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	<title>iMore &#187; jd power</title>
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		<title>iPhone #2 in Smartphones&#8230; #1 in Business Satisfaction?!</title>
		<link>http://www.imore.com/2008/11/07/iphone-2-smartphone-1-business-satisfaction/</link>
		<comments>http://www.imore.com/2008/11/07/iphone-2-smartphone-1-business-satisfaction/#comments</comments>
		<pubDate>Fri, 07 Nov 2008 12:38:26 +0000</pubDate>
		<dc:creator>Rene Ritchie</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[analysis]]></category>
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		<category><![CDATA[jd power]]></category>
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		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=5362</guid>
		<description><![CDATA[<a href='http://www.imore.com/images/stories/2008/11/jdpower-081106-1.gif'></a>

During Apple&#8217;s <a href="http://www.imore.com/2008/10/23/iphone-marketshare-apple-take-number-one-spot-rim-blackberry/">last conference call</a>, Steve Jobs positively cooed about Apple&#8217;s iPhone passing RIM&#8217;s Blackberry in sales last month. If anyone had any doubts, Canalys says it&#8217;s so (for]]></description>
			<content:encoded><![CDATA[<p><a href='http://www.imore.com/images/stories/2008/11/jdpower-081106-1.gif'><img src="http://www.imore.com/images/stories/2008/11/jdpower-081106-1.gif" alt="" title="jdpower-081106-1" width="296" height="400" class="aligncenter size-medium wp-image-5363" /></a></p>

<p>During Apple&#8217;s <a href="http://www.imore.com/2008/10/23/iphone-marketshare-apple-take-number-one-spot-rim-blackberry/">last conference call</a>, Steve Jobs positively cooed about Apple&#8217;s iPhone passing RIM&#8217;s Blackberry in sales last month. If anyone had any doubts, Canalys says it&#8217;s so (for whatever that bag of analysis is worth). According to <a href="http://www.appleinsider.com/articles/08/11/06/iphone_tops_business_rankings_steals_nokia_market_share.html">Apple Insider</a>, they pegged the market as Nokia 46.6%, Apple 17.3, RIM 15.2, and Windows Mobile 13.6. (Google&#8217;s Android, of course, was not yet launched and Palm&#8230; er&#8230; Palm?)</p>

<p>While some have cited Bold delays, Storm warnings, an iPhone 3G honeymoon, and other reasons to explain Apple&#8217;s good fortunes last quarter, JD Powers 2008 Business Wireless Smartphone Customer Satisfaction Study gives an even more interesting answer: Business users like the iPhone better!</p>

<p>Blackberrys are okay, and Palms are teh sux, by contrast, according to the survey. The iPhone&#8217;s edge?  ease of use, feature set and design. <a href="http://www.engadget.com/2008/11/07/analyst-confirms-apple-slid-past-rim-to-become-number-two-smartp/">Engadget</a> points out that the iPhone scored 5/5 on features, in spite of our ongoing complaints about the lack of cut and paste, A2DP, MMS, etc., etc. ad naseum infinitum.</p>

<p><em>ahem</em></p>

<p>So maybe, just maybe, users prefer a smaller set of features done delightfully well to a gobsmack of them cobbled together with near impenetrability?</p>

<p>Who&#8217;da thunk it?</p>
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