Mac users and Apple Store currently experiencing sluggish performance

macOS Big Sur
macOS Big Sur (Image credit: Bryan M. Wolfe / iMore)

What you need to know

  • Mac users are experiencing sluggish performance with apps right now.
  • The Apple Store website is also having performance issues.
  • macOS Big Sur installs seems at the center of the problem.

Update, November 12 (4:50 pm ET): Apple Card, Apple Pay, and Apple Maps are also experiencing outages

A number of Mac users are reporting incredibly sluggish performance when trying to use their Mac right now. Creator Sara Dietschy posted a video to Twitter showing Chrome basically freeze when trying to open the app.

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Panic, a developer behind both Mac and iOS apps, believes that the current wave of users hitting Apple's servers because of macOS Big Sur releasing today is causing the issue. It appears that Gatekeeper is struggling to check an app's validity.

"Looks like, when apps are launched, Gatekeeper is unable to check their validity over the internet, due to overwhelmed Apple servers. So, uh, let's all hang in there! You got this, Apple devops!"

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It appears that the wave of users hitting Apple's servers is impacting more than just apps on the Mac. The Apple Store website is also experiencing performance issues according to Down Detector.

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Apple has not provided any communication about the problem so, for right now, it appears that everything will be fixed as the wave of macOS Big Sur installations starts to decrease.

If you'd like to track when the issues may resolve, you can keep up with Apple directly by checking its System Status page.

Update, November 12 (4:50 pm ET) — Apple Card, Apple Pay, and Apple Maps are also experiencing outages

Apple Terminal has posted to Twitter showing that Apple Card, Apple Pay, and Apple Maps are also experiencing outages.

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It is unclear when service will be restored.

Joe Wituschek

Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.