If your brand new iPhone 6s or iPhone 6s Plus is powering off, or if the Home button and Touch ID sensor are getting hot, here's the fix!
Nothing tests a new product like tens of millions of new customers getting their hands on it. So, just like every year, new iPhone 6s and iPhone 6s Plus owners are discovering new issues that need fixing. Apple typically swaps out any problem hardware and pushes updates to take care of any problem software. But in the meantime if you're experiencing unexpected power outages or your Home button and Touch ID sensor are getting really hot, here's what to do.
How to reset your iPhone
The reset is just what the name implies. It reboots your iPhone, hard. That should flush out any problems with the power or Home button, at least temporarily.
- Press and hold down both the Sleep/Wake button and the Home button at the same time.
- Keep them held down until you see an Apple logo.
- Let go.
- Wait for your iPhone to reboot.
How to contact Apple
If the problem persists, you'll need to contact Apple. If you have AppleCare+, don't walk, run to your local Apple Store to get it fixed.
If you don't live close to an Apple Store, you can call 1-800-MY-APPLE in order to set up a mail-in repair.