What you need to know
- Apple has been fined by the Brazilian state of São Paulo.
- That's because of Apple's decision to remove the charger from its iPhone box.
- It was also fined for allegedly misleading customers, maintaining unfair contracts, and not repairing products under warranty.
Apple has been fined by the Brazilian state of São Paulo over its decision to remove the charger from the box of the iPhone 12 and previous models, as well as claims it has misled users and failed to honor repair contracts.
Procon-SP executive director Fernando Capez reportedly stated that Apple "needs to understand that in BRazil there are solid consumer protection laws and institutions. It needs to respect these laws and these institutions."
As the report notes, Apple was asked to explain why it had decided to remove the charger from the box of the iPhone in October, but appears not to have been satisfied with the response that it was part of Apple's "commitment to the environment". Samsung followed suit with its Galaxy S21 line, but offered pre-order customers a free charger to keep authorities happy.
The fine levied by Procon-SP also pertains to other charges, including claims Apple mislead consumers by advertising the iPhone as "water-resistant" even though consumers claim to have had problems with their devices that were in contact with water only to be told they were not entitled to a repair. It also noted complaints about "problems with iPhones after system updates", and an issue where Apple was accused of "disrespecting Brazilian law" by refusing to repair products purchased abroad within thirty days. Procon-SP also said Apple imposed "unfair terms" in contracts on customers:
Apple can appeal the ruling, and the matter could be taken to court if no resolution can be agreed upon.
Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple.
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