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	<title>iMore &#187; dropped calls</title>
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	<description>More of everything iPhone and iPad</description>
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		<title>AT&amp;T iPhone users see more than twice the dropped calls of Verizon iPhone</title>
		<link>http://www.imore.com/2011/04/05/att-iphone-users-dropped-calls-verizon-iphone/</link>
		<comments>http://www.imore.com/2011/04/05/att-iphone-users-dropped-calls-verizon-iphone/#comments</comments>
		<pubDate>Tue, 05 Apr 2011 21:08:34 +0000</pubDate>
		<dc:creator>Andrew Wray</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[changewave]]></category>
		<category><![CDATA[Consumer Satisfaction]]></category>
		<category><![CDATA[dropped calls]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[iphone 4]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[verizon]]></category>

		<guid isPermaLink="false">http://www.tipb.com/?p=59898</guid>
		<description><![CDATA[A recent <em>ChangeWave</em> report surveyed 4,068 wireless subscribers and revealed that AT&#38;T iPhone users see more than double the amount of dropped calls compared to their <a href="http://www.imore.com/verizon-iphone/">Verizon iPhone</a> peers.  AT&#38;T]]></description>
			<content:encoded><![CDATA[<p><img src="http://cdn.imore.com/images/stories/2011/04/ChangeWave_dropped_calls_verizon_att_iphone4-400x235.gif" alt="" title="ChangeWave_dropped_calls_verizon_att_iphone4" width="400" height="235" class="aligncenter size-medium wp-image-59899" /></p>

<p>A recent <em>ChangeWave</em> report surveyed 4,068 wireless subscribers and revealed that AT&amp;T iPhone users see more than double the amount of dropped calls compared to their <a href="http://www.imore.com/verizon-iphone/">Verizon iPhone</a> peers.  AT&amp;T iPhone users reported that 4.8% of calls were unexpectedly dropped on the network, a far cry from Verizon at just 1.8% of calls.  This lines up with a survey of overall cell phone customers that found 4.6% of AT&amp;T subscribers and 1.4% of Verizon customers have reported dropped calls. </p>

<p>In addition, 46% of prospective <a href="http://www.imore.com/iphone-4">iPhone 4</a> buyers say they will be going with Verizon, with 27% favoring AT&amp;T and the remaining 27% still undecided.  If you look back at the <a href="http://www.imore.com/2011/01/13/changewave-att-iphone-users-switch-verizon/">last survey from ChangeWave</a>, it looks like the deciding factor for consumers on which carrier to choose is network quality and dropped calls.  Based on these new results, it looks like AT&amp;T (and their new T-Mobile spectrum, if the deal goes through) has a lot of work to do in terms of improving their network and lowering dropped calls if they want to stay competitive now that Verizon has the iPhone 4.</p>

<p>It&#8217;s not all bad news, however. Consumer satisfaction was about even, with Verizon showing 82% of iPhone users being <em>very satisfied</em> with their device compared to AT&amp;T iPhone users at 80%.  The iPhone has <a href="http://www.imore.com/2010/11/20/apples-iphone-4-leads-pack-smartphone-customer-satisfaction/">historically held</a> much higher consumer satisfaction ratings than smartphone competitors like RIM and Motorola, so this didn&#8217;t come as much of a surprise to us.</p>

<p>Are you planning on buying an iPhone 4 soon?  Which carrier will you be going with, and why?  Sound off in the comments below!</p>

<p>[<a href="http://www.changewaveresearch.com/articles/2011/att_verizon_iphone4_20110405.html">ChangeWave</a>]</p>
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		<slash:comments>59</slash:comments>
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		<item>
		<title>Apple Genius: AT&amp;T Dropped Call Rate for NYC is 30%</title>
		<link>http://www.imore.com/2009/09/30/apple-genius-att-dropped-call-rate-nyc-30/</link>
		<comments>http://www.imore.com/2009/09/30/apple-genius-att-dropped-call-rate-nyc-30/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 11:44:00 +0000</pubDate>
		<dc:creator>Rene Ritchie</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[dropped calls]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[network problems]]></category>

		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=12493</guid>
		<description><![CDATA[<a href="http://www.imore.com/images/stories/2009/09/500x_applegenius.jpg"></a>

According to a <a href="http://gizmodo.com/5370493/apple-genius-bar-iphones-30-call-drop-is-normal-in-new-york">Gizmodo</a> reader who took his iPhone to the Apple Store Genius Bar due to issues with dropped calls, he was told a 30% failure rate in New]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.imore.com/images/stories/2009/09/500x_applegenius.jpg"><img src="http://www.imore.com/images/stories/2009/09/500x_applegenius-400x184.jpg" alt="500x_applegenius" title="500x_applegenius" width="400" height="184" class="aligncenter size-medium wp-image-12494" /></a></p>

<p>According to a <a href="http://gizmodo.com/5370493/apple-genius-bar-iphones-30-call-drop-is-normal-in-new-york">Gizmodo</a> reader who took his iPhone to the Apple Store Genius Bar due to issues with dropped calls, he was told a 30% failure rate in New York City is normal.</p>

<p>Now, we all know AT&amp;T&#8217;s network crumbles beneath the weight of the iPhone (and suspect <a href="http://www.imore.com/2009/08/04/tipb-poll-results-verizon-handle-iphone/">any other single network might as well</a>), but it&#8217;s not often we get numbers to go with it.</p>

<p>AT&amp;T claims to be <a href="http://www.imore.com/2009/09/10/att-upgrading-6-major-cities-hspa-72/">improving their network</a> and <a href="http://www.imore.com/2009/08/21/att-rolling-850-mhz-3g-improve-service/">adding more frequency</a>, but with a fail rate that high, New Yorkers will believe it when their calls stop dropping.</p>
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		<slash:comments>81</slash:comments>
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