Steve Jobs: You have to start with the customer experience and work backwards to the technology
I love this video of Steve Jobs from 1997, answering a hard question in an open and honest way. This is what I want to see more of from all our technology companies. Not polish, not script, just great products that they obviously love and can't wait to share with us, and a real dialog about the choices they made to get there.
Just watch it.
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