Verizon says they'll honor upgrades with unlimited data that resulted from system glitch

Verizon says they'll honor unlimited upgrades due to system glitch

Looks like anyone who was able to keep their unlimited data from Verizon during a recent upgrade won't have it taken away now that the loophole has been closed. Here's the statement, via Android Central:

Over the past weekend, there was a software issue involving some orders for customers seeking to upgrade their devices. A number of customers who were upgrading devices were able to maintain an unlimited monthly data feature while paying a subsidized price.

Verizon Wireless will honor those orders that were approved this past weekend, allowing those customers to retain their unlimited plans for the duration of their contract and receive their new device.

Verizon Wireless corrected this software issue today (9/30). The company no longer offers unlimited data plans and customers who want to retain existing unlimited data plans, must pay full retail price for a replacement phone.

So not a pardon, but a stay of execution. They'll likely get that unlimited data plan from anyone who's still holding on to it, it just won't be this day. If you managed to keep yours, let us know!

Have something to say about this story? Leave a comment! Need help with something else? Ask in our forums!

Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

More Posts



← Previously

One dock to rule them all: Everdock

Next up →

Toronto Blue Jays assistant GM leaves baseball... for Apple

Reader comments

Verizon says they'll honor upgrades with unlimited data that resulted from system glitch


Ah, unlimited data how I miss thee. Never managed to snag it on Verizon, though I was well accustomed to it on T-Mobile.

Sent from the iMore App

Upgraded to 5S and think you're still on an unlimited plan? Check that first bill!

Sent from the iMore App

Wow, unbelievable... And people wonder why I'm still with AT&T. Got my 5S and still have my unlimited data.

I think they pretty much had to honor it for those that managed to work the system as taking it away would have resulted in customers being able to get out of contracts ETF-free after a protracted, costly class-action lawsuit... and they're getting all this publicity for doing the right thing...

Then Verizon should give me back my unlimited plan before they made me switch to a capped plan... Been with them many years... not right...

Exactly what I expected. They can't expect customers to abide by a contract they supply if they were to not abide by the contract that they formulated, be it automatically online!

We knows that Verizon will be far more in control of the situation next time round and the only way to avoid it will be to pay full price. Furthermore I would anticipate them doing the 'AT&T' throttling to make the unlimited plan less desirable. They, just like AT&T, have that wording in their contract concerning fair usage and as long as they don't cut the speed to "no data" they will not breach the contract because they only offer unlimited data and not unlimited data with a guaranteed speed.

I thought I would miss the unlimited but to be honest, you don't miss unlimited data if you never used enough because you spent most of your time in a virtual dead spot where 3G on verizon was barely viable and LTE is only just usable though 1/4 mile up the road the service works fine. I really don't use much more now than I did before.

I have been able to maintain my unlimited data plan ever since I got my Verizon plan back in 2008. Verizon keeps calling periodically to try and get me to switch my text plan just so they kick me off of my unlimited data plan, but I know better than to change anything. I am going to ride this thing out for as long as I can. That is the reason I have yet to upgrade from my Iphone 4S to the new model. I do wish that I would have gotten in before the loophole was fixed.

I've been a Verizon Wireless customer now for over 10 years, and still have my unlimited data plan....even with my new iPhone 5S. I even had it when I got my iPhone 5 last year....just after Verizon made the announcement of ditching their unlimited data plan....all thanks to a Verizon Wireless employee. The only way you can do this, if you have mulitple lines on your account. Basically, you upgrade the phone on one of the other lines and when you get the phone shipped to you, activate it. Then, take the new phone and the old phone for that line into a Verizon Wireless store, and tell them you want to transfer the new device to the number with the unlimited data plan and reactivate the old device on the other number. It may sound like a lot of work and aggravation, but if you want to hang onto your unlimited data plan, this seems to be the only way!