What you need to know
- Adobe Creative Cloud is down right now.
- Users are reporting problems logging in to the service.
- Adobe has confirmed the issue and says it is working on a fix.
Adobe says that it's Adobe Creative Cloud outage has now been solved. In a tweet at 11:50 am ET it stated: "We're back up and running! Thanks so much for your patience while we worked to get things resolved."
Adobe has confirmed its Creative Cloud service is experiencing a 'major' outage at this time, affecting numerous Adobe products across the globe.
User reports indicate Adobe Creative Cloud is having problems since 10:32 AM EDT. https://t.co/Ph9BZc8HCv RT if you're also having problems #AdobeCreativeClouddownUser reports indicate Adobe Creative Cloud is having problems since 10:32 AM EDT. https://t.co/Ph9BZc8HCv RT if you're also having problems #AdobeCreativeClouddown— Downdetector (@downdetector) October 8, 2020October 8, 2020
Users trying to sign in are met with the following error message:
As of 10:30 am ET, Adobe Care said the following:
Hi there, we’re so sorry for the trouble. Our teams are investigating the issue and working to get this resolved ASAP. For real-time updates, check https://t.co/cjTcFgxW2U Thanks! ^SJHi there, we’re so sorry for the trouble. Our teams are investigating the issue and working to get this resolved ASAP. For real-time updates, check https://t.co/cjTcFgxW2U Thanks! ^SJ— Adobe Care (@AdobeCare) October 8, 2020October 8, 2020
Adobe has confirmed the issue on its status.adobe website. It says there is a 'Major issue' with Creative Cloud, Adobe Services, Experience Cloud, and the Adobe Experience Platform, impacting a wide number of products. The Creative Cloud/Adobe Services outage pertains to the Americas, according to the website, whilst the Experience Cloud/Adobe Experienced Platform outage appears much more widespread.
Adobe hasn't given an update on how long this might take, but we'll keep you updated with any developments.
In a bizarre twist of irony, users are unable to login to Adobe's status website in order to subscribe to updates regarding the outage, because of the outage.
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Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9