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Fixer of iPhones, teller of tales

He has seen it all, from disgusting AirPods to bugs inside Apple devices. There's not much that phases the Genius. After working in Apple Retail at the Genius Bar for years, he is ready to tell the tales of some of the whackiest, most wonderful, and straight-up weird customer interactions to grace the hallowed turf.

With a knowledge of all things Apple, join the Genius as he embarks on a journey to collate the best stories from the world of Apple Retail — you won't believe your ears.

If you've got a hilarious or crazy anecdote you want the world to know about, reach out to the Genius via @TalesGeniusBar on X and share your story — he's sure to turn it into a tale for the ages.

This is the world of Apple retail like you've never seen or heard it before. Welcome to Tales from the Genius Bar.

Latest articles by The Genius

How to fix iPhone Face ID passcode prompts, HEIF on Android, and more: Your Genius Bar problems, solved!

By The Genius published 26 April 24

Are you having tech issues? iMore's ex-Apple Genius has you covered. This week's #AskTheGenius covers Face ID problems, HEIF on Android, and JPEG file sizes.

Apple

A hard day at the Genius Bar — how I stumbled on a secret stash of iPhone photos that made me want to cry

By The Genius published 28 March 24

The world of Apple Retail revealed through the eyes of ex-employees with wonderful and weird tales to tell. This week's topic: d*ck pics.

Apple

Tales From the Genius Bar

By The Genius published 27 February 24

Apple

Tales from the Genius Bar mannequin on toilet

Meet the AirPods from Hell: Tales from the Genius Bar, Chapter Three

By The Genius published 16 February 24

The world of Apple Retail revealed through the eyes of ex-employees with wonderful and weird tales to tell.

Apple

Tales from the Genius Bar — Chapter Two: How the Genius stole Christmas

By The Genius published 22 December 23

The world of Apple Retail revealed through the eyes of ex-employees with wonderful and weird tales to tell.

Apple

Tales from the Genius Bar — Chapter One: Innocence

By The Genius published 8 December 23

The world of Apple Retail revealed through the eyes of ex-employees with wonderful and weird tales to tell.

Apple