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Apple offers free replacement program for defective iPhone 5 batteries

Apple is now offering a free replacement battery program for select iPhone 5 models that may come with a defective battery. Those units either experience shortened battery life or require more frequent charging, according to Apple. If you think your phone is affected, you should visit the Apple support page in the source link to check your serial number and see if it qualifies for free battery replacement.

According to Apple, only a small percentage of units sold were affected and those models were sold between September 2012 and January 2013. The replacement program begins immediately in the U.S. and China and will commence on August 29, 2014 in other regions.

Customers are advised to backup their phones before entering the repair process, turn off the Find my iPhone feature, and then erase all data.

Repairs can be done at an authorized Apple service provider, Apple retail locations, or through Apple tech support.

If you're more of the DIY type, be sure to check out our guide to replace your own iPhone battery.

Previous to this repair, Apple had also issued a sleep/wake button replacement program for iPhone 5 models.

Source: Apple{.nofollow}

14 Comments
  • Yes Yes... oh thank god this is not an isolated issue. My wifey's iP5 has been having the same issue for past few months. It would just suddenly drop from 68% or 50% to zero and the phone will display the sign to charge the phone. We have been flabbergasted with this problem and being apple users ( both of us ) and a fan of Apple products we just could not figure out what was the problem. What i want to highlight is that my dad'd 4S also has been acting in similar fashion; though not as frequently as iP5 and I have not seen a statement from Apple yet reg 4S phones. Sent from the iMore App
  • I just took mine to Peachmac, an authorized dealer. They said that even though I qualify regarding serial number that there are "additional tests" as well and that mine is not eligible because it failed the additional tests. My battery will literally drop from 35% to zero all the time. Once I thought it was ok at 40%, but no, it still does it. Frustrating!
    I think I will call Apple.
  • Well, that is great, am I going to get my $80 that I spent 4 months ago on my wife's phone for that very thing?
  • I had a problem with my iPhone 5 battery and Apple was very good about replacing the phone! Sent from the iMore App
  • Oh my God I am so happy!!! My battery has royally sucked for the last several months as I am constantly having to plug it into the charge, while at school, in my car and at home. I did not even bother taking it into Apple because it is 2 years old and just figured I would tough it out until the 6 came out. I will get this done this weekend but it sure would have been nice for Apple to figure this out well before 3 weeks before the next version comes out!
  • Too late. I just had my power button and battery replaced only last week. Went to a third party as they did it super cheap for me and did it inside 2 hours. If I'd taken it to apple it would have cost me threefold and probably would have had to wait a month to get my phone back. Sent from the iMore App
  • I have noticed a drop too. How do I find out if mine is one of the ones covered?
  • Found the link on Apple's support area. Surprised I missed it the first time.
  • Apple is going to turn me into a fan boy - lol. My battery was shot and I had to keep it plugged in all the time. There were times when my phone died with 35% battery life left. Honestly, I applaud apple for standing behind there product by providing great customer service. My phone is well out of warranty but when I saw that they were replacing the batteries in the 5 I rushed over to the apple store with 1 hour left before closing. They ran the diagnostics and replaced my battery at no cost to me. Like others I was waiting to see how the 6 looked (but wasn't sure if I would stay with apple) and I wasn't planning on spending the 79 dollars to replace the battery. So will I buy another apple product? 100% guaranteed after this experience. I will also share this experience with others. I don't know of to many companies who would even consider this option on a 2 year old device. Sent from the iMore App
  • I went about 18 months with this aggravating problem and finally paid $50 to have the battery replaced. Completely changed my attitude about the phone. I am still miffed that Apple didn't admit earlier to the problem. Why does admitting it weeks before the 6 comes out make them so great. They have good products but they have always had trouble admitting the products aren't perfect. Sent from the iMore App
  • How many of you have gotten it replaced already? And did anyone get a swap Instead of just a battery replacement? Sent from the iMore App
  • Thanks Apple 2 years late! Sent from the iMore App
  • I made a genius bar appointment at the Reston, VA store, told them the reason and when I arrived at the appointment they had no batteries and no explanation except that they had more requests than expected. Must not be a small number of phones affected.
  • I made a reservation for today in Anchorage, Alaska store. They ran diagnostics and qualified the bad battery. An hour later, they determined it was more than a bad battery. With no other additional batteries to test, they gave me a replacement phone!