Applecare

AppleCare changes may extend in-store repair options to iOS devices

By Allyson Kazmucha, Saturday, May 11, 2013 a 2:22 pm

For a long time, the only devices Apple has ever extensively serviced in-store have been Macs, with some requiring mail-out repairs. If recent rumors are to be believed as true, Apple plans on extending in-store repair options to iOS devices. According to a report by AppleInsider, Apple will begin actually repairing iPhones and iPads in-store instead of swapping them out for replacement refurbished devices in the very near future.

Apple pulls AppleCare protection plans from Apple stores and authorized resellers in Italy

By Allyson Kazmucha, Monday, Nov 12, 2012 a 5:22 pm

Apple has pulled AppleCare protection plans off their retail store shelves in Italy as well as advising authorized resellers not to offer them any further. Due to warranty protection set in place by the EU, Apple had recently faced the possibility of a temporary ban on their products in Italy. As of now, the only way for Italian customers to purchase AppleCare protection plans is online.

Apple reportedly to replace broken iPhone 5 displays in-store

By Allyson Kazmucha, Thursday, Sep 20, 2012 a 4:26 pm

iMore has learned from sources within Apple retail that broken iPhone 5 displays may soon be getting replaced in-store. This would be a change from Apple's current iPhone 4S and iPhone 4 practice, which consisted of swapping the entire iPhone out for a new or refurbished one. Sources within Apple retail have told us that equipment used to remove the screens has started appearing in their stores.

AppleCare+ for iPad to be priced at $99, $49 deductible for a replacement

By Allyson Kazmucha, Wednesday, Mar 7, 2012 a 1:10 pm

One of our sources has confirmed that AppleCare+ will be offered on iPads starting today for $99. It will cover accidental damage up to 2 replacement incidents with the same $49 deductible.

Apple now offering AppleCare+ for iPhone, now includes accidental damage

By chrisoldroyd, Tuesday, Oct 4, 2011 a 4:48 pm

Apple is now offering a new service called AppleCare+. AppleCare+ is only available for the iPhone and adds accidental damage to the usual AppleCare.

AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.

As well as this additional feature of accidental damage, AppleCare+ still offers all the previous features of AppleCare; such as two year repair coverage and technical support from the original purchase date. To qualify for AppleCare+ it must be taken out at the same time as you buy your new iPhone and costs $99.

iPads in China come standard with 2-year AppleCare protection plan

By Leanna Lofte, Thursday, Nov 18, 2010 a 7:19 am

The two-year AppleCare protection plan now comes standard on iPads purchased in China. In all other countries, the iPad comes with a one-year warranty for repairs and 90 days of telephone support. AppleCare extends this warranty and support to two years and can be purchased for an additional $0.99. Why is China so special?

The Chinese government has classified the iPad as a laptop computer, and in China, it is required by law that a two-year warranty be included with the purchase of any computer. This is extremely interesting because there have been many debates on whether the iPad is "good enough" to replace a computer or laptop. China says "yes!"

How to get Apple to do a non-warranty repair [Tip]

By admin#IM, Wednesday, Sep 29, 2010 a 10:37 am

What's the best way to get Apple to do a non-warranty repair on your bricked or broken iPhone or iPad? Simple: tell the truth.

I have seen all kinds of schemes cooked up by people who have done something ill-advised to their devices. They have a strategy. They know how to fool the liquid sensors. They have a story for the dent they couldn't pound out. They play innocent when their product is mysteriously bricked. They have a plan for every contingency.

When all else fails, they make noise, complain to the manager, write angry letters to SJ and the media. Finally, they post on internet forums and try to win in the court of public opinion. Well, I'm here to tell you, there is a better way.

Apple Seeking More Info From iPhone 3.1 Users Reporting Poor Battery Life

By Rene Ritchie, Sunday, Sep 20, 2009 a 8:13 am

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An undisclosed number of users who have posted on Apple's discussion boards about poor battery life following the iPhone 3.1 software update are being contacted by AppleCare helpdesk with a hefty list of 11 follow-up questions. These questions focus primarily on the usual battery culprits, email (especially push), WiFi and Bluetooth, and App Store apps. Number 10, asking "When you notice a power drop, does it seem to be a legitimate power drop, or rather an issue with the battery icon indicator?", is certainly interesting.

From the Forums: iPhone 3.0 OS Features Left Out?, iPhone Re-Design, AppleCare, Give Away: XBMC Streamer

By Jeremy, Monday, Apr 6, 2009 a 12:24 pm

The past 2 weeks have been pretty exciting in terms of iPhone news/rumors and to be honest, even I have neglected our forums. So today it's time I get back to my roots. Lets begin!

The first thread today has to do with the iPhone 3.0 OS. Apple has given us all the features that most of us have asked for but what features did they leave out that you would have loved to see included?

Today on the Forums: Stronger 3G Service? AppleCare, Ringtones, Win an Element Custom Case

By Jeremy, Wednesday, Jan 7, 2009 a 12:00 pm

Well the holidays are over and the forum activity is stronger than ever, so why not let all of our readers know what the hot threads at the moment are...

Chris all of a sudden has a better 3G signal on his iPhone 3G... how about you? Seems as if AT&T is quietly beefing up their network... even with a couple outages as of late.