Resolve App for LighthouseApp lets you track your software support issues on the go

Resolve App for LighthouseApp lets you track your software support issues on the go

Resolve App by Dragon Forged Software is an iPhone front-end for the popular bug-tracking service LighthouseApp. As such, it requires that you have a LighthouseApp account in order to use it, but once you do, it gives you quick. convenient access to all your issues, right on your iPhone.

Resolve App includes real-time push notifications for ticket updates, ticket attachments via iCloud, custom ticket states, ticket and milestone project sorting, tag, milestone, and priority editing, and more. It supposed multiple projects, and you can view open, closed, invalid, and hold tickets, and all open and archived projects. There's even a built in browser and support for Markdown.

I bought it and played around with it a little using a demo account they were kind enough to provide me. I'm not a developer, so I lack sufficient foundation to judge the merits of LighthouseApp, but developers and designers I know have spoken highly of it. Resolve App does a good job of taking what looks to be a fairly dense, dynamic, and serious information set and making it usable on mobile.

If you're a LighthouseApp users and you want to take your support tickets with you on the go, give Resolve App a look and let me know what you think.

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Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

Resolve App for LighthouseApp lets you track your software support issues on the go


So would this benefit an iOS/Android/WP developer to keep track of all their crashes that are submitted? Instead of having to go to Androidwhatever or iTunes and track down crash reports, they could simply use this app to get their information, or at least a gist of the problem? I'm not a developer either, but I'm curious how much easier this will make the lives of developers.

Thanks for covering it Rene. I was using another app for a while that was a bust, so I had given up on a Lighthouse mobile app.

Resolve App is a good start for those who use Lighthouse. I can recommend buying it as it looks good and so far doesn't appear to be buggy and will give you mobile access.

But, it really needs some key things to give you the control you need. Including:
- Filtering by milestone in the project view (or at least collapse expand the milestones).
- Filtering by ticket state
- Filtering by importance
- Filtering by tag
- Search

Until filtering exists and is obvious, the Project view should probably drill from project, to milestone, then a list of tickets. Right now, it just goes from Project to tickets. The tickets view should allow easy sorting and filtering changes right from the window (not preferences).