Is your new fourth-generation Apple TV acting funky? Here's how to force quit, restart, and reset.
Apple's newest set top box has a lot going for it, but it's still a pretty new product, with a new operating system and new app SDK—the occasional bug here and there is inevitable.
Thankfully, there are a few easy ways to troubleshoot pesky apps and system quirks.
How to force quit a misbehaving Apple TV app
If you run into trouble, you can force quit it by pressing and holding the Menu button on your Siri remote. Easy as pie.
If you're still having trouble with apps and the Apple TV, you can force restart your device by going to Settings > System > Restart. If that doesn't cure your Apple TV ails, you may want to try uninstalling and reinstalling the misbehaving app in question and reaching out to the developer.
Having issues with the content in a specific app?
If you're having trouble getting video or audio content from a specific channel or provider, you may want to chat with them. Check out Apple's list of contact information for content providers for phone numbers, websites, and email addresses to most popular services supported on the Apple TV.
How to reset a glitching Apple TV
If you're having issues with apps and tvOS across the board, it might be time for a hard reset. You can restore your Apple TV to factory settings by going to Settings > System > Reset. Be aware that doing so will erase any local content you have, including game saves that aren't backed up to iCloud.
How to fix a bricked Apple TV
If your Apple TV is completely unresponsive, it may be time to connect it to your computer and force a restore via iTunes. Here's how to do so.
- Plug your Apple TV in to your computer using a USB-C to USB cable.
- Open iTunes.
- Select the Apple TV from the Devices menu, then click Restore Apple TV.
Still can't get your Apple TV to work?
It may be time to book a Genius appointment at a nearby Apple Store. You may be asked your Apple TV's serial number; you can find it by checking one of three sources:
- If your Apple TV boots, you can go to Settings > General > About (or Settings > Remotes and Devices > Bluetooth > Remote for your Siri Remote's serial number).
- If your Apple TV's bricked, you can view the serial number by connecting it to your Mac via USB-C cable and opening iTunes.
- Can't get any signal from your Apple TV? Turn it over; the serial number is located on the bottom of the device, below the FCC symbols and information.
Any other questions or troubleshooting worries?
Run into a problem with the new Apple TV you can't fix? Let us know in the comments and we'll check it out. You can also check out Apple's troubleshooting advice for more information.