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	<title>iMore &#187; retention</title>
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	<description>More of everything iPhone and iPad</description>
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		<title>iPhone holds highest retention rate over competing smartphone makers</title>
		<link>http://www.imore.com/2011/09/22/iphone-holds-highest-retention-rate-competing-smartphone-makers/</link>
		<comments>http://www.imore.com/2011/09/22/iphone-holds-highest-retention-rate-competing-smartphone-makers/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 21:48:17 +0000</pubDate>
		<dc:creator>Andrew Wray</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[analyst]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[htc]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[rim]]></category>
		<category><![CDATA[satisfaction]]></category>

		<guid isPermaLink="false">http://www.tipb.com/?p=75836</guid>
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A new UBS survey suggests Apple currently holds the top spot in smartphone retention rates by a long shot, holding a strong 89% rating over the nearest hardware competitor HTC]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.imore.com/2011/09/22/iphone-holds-highest-retention-rate-competing-smartphone-makers/iphone_highest_retention_rate_ubs/" rel="attachment wp-att-75837"><img src="http://cdn.imore.com/images/stories//2011/09/iPhone_highest_retention_rate_UBS-560x452.jpg" alt="" title="iPhone_highest_retention_rate_UBS" width="560" height="452" class="aligncenter size-medium wp-image-75837" /></a></p>

<p>A new UBS survey suggests Apple currently holds the top spot in smartphone retention rates by a long shot, holding a strong 89% rating over the nearest hardware competitor HTC at just 39%. Apple also had no trouble beating out the Android platform in general, although being a platform gave Google an added &#8220;stickiness&#8221; of around 60% retention among consumers. </p>

<p>Despite Android holding a higher rate than most other hardware manufacturers in this space, roughly 31 percent of current Android device owners are planning on jumping ship to the iPhone as their next purchase.  </p>

<p>UBS also noted that the app catalog for platforms has had limited importance in the determining factors involved when consumers choose their next smartphone.  That really says something about the <a href="http://www.imore.com/iphone-4">iPhone 4</a> specifically, of which the hardware is over a year old yet still continues to beat out the newest, cutting edge smarthphone offerings.</p>

<p>[<a href="http://www.appleinsider.com/articles/11/09/22/apples_iphone_has_89_retention_rate_next_nearest_hardware_is_htc_at_39.html">AppleInsider</a>]</p>
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		<slash:comments>44</slash:comments>
		</item>
		<item>
		<title>Verizon Asking Former Customers if They Would Have Stayed for iPhone?</title>
		<link>http://www.imore.com/2009/03/04/verizon-customers-stayed-iphone/</link>
		<comments>http://www.imore.com/2009/03/04/verizon-customers-stayed-iphone/#comments</comments>
		<pubDate>Wed, 04 Mar 2009 18:41:48 +0000</pubDate>
		<dc:creator>Rene Ritchie</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[verizon]]></category>

		<guid isPermaLink="false">http://www.theiphoneblog.com/?p=7367</guid>
		<description><![CDATA[<a href='http://www.imore.com/images/stories/2009/03/verizon_iphone3.jpg'></a>

Ouch. Don&#8217;t know what else to say. Verizon told Apple they didn&#8217;t want the iPhone so Apple went to AT&#38;T (and the mostly GSM world still thanks Jobs for that).]]></description>
			<content:encoded><![CDATA[<p><a href='http://www.imore.com/images/stories/2009/03/verizon_iphone3.jpg'><img src="http://www.imore.com/images/stories/2009/03/verizon_iphone3-400x141.jpg" alt="" title="verizon_iphone3" width="400" height="141" class="aligncenter size-medium wp-image-7368" /></a></p>

<p>Ouch. Don&#8217;t know what else to say. Verizon told Apple they didn&#8217;t want the iPhone so Apple went to AT&amp;T (and the mostly GSM world still thanks Jobs for that). To make up for it, Verizon &#8212; almost 2 years later &#8212; rushed the BlackBerry Storm to market. Still, during the iPhone 3G&#8217;s second quarter, it outsold the BlackBerry Storm in the US by almost 2 to 1 (1.9 million activations on AT&amp;T vs. 1 million in sales on Verizon).</p>

<p>Now <a href="http://www.boygeniusreport.com/2009/03/04/verizon-wireless-grills-exiting-customers-about-the-iphone/">BGR</a> brings word that Verizon is finally asking former customers &#8212; customers who left their network to go elsewhere &#8212; if they would have stayed for the iPhone.</p>

<p>Think maybe Verizon <em>really</em> <em>really</em> regrets saying no to Apple back in 2006? TiPb <a href="http://www.imore.com/2008/09/30/want-an-iphone-on-verizon/">knows you want it</a>. And if you left for the iPhone, would Verizon getting it encourage you to switch back? Even if it meant <a href="http://www.imore.com/2009/02/18/verizon-4g-lte-haz-ur-iphonez/">waiting a few years for LTE</a>?</p>
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		<slash:comments>37</slash:comments>
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