in with different APple id that i have Apple music on works just fine.
ok.. really getting ticked off as to why i cannot play APple music (online and offline) on my Mac..
I get an error "you are not connected to the internet" shortly after updating itunes.
Tried network settings "Edit : New location" signing out and back in doesn't work nor does disableing/re-enabeling icloud....
No DNS issues, and noting affecting hosts file, and Mac firewall is OFF.
Tried deautorising/re-autorising and still no go.
It works fine on iOS however when using same Apple ID.... AM using iTunes 12.3.1.. Any suggestions?
I get an error message saying "Your Apple Music membership has expired" - Renew your membership from the View Apple ID section of your account settings... This happens when trying to play a song from an iPod touch and the sing is from my own purchased music library. It automatically moves to the second song on that album. I've never subscribed to Apple Music and now have no intention to do so. Under Music settings I've disabled "show apple music". The sing that it defaults over happens to be my daughters favorite........ No end of grief and frustration trying to fix this. An help welcomed.....
"Are there songs from your collection that got matched to the wrong Apple Music or iTunes Match track? Wrong album art? iTunes 4010 errors? If you've run into any of these, Apple's cloud copy of your music might need to get dumped and resynchronized."
Not an option if Apple keeps changing the artwork... Doing this is a workaround, not a fix...
I've removed whole libraries and re-added everything from scratch, but no go... Granted, this is only Apple music catalog stuff, and and not your own collection, but why should that matter ?