A study published by USA Today shows that out of 200 iPhone users polled, 90% were "extremely" or "very" satisfied with their device. Take any these consumer surveys with a grain of salt and a shot of whiskey, the numbers and methodology used is always suspect. But if this percentage scales accurately to a larger demographic, this is an unprecedented number for customer satisfaction in a mobile device.
Apple's marketing PR man Greg Joswiak gave this soundbite...
Greg Joswiak, Apple's vice president of worldwide marketing for the iPod and iPhone, said positive word-of-mouth reaction is "critically important" to any product, as it was with the iPod. "We're getting even greater reaction to the iPhone," he says.
I have to give the utmost credit to Apple for pulling off this product launch in an unparalleled way. They executed brilliantly and succeeded in creating a first generation product that "gets it right" out of the box.