While we've had our own survey about the supposed excess heat coming from the new third-generation iPad, ChangeWave has done their own, and largely agreed with our results. After polling 200 owners, ChangeWave found that 89% didn't have any "warmgate" problems whatsoever. Besides that, their survey yielded predictably high satisfaction rates; 82% were "very satisfied", and 16% were "somewhat satisfied" with their recent purchase. Of course, the Retina display was indicated as the best feature of the new iPad by 75% of respondents, while the biggest complaint was the device cost (26%) followed by wireless data plan cost (23%). Only 7% said the new iPad's heat was their number one dislike.

For a closer look at why customer satisfaction is so high, be sure to take a look at our extensive review of the new iPad. While there aren't any particular surprises in this survey, it's good to get some hard numbers assuring that yes, people like the new iPad, and no, the heat thing really isn't a problem. I would be really interested in hearing from anyone who got a new iPad and wasn't happy with it; do  y'all know anybody who ended up returning theirs? Maybe some Australians unhappy that they couldn't get LTE on theirs after all?

Source: ChangeWave

ChangeWave has come out with a new survey polling customer satisfaction among new iPhone 4S owners, showing an overwhelming 96% satisfaction rating and propelling the iPhone 4S into "nosebleed territory".

Overall satisfaction with the iPhone 4S showed 77% of users being Very Satisfied and 19% being Somewhat Satisfied, compared to 72% and 21% respectively for the iPhone 4 that launched in 2010.

When asked about which features were enjoyed most in the iPhone 4S, users pointed to Siri as the big seller, and 'general ease of use' coming in second at 39%. The beefed up 8MP camera was also a big seller (33%), but interestingly enough, Apple's new iCloud service came up at just 19%.

In terms of dissatisfaction, users pegged battery life being too short as a big drawback in the 4S, although Apple has been hard at work investigating the issue. Additionally, the lack of 4G support was a downer for some users (30%), but that shouldn't be an issue next year. When looking at dropped calls, the iPhone 4S compared well against its predecessor with only 2.5% of calls dropped compared to 5.2% in July under the iPhone 4.

Overall, it seems that most iPhone 4S users are pretty happy with their purchase despite some battery life hiccups, but it's clear the positives far outweigh the negatives here. How satisfied are you with your new iPhone 4S?

Source: ChangeWave

A new UBS survey suggests Apple currently holds the top spot in smartphone retention rates by a long shot, holding a strong 89% rating over the nearest hardware competitor HTC at just 39%. Apple also had no trouble beating out the Android platform in general, although being a platform gave Google an added "stickiness" of around 60% retention among consumers.

Despite Android holding a higher rate than most other hardware manufacturers in this space, roughly 31 percent of current Android device owners are planning on jumping ship to the iPhone as their next purchase.

UBS also noted that the app catalog for platforms has had limited importance in the determining factors involved when consumers choose their next smartphone. That really says something about the iPhone 4 specifically, of which the hardware is over a year old yet still continues to beat out the newest, cutting edge smarthphone offerings.

[AppleInsider]

So, we've heard all about how the bloggers feel about iPhone 2.0 and the issues surrounding its launch, but we're not what anyone would call -- by any stretch of the imagination -- normal. We love our gadgets hard, and hate their flaws with a breathing passion, so we're skewed from the outset. What about real users, however? You know, the sane ones. What are their impressions?

Technologizer wrote in to tell us about their look into The State of iPhone Satisfaction. 2150+ iPhone Users surveyed, top 7 answers on the board:

Vast majority love their iPhone and rate the App Store highly, but are ticked off about Apple's acceptance (read: rejection) policies and think Apple responds only "fairly well" to problems/issues. Almost everyone has gone 2.1 and thinks it improves the iPhone. Half of MobileMe users loves it, the rest are mixed or haters. For those who have problems (just about everyone), freezes, crashes, slow internet, and poor coverage were the culprits. The biggest missing feature? Cut/copy/paste (who knew?). And no one cared about the lack of a tic-tac-tile keyboard.

For the full results, head on over to their expanded coverage entitled: “An iPhone Opinion Explosion”.