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Apple launches 'no sound issues' service program for the iPhone 12 and iPhone 12 Pro

iPhone 12 Pro
iPhone 12 Pro (Image credit: Daniel Bader / Android Central)

What you need to know

  • Apple has launched a new service program for the iPhone 12 and iPhone 12 Pro.
  • The program covers the phone for an issue that can affect sound when making a phone call.
  • Customers can get the repair done free of charge.

Today, Apple has launched a new service program that covers iPhone 12 and iPhone 12 Pro users who experience issues with the sound when they make or receive calls. The company says that the issue is limited to the iPhone 12 and iPhone 12 Pro, so the iPhone 12 mini and iPhone 12 Pro Max is not part of this program.

Of course, if your phone is eligible for the program, Apple will make the repair free of charge.

Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module. Affected devices were manufactured between October 2020 and April 2021.If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.

If you are experiencing the issue, you can get it fixed directly through Apple or one of the company's third-party service providers. Below are all of your options (as provided by Apple):

While some iPhone 12's are about to go to the repair shop, Apple is preparing to announce the next generation of the iPhone. According to multiple reports, Apple is set to host a virtual event on September 14 where it will announce the iPhone 13. Additional announcements are also possible, including the 3rd generation AirPods, 9th generation iPad, and Apple Watch Series 7.

Preorders for the iPhone 13 are expected to go live on September 17 with a release date of September 24.

Joe Wituschek
Joe Wituschek

Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.