Customer Insight

Regarding Carrier IQ and customer insight mining

Carrier IQ is software that manufacturers and/or carriers stealthily embed in mobile devices in order to collect everything from location to behavioral (usage) data. How much data they collect, and to what level of granularity, it's hard to tell, as is what they do with it both locally on the device and transmitted back to their servers.

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Apple, Siri and the customer insight play

Siri isn't a voice control system. Nobody uses those, and Apple wants something everybody will use. First, they value user experience, second they value differentiation from other platforms, and third, certain business models are predicated on having very large user bases. That's where the revenue streams become complex and the profit becomes really interesting.

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