The New York Plaza hotel has turned to the iPad to offer guests a little extra comfort during their stay. The rollout was completed in January and gives guests access to a huge list of features.
Some of the features include ordering of room service, restaurant reservations, wake up calls, city guides, check airline schedules and even printing of boarding passes. The iPad can even control the rooms lighting, heating and air conditioning as well as offering guests’ access to the web. The hotel worked with developer Intelity who customised its ICE software (Interactive Customer Experience) to provide the experience.
“Before in the guest rooms, we had another digital panel that controlled the lights, the temperature and some guest services," Shane Krige, general manager of The Plaza explained to Luxist. "But it wasn't sophisticated enough for what we wanted to do. So we teamed up with Intelity to devise the software for the program.” "We chose the iPad because it is a great piece of equipment that is here to stay and won't disappear tomorrow," adds Krige. "It brings another five star element to the hotel."
The iPad will not replace the current concierge service, but is meant to offer guests more choice should they wish to use it. The app will also be available in iTunes for guests to download and use on their iPhone too. There is a video after the break showing how it works!
[Luxist]
