Question: Which Mobile Device is the Most Reliable? Answer: iPhone!

MobileCrunch is reporting that:

The iPhone is twice as reliable as the Blackberry after one year of ownership, a new study by SquareTrade finds.

Wow. I was a Treo user for years (WinMo and Palm OS) so I know the issues these devices can have in terms of reliability-- first hand. Having used the iPhone since its launch in 2007, I can confidently say I agree with this study. I have not used a BlackBerry for an extended period of time, so I don't have first hand experience with what can happen to one, however, I have discussed this topic with the support team at my place of employment and they concur that even the fabled BlackBerry runs into issues over time.

This is big news for users that are looking for a reliable device that don't have the patience for the potential troubles other devices can have in the Enterprise (well, even non-Enterprise environment for that matter). The study is broken into a few different subgroups including:

  • Malfunction rate after 12 months
  • Malfunction rates since purchase
  • Probability of problems based on type (battery, call quality, etc)
  • Distribution of malfunction per 100 incidents

This heralds greatly for the iPhone which had the lowest incidents in all categories except the touchpad/screen/keypad category. This includes: Includes burn-in, screen spots, dead pixels, and touch screen dead spots. This is higher for the iPhone due to the reported problems from first-generation iPhones. I have personally not encountered any of the issues listed here, but hey, maybe I am lucky. The study does mention that the iPhone 3G does not appear to have any of these problems like the first generation did.

All in all, this is excellent news for the iPhone and Apple, congratulations! Read the full report after the jump!  

Reliability Study: iPhone Vs. Blackberry Vs. Treo - Get more Information Technology>

Chad Garrett

Software trainer, blogger and mobile technology enthusiast living in the suburban Midwest.

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There are 9 comments. Add yours.

Emeus says:

I would have to agree with this. I was a Treo user for three years and I am now on my 4th curve from work. iphone takes the cake once again.

Chris Vitek says:

As a previous Treo user, I have to say this has far fewer crashes than the Treo 680 I had. It still has some, but works much better overall.

scottb says:

We have literally buckets filled with broken Blackberries.
Here is why (IMHO of course)
1) BBs have lots of physical buttons, pearls, scroll-wheels which break.
2) Most of the BBs are paid for by the user's company - they're less likely to take care of them.
3) iPhone just feels like it's so much nicer/higher quality, that people baby them more.
We only have a small test-sampling of enterprise folks testing the iPhones now, but I can say after over 8-years of supporting 1000's of BBs, I wonder how well the iPhone will hold up if the COMPANY buys them and they're tossed around like we've seen???

Chad Garrett says:

@Scott:
I have purchased all of my iPhones (1st and 2nd generations) and I have dropped them all on the floor (carpeted, hardwood, asphalt) and even though they might get dented or scratched, they have all still worked flawlessly. Grade A build quality in my opinion. Treo's and BlackBerry's seem to feel cheap and "plastic".

scottb says:

@Chad,
Good to hear, but even though my company bought me one, i still have a nice case on it and treat it like a baby.
Just seems so nice compared to the (many) BB's I've had.
Not really in the same league.
I sent my upper-mgmt the article last Friday to show that the data looks good.
Everyone - esp in corporate IT thinks Apple costs too much - what many don't get is the stuff lasts longer too!

Apple Macbook says:

My iPhone was one of the most unreliable phones I have had.
This could be down to the fact I unlocked and jailbroke it.
It usually crashed due to downloading apps from installer though.
I'm getting the storm soon so should be able to compare.

Rey says:

To Apple Macbook:
Installer is old and very unreliable. I can't believe people still use it. Do not base your iPhone's reliability on Installer crashes alone. It crashes for everyone. Someone should have told you to stay away from Installer.
Cydia is the one to use. I have as well jailbroken my 3g and have dropped it quite few times but no problems, yet.