iPhone 4S tops the iPhone 4 with 96% satisfaction rate

ChangeWave has come out with a new survey polling customer satisfaction among new iPhone 4S owners, showing an overwhelming 96% satisfaction rating and propelling the iPhone 4S into "nosebleed territory".

Overall satisfaction with the iPhone 4S showed 77% of users being Very Satisfied and 19% being Somewhat Satisfied, compared to 72% and 21% respectively for the iPhone 4 that launched in 2010.

When asked about which features were enjoyed most in the iPhone 4S, users pointed to Siri as the big seller, and 'general ease of use' coming in second at 39%. The beefed up 8MP camera was also a big seller (33%), but interestingly enough, Apple's new iCloud service came up at just 19%.

In terms of dissatisfaction, users pegged battery life being too short as a big drawback in the 4S, although Apple has been hard at work investigating the issue. Additionally, the lack of 4G support was a downer for some users (30%), but that shouldn't be an issue next year. When looking at dropped calls, the iPhone 4S compared well against its predecessor with only 2.5% of calls dropped compared to 5.2% in July under the iPhone 4.

Overall, it seems that most iPhone 4S users are pretty happy with their purchase despite some battery life hiccups, but it's clear the positives far outweigh the negatives here. How satisfied are you with your new iPhone 4S?

Source: ChangeWave

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Andrew Wray

Andrew Wray is a Salt Lake City, Utah based writer who focuses on news, how-tos, and jailbreak. Andrew also enjoys running, spending time with his daughter, and jamming out on his guitar. He works in a management position for Unisys Technical Services, a subsidiary of Unisys Corporation.

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Reader comments

iPhone 4S tops the iPhone 4 with 96% satisfaction rate

20 Comments

You'll be eating your words when you have some kind of hardware failure due to a cheap build. I have any coworkers who have had theirs replaced...err I mean, re-bought the phone. It's not like they can walk into an Apple store and walk out with a free replacement the same day.

I can't walk into an apple store and get a free replacement iPhone, either. I brought my iPhone4 back a few weeks after I bought it because the top "sleep" button literally fell off. they told me that that wasn't covered. my button is still missing.

Wow! My sleep/wake button got stuck and they gave me a new phone. I was in and out in :15. I guess it's the luck of the draw.

Haha it really doesn't. 98 people. And 215 people? Nice biased demographic. All surveys are taken with a grain of salt if you ask me.

they interviewed 215 owners? What, they just waltz into one Apple Store and talk to a few people? That's the lamest group ever. AND every stupid iPhone blog is posting the results of this BS survey. The 4S is 4SH*T! I brought mine back and had them reactivate my 4. Apple's latest 4S marketing email spam says: "iPhone 4S comes with an all-new 8MP camera, iOS 5, iCloud, and Siri" Yeah, a new camera and Siri.... that's what I get from my money/new contract? Not to mention the crap battery and other wonky crap I dealt with? F the 4S and F ChangeWave for having ZERO idea how to run a survey

And 0.004% of respondents said "HOLY CRAP IT'S ON FIRE!!! PUTITOUT!!!"
I can understand the complaints about battery life, but who could complain about the lack of 4G when you know the phone doesn't support it before you even buy it?

I'm part of the 19%. There is a lot to like coming from a Palm Pre but in some ways, the Pre still is ahead of the iPhone. That said, no way am I going back :-)

I'm in the "very satisfied" group myself, despite having to replace my first 4S due to yellow-ish screen (and I must say the experience of replacement process was stellar - no questions - just quick check of the screen; and they even asked me to check the replacement's screen right there - and I thought I would have to ask them instead).

Am an owner of 4s, I never bought an iPhone 4 but waiting for the next iPhone which was the iphone4s was worth it. Hurray for the iPhone 4s...........