New MacBook Pro shipments delayed by UPS issues
What you need to know
- Customers are being told of delays to their new MacBook Pro shipments.
- Specifically UPS is highlighting a "mechanical failure" regarding shipping.
- It seems likely the problem pertains to aircraft used to move the shipments.
Several customers awaiting their new MacBook Pro (2021) orders have been told by UPS that their shipments are delayed due to a mechanical failure somewhere along the chain of delivery.
First noted by MacRumors, customers on Twitter highlighted the same specific problem:
@UPS has “mechanical issues” and my shipment has been stuck in China for days. Classic UPS experience @Apple @AppleSupport should know better and ship with @DHLGlobal instead.@UPS has “mechanical issues” and my shipment has been stuck in China for days. Classic UPS experience @Apple @AppleSupport should know better and ship with @DHLGlobal instead.— petroluseum (@petroluseum) October 27, 2021October 27, 2021
@UPS -
Package 1:"A mechanical failure has caused a delay." <- showing for last 2 days.
Package 2:"Please check again later for scheduled delivery." <- showing for last 3 days.
Your only job is to track parcels. Why are you so bad at it?@UPS -
Package 1:"A mechanical failure has caused a delay." <- showing for last 2 days.
Package 2:"Please check again later for scheduled delivery." <- showing for last 3 days.
Your only job is to track parcels. Why are you so bad at it?— John Woods (@JohnAlanWoods) October 27, 2021October 27, 2021
Customers noted the same explanation of a "mechanical failure" regarding their delivery, possibly pertaining to the aircraft used by UPS to transport devices from China to the rest of the world. Of the users highlighted the first said their new laptop had been stuck in China "for days", while another had a message stating UPS would "update the delivery date as soon as possible." Some good news, one user did not that their parcel was now on the way, suggesting the disruption may only be temporary.
iMore has reached out to UPS for comment on the situation.
Apple unveiled its new MacBook Pro featuring the all-new M1 Pro and M1 Max Apple silicon chips, as well as a new 120Hz mini-LED display, updated chassis, and a return of some pro ports like HDMI, the SD card slot, and MagSafe.
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Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design. Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9