What you need to know
- Apple is shipping defective MagSafe iPhone 12 cases to customers.
- The defective cases are missing the cutouts for the speakers on the bottom of the case.
- Two customers have reported the issue to Reddit so far.
The report references two separate posts to Reddit, showcasing the missing speaker holes on the cases. One of the customers was apparently told by an Apple advisor that the case was not supposed to have speaker holes, so hopefully, that employee can get some training.
iMore has received and, of course, verified that the new MagSafe Silicone cases for the iPhone 12 and iPhone 12 Pro should have cutouts on the bottom of the case for the speakers. For customers who receive a defective case, they should be able to exchange it with Apple.
Have you received one of the new MagSafe Silicone cases for the iPhone 12/12 Pro and are missing the cutouts for the speakers? You might have something as elusive as a defective Charizard card.
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Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.