Applecare

AppleCare+ vs. insurance vs. nothing: Which iPhone 5s and iPhone 5c protection plan should you get?

One of the last things you have to decide on when buying a new iPhone 5s or iPhone 5c is whether or not to pony up for the optional AppleCare+ protection plan. It's an additional $99 but it gives you an extra year's warranty as well as a much lower deductible if you damage and need to replace your iPhone. If you're not buying from Apple directly, you might also have the option of getting retailer, carrier, or other third-party insurance. And, of course, you have the option of getting nothing at all. Before deciding which is the best choice for you, here are some factors to consider!

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AppleCare+ program raises iPhone deductibles, adds iPods, and launches in select European countries

Apple has just made some updates to their AppleCare+ program including making the service available for iPod touch and iPod classic owners. Most notably, the deductible for a broken iPhone replacement will be increased from the current $49 per incident to $79. AppleCare+ plans are also now available in select European countries. From what we can see, for now that includes France, Italy, and the UK.

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Apple launches new look Applecare support website with 24/7 voice chat

Following a report a couple of weeks ago, Apple has indeed now relaunched the Applecare support website. It features big, bold buttons with products grouped together in an easy to understand manner, with a greater emphasis on ease of use. And, according to 9to5Mac 24/7 voice chat is also now enabled across the product range:

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AppleCare reportedly getting an update with new website, support chat, and more

It appears that Apple will soon make some important changes to its AppleCare service, including changes to the customer support chat, along with a redesigned website. The customer support chat will now be available 24 hours a day, and 7 days a week, allowing customers to get the help they need with their products whenever they need it. The new website will complement the chat. The new site design should be more familiar to people that use iOS devices, rather than Macs, according to Mark Gurman at 9to5Mac:

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AppleCare changes may extend in-store repair options to iOS devices

For a long time, the only devices Apple has ever extensively serviced in-store have been Macs, with some requiring mail-out repairs. If recent rumors are to be believed as true, Apple plans on extending in-store repair options to iOS devices. According to a report by AppleInsider, Apple will begin actually repairing iPhones and iPads in-store instead of swapping them out for replacement refurbished devices in the very near future.

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Apple pulls AppleCare protection plans from Apple stores and authorized resellers in Italy

Apple has pulled AppleCare protection plans off their retail store shelves in Italy as well as advising authorized resellers not to offer them any further. Due to warranty protection set in place by the EU, Apple had recently faced the possibility of a temporary ban on their products in Italy. As of now, the only way for Italian customers to purchase AppleCare protection plans is online.

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Apple reportedly to replace broken iPhone 5 displays in-store

iMore has learned from sources within Apple retail that broken iPhone 5 displays may soon be getting replaced in-store. This would be a change from Apple's current iPhone 4S and iPhone 4 practice, which consisted of swapping the entire iPhone out for a new or refurbished one. Sources within Apple retail have told us that equipment used to remove the screens has started appearing in their stores.

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AppleCare+ for iPad to be priced at $99, $49 deductible for a replacement

One of our sources has confirmed that AppleCare+ will be offered on iPads starting today for $99. It will cover accidental damage up to 2 replacement incidents with the same $49 deductible.

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Apple now offering AppleCare+ for iPhone, now includes accidental damage

Apple is now offering a new service called AppleCare+. AppleCare+ is only available for the iPhone and adds accidental damage to the usual AppleCare.

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iPads in China come standard with 2-year AppleCare protection plan

The two-year AppleCare protection plan now comes standard on iPads purchased in China. In all other countries, the iPad comes with a one-year warranty for repairs and 90 days of telephone support. AppleCare extends this warranty and support to two years and can be purchased for an additional $0.99. Why is China so special?

The Chinese government has classified the iPad as a laptop computer, and in China, it is required by law that a two-year warranty be included with the purchase of any computer. This is extremely interesting because there have been many debates on whether the iPad is "good enough" to replace a computer or laptop. China says "yes!"

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