iTunes Update: Apple's Refunding Mistakes, Norway's Dropping its Case

iPhone 3G Thor

It's been an interesting road since Apple launched iTunes Plus, originally only offering DRM-free music for EMI and independent labels. Now everyone is on board -- or will be by the end of April -- and Apple has righted the wrong of requiring every track to be updated all at once. So what else is going on?

Seems like Apple accidentally charged some upgraders $9.99 to take their albums to iTunes Plus, but Macworld says Apple is making it right:

Your request is flagged for follow-up and I will contact you once I can fully refund your order. Please note that processing can take up to five business days from the date of purchase. I also issued 5 courtesy song credits for any inconvenience this issue may have caused you.

The move to iTunes Plus has also helped get Norway to put its anti-competitive hammer away, according to Ars:

The DRM-free tracks (iTunes Plus) are now compatible with any music player that can play AAC files and are therefore free of the restrictive iPod tie-in that has annoyed so many customers. "We have no reason to pursue them anymore," Norway's consumer mediator Bjoern Erik Thon told AFP.

Norway should have, of course, being going after the record labels instead of Apple, but we'll let bygones be bygones now, won't we?

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Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

iTunes Update: Apple's Refunding Mistakes, Norway's Dropping its Case


Ha... Not! Apps crashing is not the fault of Apple or the iPhone itself. It's the app and who ever coded it. Demand of a fix from the developer would be more appropriate I think.

I already did get a refund from Apple for a crappy piece of software from the appstore that did not do what it promised. It was only like $0.99, but it wasn't the money so much as the principle.