iPhone tops yet another customer satisfaction survey
Just in case we needed any more convincing that people love their iPhones, the American Customer Satisfaction Index has found through recent surveys that Apple's smartphones are leaving customers the happiest. The iPhone scored 83 on their system, compared to to Nokia, LG and HTC who are all tied at 75, Motorola at 73, Samsung at 71, and RIM at a sad 69. The ACSI also looked at U.S. service providers. Topping the list were regional carriers like U.S. Cellular with 76, then Sprint with 71, followed by Verizon with 70, and AT&T and T-Mobile tied at 69.
Lots of other studies have consistently backed up customer satisfaction for the iPhone, but it's always interesting to see just how much of a lead Apple has on the competition. The fact that the competition is nearly ten points suggests it will take a whole lot of work to bring Android and the other platforms up to snuff with iOS.
Do these rankings stack up with the sentiment you see among friends? Is Sprint really ahead of the other three major U.S. carriers?
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