What you need to know
- Some Apple One subscribers are having billing issues with the new bundle service.
- Users are reporting being double-billed for the bundle and individual Apple services.
Reported by MacRumors, some customers are experiencing billing issues when their free trial of Apple One expired. Apple One is the company's new subscription bundle service that offers a discount when subscribing to multiple of Apple's services and new subscribers are just now coming to the end of their 30-day free trial.
According to multiple reports from Apple One subscribers, some are seeing the subscription listed as expired after the trial, while others are reporting that they are still being charged individually for Apple's services instead of everything rolling into one lump billing for the subscription bundle.
One subscriber had both his Apple One subscription and his individual Apple TV+ subscription renew rather than Apple TV+ get rolled into the bundle price.
So, the Apple One end of trial did not go as planned. And my AppleTV+ renewed on top of it. pic.twitter.com/68VBsWcepiSo, the Apple One end of trial did not go as planned. And my AppleTV+ renewed on top of it. pic.twitter.com/68VBsWcepi— Chris Barnes (@ChrisBarnesTech) November 30, 2020November 30, 2020
It is currently unclear what is causing the issue and Apple has yet to formally respond with a solution. The rollout was expected to be bumpy as customers are currently on all different kinds of billing models between Apple's services, so hopefully, the company responds to the issue and resolves them quickly for the affected subscribers.
Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.
I signed for Apple One one was released. In mid October been charged for Apple Music separately (not yet for One) as I have used my trial before. Even that I can use One benefit in free trial I still need to pay for Music subscription. Than, then trial finished and I been charged for Apple One in full I received half credit note for Apple Music. All match here. As spoke with CS it’s it’s all up to understanding that when you used free trial to any of the services included in Apple One you will still be charged for it they’re Apple One trial and than refunded if not used for full month when One kicked in. All fine for me here.
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