Updated: Man Gets Slapped With a $28,000 AT&T Wireless Bill

Could this be a sign of things to come with tethering and the iPhone? Will all of us who own iPhones be vulnerable to these overages if we choose to start using software like the upcoming SlingPlayer Mobile?

A Chicago man (Jamesus -- hoping it was not you, buddy!) decided to watch a Bears game via Slingbox on his laptop before leaving for a cruise... Harmless enough one would think, but his AT&T wireless data card decided to pick up a international signal while he was still in Miami... end result: A $28,067.31 bill for international data charges. It's safe to say the data card was picking up the wrong signal and with a few customer service calls he eventually did get the charges dropped down to $290.65.

So all of you travelers out there, take heed if you are traveling on a fringe area and take all precautions to avoid something like this happening to you...

*It seems that this story comes to us via the Chicago Sun-Times and their feature: The Fixer. The man who was charged could not get AT&T to remove the charges from customer service calls until the Sun-Times got involved and the story ended up in the paper. Knowing that, it makes AT&T look a lot worse then they already did... Ouch.

[Via EngadgetMobile]

Have something to say about this story? Share your comments below! Need help with something else? Submit your question!

Jeremy

Community editor. Tech enthusiast. All-around geek.

More Posts

 

0
loading...
0
loading...
0
loading...
0
loading...

← Previously

Happy 54th Birthday Steve Jobs!

Next up →

Review: Krusell Hector Leather Case for iPhone and iPhone 3G

Reader comments

Updated: Man Gets Slapped With a $28,000 AT&T Wireless Bill

21 Comments

I didn't know Cuba had 3G cell service, where was he picking up this signal from? And why would AT&T's own laptop card choose an international network over theirs? Something is fishy, if I was that guy I would complain all the way up until even that $290 charge is gone.

My first AT&T bill from my iPhone was for $6800. They had my plan listed as unlimited data, but were billing me "per use". They reversed the charges, but it took several months and a lot of phone calls.

Apple make AT&T a big things and now at&t put some rules for the iPhone 3g, we pay $89 for just the basic and they need more, I wish if t-mobile had a 3g that change a lot of things,

AT&T uses third-party for billing purpose so they are one degree away from any direct blame. Regarding the roaming charges ATT gets splits the charges by default so it is programmed in all their telco switches. It is lots of slush funds ATT makes from government agencies who do not check their bills all the time... more power to ATT.. it is above any local or state rulings..

AT&T always blames someone or something else for over billing. They go in & "do sweeps on accounts to confirm the customer is being billed the maximum charges possible, if not, the 'computer' makes the adjustments(programmed by at&t staff) and the customer is obligated to pay the charges with or with or without the customers consent or notifications the changes have been put into place" that came from Matthew, the District Manager from the Ohio office on 07/08/2010. Brandon Haynes from level 4 intensive care called me, 2 weeks after a request, I was told he would call the same day of the request, & he was so rude, basically told me.."You signed a contract lady and you are stuck with it so suck it up and get used to it, we will do whatever we want and you will have to take it"...nice :)Hey Brandon...forget something???? Customers are why you are there!!!