United Airlines has announced that it will begin equipping 6,000 of its customer service representatives with Apple's iPhone 6 Plus in an effort to improve on-the-go problem solving. This initiative follows the airlines distribution of iPhones to flight attendants last year, and pilots getting iPads back in 2011. By giving these phones to customer service reps, United hopes the agents will have the ability to solve more customer issues anywhere in the airport, and not need to rely so heavily on a computer.
Jon Roitman, United Airlines senior vice president of airport operations stated:
"Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times. We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees."
With the iPhones, customer service reps will be ale to assist customers who have checked into their flights with several pre-departure actions. These include printing boarding passes and bagged tags anywhere in the airport, find alternative flight options and more.
Source: United Airlines