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AT&T outage in North Carolina, Georgia, Tennessee

By , Wednesday, Jul 21, 2010 at 2:05 pm
204

AT&T appears to be down in at least parts of North Carolina, Georgia, and Tennessee right now, but luckily TiPb readers still have land lines to light up our alert lines. We're not sure whether it's voice, data, or both as we're getting lots of different reports. If you're having a problem with your iPhone on AT&T, let us know where you are, what kind of service outages you're experiencing, and if you've heard anything from AT&T.

[Thanks Roger and everyone who sent this in!]

Rene Ritchie

Editor-in-Chief of iMore, Executive Producer at Mobile Nations, co-host of Iterate and ZEN and TECH, cook, grappler, photon wrangler.

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  1. Bucketofried says:

    Not seeing any problems in Atlanta.

  2. Roger says:

    http://www.wral.com/news/news_briefs/story/8006422/

    At least one news agency picking it up. Affected states noted so far are NC, TN and parts of GA. Though lots in GA reporting theirs is getting better. The outages range from no service to only outgoing calls to only emergency calls.

  3. Spencer says:

    Greensboro, NC and I have no problems.

  4. Having huge problems in NC. Phone just says No Service no matter where I go.

  5. Ethan says:

    All Cool In Nashville.

  6. 68Stang says:

    In Memphis. No problems.

  7. Wes says:

    I am in Chattanooga, TN no problems here.

  8. nate says:

    doing pretty solid here south of nashville

  9. JV says:

    I'm in Charlottesville, VA but have an NC 910 number. Receiving texts but no calls.

  10. jtPDX says:

    Pay your bill.

  11. villa says:

    ft bragg my phone just sez no service and i went to the at&t store the lady saild service is out all over nc

  12. ShAdOwZ24 says:

    Outage is NC since 730am, on personal + business cell, both voice and data.

  13. Cdeeron says:

    I don't gave any outage notifications yet from ATT....

  14. linda says:

    No service here in Goldsboro,Nc.

  15. Lauren says:

    in Wilmington, N.C. UNCW sent a mass email about three hours ago saying that AT&T had confirmed a huge service outage with no estimates as to when it will be restored. My iPhone4 hasn't had service since about 7:00am, no calls, no texts, though Wi-Fi internet seems to be working. My brother has an LG Shine and can make calls, but no idea if he can receive them.

    On a personal note, I'm sure AT&T is doing everything they can to fix the problem, and I wouldn't harrass their customer service reps about it - but we pay a lot of money for these cell phones, it would be nice if they would function reliably.

  16. Rkm says:

    Fayetteville, NC - Major problems. No calls or texts getting through with an occasional (rarely and VERY short term) exceptions. Can't get through on landline to AT&T cell customer in West Virginia.

  17. DeathGrip says:

    Just don't hold it that way.

    Steve

    Sent from my iPod Touch 4.

  18. Chantal says:

    In NC..fayetteville....still emergency calls only

  19. TJ Draper says:

    No problems in Franklin, TN

  20. Elizabeth says:

    No service in wilmington NC since this morning.

  21. Erik Timmons says:

    I've had my phone tell me 2x's today that there is "no sim Card". I'm in Portland, OR.

  22. iTroldahl says:

    I'm in Greenville NC both voice and data are non existent on the iPhone. My girlfriend has a feature phone and has voice and text. I just called my boss who has an iPhone, he has full service.... So who knows what's going on!

  23. Chris says:

    All's well with AT&T in ATL...

  24. Chantal says:

    Not just iphones..have samsumg

  25. Chantal says:

    lol..samsung go phone..out as well.

  26. apolicerecruit says:

    Ditto here in the Gulf Shores AL area. One bar of service and no data!

  27. I live in the Knoxville area and my service is fine! Thankfully. :)

  28. bgalbreath says:

    Absolutely no service in Laurinburg, NC.

  29. ibegary says:

    No problems in Louisville, KY

  30. bender says:

    All fine in Norcross GA

  31. Stephen says:

    Problems in St. Louis, MO twice today. I've had the iPhone 4 since July 2 with no problems until today. My phone went into "Searching..." mode instead of 3G, and even once showed E (for Edge service). Happened at 11:40am CT and again at 12:45pm CT. Perhaps it was intermittent or consistent, but those are the times that I could not make a call, got cut from a call, or could not send a txt msg.

  32. troy says:

    All's well in Northeast TN.

  33. ohiio says:

    iPhone has said NO SERVICE and Searching all day since about 9:00am this morning in a part of North East Ohio.

  34. Omgabunny says:

    Things seem in for my wireless service here in Savannah GA

  35. JR says:

    Solid service in Nashville and M'boro all day.

  36. John says:

    No service at all in Spring Lake, NC or on Ft Bragg

  37. jtPDX says:

    @Erik what up guy? I'm in pdx too. 3G/3GS? Make sure ur sim cartridge is pushed all the way in. Should make the message go away. Drop it recently?

  38. John says:

    Just came online in Ft Bragg

  39. richard Johnson says:

    no service in Eastern, NC

  40. The_Reptile says:

    Raleigh checking in. Sorry to inform Verizon lovers and AT&T haters that we're live and well with many (algorithmically skewed) bars.

  41. snulab71 says:

    No problems in N. Fulton (Georgia) in 30022

  42. Nellybelly333 says:

    The tower that provides service in my town (VT) has been down for almost a week.

  43. Ashley says:

    No service in Holly Ridge, NC... since early AM... went out in the middle of a phone call... Hubby at Camp Lejeune has service... really weird...

  44. Rudy says:

    Out in New Bern, NC since about 7:30AM today. No voice/text/data. Phone shows "No Service"!!!!!!

  45. Wayne says:

    I saw this in that movie The Crazies. Watched it last and now it's happening!!

  46. Steve says:

    Ok in Graham, NC - more bars than b4 - yipee!

  47. Lorena says:

    I had the same problem yesterday in south Florida. I know there were many users like me in the area.

  48. Kevin says:

    No problems in Nashville

  49. Trent Morgan says:

    Have service here in Durham, NC. We did lose our Time Warner cable though

  50. Keith says:

    No problems in Snellville, GA. Which is about 20 minutes outside Atlanta.

  51. Ron says:

    No problems in Charlotte, NC.

    On the other hand, my power (and AC!) is out.

  52. dustinae says:

    I am in asheville nc and we are fine. signal has been kind of week since i updated the new antannae software.

  53. Warlord says:

    No problem here in CA. harharhar

  54. Christoph says:

    In Atlanta, GA. No problems here either.

  55. Jo2reco says:

    3g went out in ATL from about 845 til 945. But it was weird. First my voice and data went out. So I turned 3g off put phone in airplane mode and then took it out and edge lit up and voice and data was restored. But, as soon as I turned 3g on I lost voice and data again. I repeated this a few times with same results. It's wasn't til 945 that 3g started working again. iPhone 3gs 3.1.3

  56. Christoph says:

    @Jo2reco: Where in ATL? No problems all day. Midtown here.

  57. ThomasB says:

    Yup Fayetteville NC here woke up to no service and sporatic text and vm showing up went to att and it was a mad house, had sign on door said " at this moment their is a network outage" customer service rep was feilding customer complaints with no answers to why or when will be back up! But it looks like now service is back up! crossing fingers oh and it was data and voice!

  58. Cori says:

    In Bath, Eastern NC. Data service fine. No voice since early AM and nothing from AT&T.

  59. Jo2reco says:

    It's was this morning I was coming down 85 from lilburn but it only lasted about an hour. I just stopped trying until I got to kennesaw

  60. Anthony says:

    Im in kendall sw of Miami, and the network was down yesterday morning...... Is att working on its towers???

  61. Ed says:

    No cell phone service in Wilmington since 9 this morning and still out at 3pm.

  62. Carter says:

    I'm in Atlanta and I'm still getting voice coverage. I have cellular data and 3G off though as I'm using WiFi.

  63. Brb says:

    Sandhills NC here no service since 6:00 am. Att sucks!!!!

  64. Matt says:

    Eastern NC, hour east of Raleigh. No service in Entire area from Raleigh to outer banks, south to wilmington, north to VA line. major outage, at&t canned response is rolling outages. It started at 8am EST, no voice/no data

  65. Dave says:

    In Durham, NC. Just made a voice call with my iPhone, no problem.

  66. Larry says:

    No problems in Salisbury NC (outside of Charlotte). Matter of fact I just got off the phone 15 min ago.

  67. Jojo says:

    I my service goes out a few times a day here in LA and when I called AT&T they told me that there were updating their cell towers, it's funny how this has been going on for about 2 months... Any1 has the same prob out here in LA?

  68. The67beast says:

    If you were affected by this. Call ATT and complain. Last time I lost 3G for 20 minutes they actually credited my entire calling plan for the month. Still had to pay data and SMS. But hey. It's worth it.

  69. Rebecca says:

    3:35PM here in Fayetteville, NC and still no service!

  70. Dave says:

    No service in Rocky Mount, NC since 7:30 this AM. Still deader than a doornail at 3:36 PM. Maybe ATT is making Rocky Mount 3G, and hell is freezing over at the same time.

  71. Linda says:

    Havelock NC....I have had no service all day....very frustrating especially when you do not have a landline for back up!!! Finally got to the local ATT retail store and found out why from the note posted on the front door...they better give me some credit for this outage!

  72. Cori says:

    Still no service in Hampstead, though I've heard rumors that some people in Wilmington are getting service back

  73. Christel says:

    My AT&T cell phone service in Pinehurst NC has been out since 8am this morning ;-( I'm not sure about the status of AT&T's data network service locally, as my iPhone connects to the internet via my home wireless network.

  74. Brandi says:

    Wilson/Elm City area, no service from 8am this morning. I finally have (3:42pm) AT&T with the E but no signal bars. Still can not call or text!

  75. Lynne says:

    Service pops in and out around fort Bragg but doesn't hold a signal for more than 10 seconds

  76. Christel says:

    BTW, does anyone here know how to find out when AT&T will have 3G service in Pinehurst NC? Or is that just a pipedream?

  77. Lola says:

    Still no service--makes it inconvenient when people do not use a land phone--Have sevice problems when I go to Charleston SC area.

  78. Jaye says:

    In Wilmington, NC. Have not received a call all day though I can make them. Phone mostly displays strong signal and call quality is decent aside from an occasional high pitched sound/sporadic static on the line. As far as I know txt is working just no calls coming in.

  79. Bmann says:

    Phoenix, AZ is all good :-)

  80. Millie says:

    I am in Wilmington, NC and have full Service but my family is in Magnolia, NC about 56 miles away and they have no service. Att gave us a small credit but this has gone on all day I am going to try and get some more credit. This is ridiculously my family has no land line.

  81. Mikey says:

    My service just came back on in Fayetteville, NC. Full signal on my BlackBerry. Finally!!!

  82. Mikey says:

    And it went back out two minutes later....the saga continues!

  83. Kevin Underwood says:

    No service in the Morehead City area but I have a micro cell tower I use at my house with my iPhone and everything works fine. Still no service outside of my tower area.

  84. Brian says:

    New Bern, NC here, no voice or data since about 8 this morning, and it is now 4 and I'm still SOL.

  85. Brb says:

    Service finally back up @ 3:30

  86. Roger says:

    It appears to be something to do with edge or 2g. If you disable 3G or have a phone without 3G the consensus of people around here is no service at all. If you have 3g enabled you have signal and can make calls but cant receive them. In areas where yer sitting on low signal and it jumps from 3g to edge back and forth people are seeing no service, service bounce back and forth. Looks like the emergency only messages come from when the 3g circuits fill up and it fails to drop back to edge to complete a call. Again this is only an observation.

  87. David Levine says:

    I'm in Raleigh, NC. My land line was down this morning, but came up before noon. I never had issues with my iPhone.

  88. Just spoke with AT&T. They said the towers in those states were stolen by pikeys and anticipate the outage for 4 more weeks.

    AT&T CUSTOMER SERVICE SAID 4 MORE WEEKS OF OUTAGE.

  89. Elena says:

    In Wilmington, 2.5 miles from Wrightsville beach, ATT cell phone out all day; land line went out yesterday. ATT says land line won't be fixed until tomorrow.

  90. carolee says:

    lost service between phone calls. received a call at 7:28 am edt. couldn't dial at 7:38 am edt. still no service (4:13 pm edt).

  91. Trrey says:

    Nothing here in Greenville, NC. Why won't they release a statement or something????

  92. Allison Cain says:

    In New Bern, NC. Haven't had any service since this a.m. Haven't heard from AT&T at all and can't find any news on CNN or Fox News. Mercy ME!!!!

  93. Trey says:

    I think my service has been out since I got up around 7am. I looked at my phone and it looked funny, I didn't think much of it until I tried to make a call and BAM no service.

  94. J says:

    My service has been out since I woke up at 7am here in New Bern and it's still out (4:20pm). The only town that has service is the small town of havelock which oddly enough is the only town along 70 that has 3g :( My cell is my only phone line I have, if my service isn't up by night fall thursday I'll be with Verizon by friday...

  95. carolee says:

    now, now, genteel folk. at&t has a very good track record with me. verizon & us cell doesn't work downeast (nc) where i live. they'll keep my business. makes me appreciate them more.

  96. carolee says:

    back up @ 4:25 pm edt. now it won't stop ringing! LOL!

  97. Lando says:

    3G enabled but no 3G. Alternates between zero bars on Edge and Searching. At least the NO SERVICE line has quit popping!

  98. hlr says:

    I'm in Southern Pines/Pinehurst - no wireless service whatsoever - ALL DAY!

  99. Claude McGirt says:

    In Pinehurst, NC have had no service since early this morning. Went by AT&T office at 3:30 PM. They have no information as to what the problem is or when service will be restored. Just another reason for Apple to add other service providers.

  100. Charlie says:

    Still No service in the Pinehurst area at 4:30PM, and no word from AT&T. It did work in Raleigh when I was in a 3G area.

    AT&T is horrible here all the time , but ususally you can go to a spot where there is coverage - not today!!(we are not part of the 97% AT&T commertcials brag about.)

    AT&T is the worst! Can't wait until my contract is up.

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