MobileMe Update: David G. Says 40% of 1% Are 90% Restored!

MobileMe: Apple Apologizes Again

Thus far making good on their promise of consistent updates, Apple has once again posted as to the status of their beleaguered MobileMe service. David G. -- who may be the poster formerly known as "me" ? -- chimed back in last night:

As you know, restoring full email access to the remaining 1% of MobileMe users is our first priority. We turned on web access to their current email yesterday and the feedback has been cautiously positive. Since then, we've restored full email history (minus the approximately 10% of mail received between July 18 and July 22 which may have been lost) and the ability to access email from a Mac, PC and iPhone, to over 40% of these users, and expect the remainder to be restored in the next few days.

G. goes on to clarify how some email is now time-stamped by server transfer rather than send time, and explains how to view long headers to extract actual send time info, and promises another update soon.

Kudos to Apple for stepping up the transparency. Given their corporate culture is so immersed in secrecy, its likely a painful, but hopefully transformative lesson for them to learn. Sympathies, however, for the some 60% of the 1%ers still waiting for their 90%...


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Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

MobileMe Update: David G. Says 40% of 1% Are 90% Restored!


I would say "no." Even leaving the mail problem aside I'm finding MobileMe very quirky and, at times, non responsive. Basically, we've got a beta.

Mail is the least of MobileMe's problems. The system is incapable of syncing MS Outlook data with MobileMe in any kind of usable fashion. People (including me) are reporting data loss, disappearing calendar entries, and an absolute inability to get Outlook calendar data to replicate to MobileMe. The Apple support forum for MM PC syncing is on fire right about now.
Once they get MM working, I think it's going to be great. For now, though... stay away.

I would say yes: Mobileme is a great product that made my life a lot easier and does so for a lot of Mac/iPhone owners out there. We are definitely not talking about a Beta but about a product that within the first month of its existence manages to do a lot more than some of its more than one year old colleagues out there. Especially what mobile/desktop syncing is concerned there is nothing that comes even close to it.
Yes me too I screwed everything up when syncing to outlook, but of course like every sane person testing things for the first time I made backups so there was no problem. The conclusion there is simple: It is not ready for outlook, if you need outlook sync you'd better wait for better days. Personally I kicked the last windows (outlook) computer of my life and it solved the problem as well (I feel a lot better, now)
Secondly the web layout is workable but still has some bugs to be worked out. If you intend to use that on a daily base it might be a good idea for waiting a bit.
For as long as you stay on apple platforms you will be making everybody around you jealous with this thing: nothing makes syncing life easier.

I now have cancelled Mobileme. I signed up for mobileme trial after I bought an I phone and all my email were wiped out. The titles are there with no content and I cannot delete the titles. Too scary with all this. Will the content be restored. Too much loss today. At least I keep the originals on Gmail or I would totally inconvenienced.