iPhone 4S tops the iPhone 4 with 96% satisfaction rate
ChangeWave has come out with a new survey polling customer satisfaction among new iPhone 4S owners, showing an overwhelming 96% satisfaction rating and propelling the iPhone 4S into "nosebleed territory".
Overall satisfaction with the iPhone 4S showed 77% of users being Very Satisfied and 19% being Somewhat Satisfied, compared to 72% and 21% respectively for the iPhone 4 that launched in 2010.
When asked about which features were enjoyed most in the iPhone 4S, users pointed to Siri as the big seller, and 'general ease of use' coming in second at 39%. The beefed up 8MP camera was also a big seller (33%), but interestingly enough, Apple's new iCloud service came up at just 19%.
In terms of dissatisfaction, users pegged battery life being too short as a big drawback in the 4S, although Apple has been hard at work investigating the issue. Additionally, the lack of 4G support was a downer for some users (30%), but that shouldn't be an issue next year. When looking at dropped calls, the iPhone 4S compared well against its predecessor with only 2.5% of calls dropped compared to 5.2% in July under the iPhone 4.
Overall, it seems that most iPhone 4S users are pretty happy with their purchase despite some battery life hiccups, but it's clear the positives far outweigh the negatives here. How satisfied are you with your new iPhone 4S?