MobileMe: Apple Apologizes Again

Steve Ballmer (allegedly!) only throws chairs and smashes furniture. Can we even imagine what Steve Jobs must do to those who harshen Apple's mellow? Probably makes Dark Force lightning pale by comparison, as the MobileMe team has no doubt been finding out these last, long two weeks. Thus the new MobileMe Status page with its preface: "Steve Jobs has asked me to write" (though "me" him/herself is not named).

At first we're reminded Apple can stick to the talking points better than half the pundits in Washington, as all our favorites are recycled: "rocky road", "1%", but then -- remarkably -- we get this:

Last Friday a serious problem with one of our mail servers blocked those members’ access to their MobileMe mail accounts. As of today a team was able to restore limited web access to those accounts so the affected members can use their browsers to read mail that has arrived since last Friday (though not before) as well as send and receive new mail. The team has already begun rolling out restoration of full access for all the accounts and expect to finish by the end of next week. We particularly regret to report the loss in the affected accounts of approximately 10% of the messages received between July 16 and July 18.

The mystery "me" goes on to explain some of the problems with the WebApps (unexpected traffic surge at launch), and says they've fixed some IMAP mail issues, Calendar bugs, scaling problems, and general performance.

Overall, good first step, but as anyone used to dealing with Apple knows, there's plenty a trip twixt each step on the way to accountability. Let's keep them coming, "me"!

And if you're one of the 1%-ers still without email, you may want to subscribe to the page's RSS feed so your favorite newsreader can alert you every other day or so when a new update gets posted.

Note: There's also been an update to Apple's Knowledge Base article on the matter.

(Via MacRumors)