My iPhone 4 has a hairline scratch - from normal use

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try using sandpaper or the rough edge of a saw, worked a treat por moi

Mine got thrown across the room and now the back is all scratched up and it's so annoying and then I put it on a table face down bc I have a protector on te front but not the back and it scatched the screen protector up really bad bc it was an outside table but it's ok bc it's just a screen protector and u can always buy a new one; but the best screen protector that ur finger slides over the best is the one from att...

try cleaning it with micro fiber and than peel a banana and rub the skin on the scrach

i know how it feels really. i put my screen protector too. i usually hate protectors but now i have to put it on... and just remove from my mind that my iphone 4 got scratched because i dropped it.

razor ears

To you guys belittling these posts:
1) when you spend $1000 (Aussie) dollars on a smartphone you expect quality and when Apple make a point of going on about the durability of the screen, you expect just that - durability.
2) why did you post in this forum? The posters here are either verifying the problem, looking for a solution, or offering one. Their posts are therefore not a waste of their time - what about yours?
3) what about just good manners? The anonymity of the internet doesn't excuse you for being an a$$hole. Get back in your caves.

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I'm really upset because I just opened the box of my iphone today and it has a scratch on the inside of the screen. How could it have gotten scratched when I didn't even use it? I didn't even get the chance to baby it :( I asked an apple rep if this was covered by my warranty and sadly it is not. I'm just afraid because in my experience, scratches get deeper with daily use and temperature changes. I'm super sad because it runs through the entire screen diagonally so it's kinda mega noticeable.

I have an iPod touch4 gen there's like a thousand scratches on the back and it wont go away

Most phone scratches are as a result of putting it in your ?Pocket, You might think it's clean but small pieces of sand and dust remain so if you want a perfect phone don't slip it in unprotected. I've had my Iphone 4 for 3 months without a front screen protector and I never put a phone in my pocket without slipping it into a pocket pouch.

I got a lot of scratches on the back of the iPhone, centered around that shiny Apple logo in about 4 days. I took it back to the Apple store where someone asked if they could help me. I told them I'd managed to scratch their gorilla glass phone, and since it was within the first 30 days (after the antenna thing), he just put it down as a return, credited to a gift card and used that gift card to "buy" me a new one. I didnt' have to see a genius or anything, and he insisted that it WAS scratchproof and that the phone must have been a dud. Anyway, another week and lo and behold, a multitude of scratches on the screen. Not impressed. Takes it back to the Apple store where they look at me as if I have 2 heads when I say I scratched it, and replaced it again with no fuss whatsoever. I also brought a screen protector (matte = awesome) and a Speck fitted case (very nice case, liable to fray and snap) which together have kept my iPhone in mint condition, at least until the Speck case broke. I have abt 4 tiny scratches on the back from goign bareback for about 3 days.

Yup. Same here. Bought the phone 3 days ago and there is now a significant hairline scratch across the apple on the back. Only a diamond can scratch it? Yea right.

I've had my iphone 4 for less than 2 weeks. dropped it once today while talking to my friend and its got lots of scratches over the front screen! :( utterly depressed as i'm a student and i've thought long and hard before buying the iphone 4

I have had my Iphone 4, for about 3 weeks. Yesterday I noticed a hairline scratch on the front face. I thought that I was being very carful with my phone. This morning I went to radio shack to get a screen protector. It was on for about an hour, as I could not handle how it distorted the display. Maybe I will try a different brand.

I didn't pay $300 for a phone that get scratched so easily. If you don't mind wasting your money Billy Jean, that is fine. I work hard for my money and don't think I should have to live with my phone being all scratched up just because apple makes a crappy product.

This is ECB = Excessive compulsive behavior, see a psychologist for the scratch insetad.

So heres the thing its scratch resistant not scratch "resistance"
Yeah it sucks having an iPhone 4 that scratches but what it means by being scratch resistant is that you can only see the scratches in certain light like sun light. Have you noticed that apples srore lights are always bright and white its so they dont show the scratches. But i understand why people are frustrated. Lieing will get you a new iPhone 99.9 percent of the time. After awhile like a 3GS and a 3G, you just dont care anymore if it gets a scratch. I had a ZAGG invisible shield full body and you guys it really helps. Cases eh on the other hand will not work with the zagg. Most of the cases i have and i have 13 cases dont work with the zagg. ALSO GET A OTTERBOX DEFENDER CASE. THOSE WILL HELP OUT THROUGH A TON OF STUFF.

So heres the thing its scratch resistant not scratch "resistance"
Yeah it sucks having an iPhone 4 that scratches but what it means by being scratch resistant is that you can only see the scratches in certain light like sun light. Have you noticed that apples srore lights are always bright and white its so they dont show the scratches. But i understand why people are frustrated. Lieing will get you a new iPhone 99.9 percent of the time. After awhile like a 3GS and a 3G, you just dont care anymore if it gets a scratch. I had a ZAGG invisible shield full body and you guys it really helps. Cases eh on the other hand will not work with the zagg. Most of the cases i have and i have 13 cases dont work with the zagg.

I've had my iPhone 4 for a few days and I have noticed a few hair line scratches, and to be honest I was pretty guttered. I paid so much for a device that would scratch within 48 hours. Anyways whilst having the iPhone I have experienced some shut downs and a few faults, so I booked a genius bar appointment and it was obvious that there was some problems, so within that ten minute margin I had myself a new phone

I have the iPhone since 1 month and even if i had big care i have 2 scratches: 1 in the display and 1 on the rear glass. I don't know How it got there, very disappointing.

I have had my iPhone for 2 weeks with a bumper case since day 1. I got a scratch on the 2nd day and sice then I can tell that's it's been growing WTF.

I also have scratches on my iPhone 4!!
On the front ánd on the back..
I have it for two weeks now and have been really careful, but still.. the scratches are there.

I recently upgraded from an iPhone 3G S to the iPhone 4. There are already deep, albeit short, scratches on both sides of the phone. I can feel them when I touch the screen, and if I hold the phone at a certain angle, they are definitely noticeable.
I've been treating my phone with extreme care. With the 3G S, I had no scratches, even after dropping the phone several times and so forth. The iPhone 4 seems to scratch very easily and I'm highly disappointed.

PISSSSED!!!
Dropped my phone from about 2 feet twice in the last 2 days and was "gifted" a scratch each time.
Why am I pissed? Because the FIRST thing they point out on the design page is how durable this glass is. Apparently not.
Called Customer Relations and they, somewhat understandably, are only willing to give me a replacement for $99. The scratches certainly aren't worth that much.
But, DO NOT BELIEVE THEIR CLAIMS OF HOW GREAT THIS GLASS IS. It's glass. It WILL scratch. Get a screen cover.

Haven't had my phone for a month and i treat it like a baby. Just found a scratch on the front. Unbelievable! I am going to the apple store tomorrow to demand that they do something. I never even put the phone on the table or anything

Wow... whats the point of having a shatterproof glass that's not scratch resistant??

u lot are so sad, very sad

My iPhone 4 front screen is also scratched, in upper left portion of screen. Only had it for 4 days before noticing scratch. Never dropped it once, kept in my pocket only. What a Apple marketing crock...so much for 'gorilla glass'.

@Hastemal i am in the same boat as you. i want to find a way to replace my screen but the only way i have found so far is either take advantage of Job's return offer (for the whole antenna hoopla) or you can buy a new screen and install it yourself but that seems way to difficult for me

I just noticed 2 significant scratches in my iPhone 4. One of front/back side each. Just from carrying it in my pocket in freshly washed pants. That sucks! I can't feel anything sharp there. Cant explain how this could have happened. Never had such problems with 2g/3G iPhones.
Very disappointing.
Can the glass covers be replaced? I normally see no problems with having usage marks on a product. But the fact that Steve Jobs especially emphasized on the robustness of the new material leaves me in deep disappointment. Clearly, the design perfectionism of iphone4 makes it harder to oversee them. They shine at you, with a special glare, reminding you, in your face, again and again, that you didn't care... ;-(
but you DID care. And it still happened. And apple doesn't care at all.

is there any way to fix it??

i have the same on my iPhone 4 =( its at the top right of the screen and driving me crazy =(

I got my iPhone 4 in the mail on launch day. I only carried it in my pocket or placed it carefully on a desk for charging. A few days ago, I finally got my bumper in the mail and I noticed a really significant scratch on the back. The unit is less than 30 days old. How is this possible? I booked an appointment at the genius bar at my local Apple store and waited to speak to the genius. I told him my story and he listened politely and then explained that this was a cosmetic issue and not covered by Apple's warranty. I pressed on, reminding him of the entire sales presentation about how this is the most scratch resistant glass made to date. He countered with the fact that the glass is strong and is resistant to breaking but could still get scratched. I pointed out that they did not carry screen protectors in the store and the rumor mill said the reason was to protect the image that the screens were so scratch resistant they didn't need them. He replied with the fact that that was merely speculation and they simply haven't started carrying them yet. So I said, ok so since I couldn't get a bumper on launch date, and you didn't carry screen protectors, AND the glass could be scratched, I'm at a disadvantage so you guys should give me a new phone. He asked if I'd like to speak to a manager. The manager and I had basically the same conversation lasting about 15 minutes. It ended with him saying that it is not Apple's policy to replace phones that are scratched. I said that's why I came to you, the person who has the authority to make that descision on a case by case basis. Checkmate. He have it and I got my new phone. As I was walking out of the store, I stopped to chat with a woman who was waiting for her new iPhone to be activated. I told her to buy a screen protector. She said that the salesperson told her that she didn't need one because only a diamond could scratch the glass. This was less than 10 feet from my conversation with the store manager. When I got home, I immediately ordered a BodyGuardz screen protector. Until it arrives, I'm keeping the phone inside a satin glove.

I brought the iphone 4 on the day of released and waited 5 hours in the line to get it, 6 days later after treating it like its sacred i noticed a HUGE line going halfway across the screen, i almost fainted lol. I then said to myself why should i have a phone which cost me 600 pounds and then have to live with a scratch that covers half the screen, so you know what i did? I took it to the apple store after booking an appointment with the care team and told them a lie and said that i've been having MAJOR problems with my 3G signal and that it keeps fading on and off in areas that i usually have 3G and that my 3gs on the same network can even recieve 3g serivce in the same area and that i wasn't satisfied. The guy at the apple store then said to me he'll replace it with a brand new phone. He must of noticed the scratch though but probably thought my issue was genuine as the iphone 4 is still pretty new and has many kinks still, and there and then i got a new iphone 4 without any hassle. I think the fact that i was still within my 30 days right for a refund too if he didn't do something about the "supposed" 3g issue i had, lol. As soon as i left the apple store i went to the market and brought a screen protector which isn't the best but will do for now until apple brings out there official iphone 4 screen protector. 2 days later after getting another iphone 4 i noticed 2 very minor hair line scratches on the back of my iphone 4 where the apple logo is (for some reason on all my previous iphones, this logo is one thing thats easiest to scratch) so i then brought a bumper for the phone which also covers the back and it helps with the signal issue ALOT! So i killed 2 birds with one stone there! lol

Bloody useless - never had a scracth on my 3GS and the Iphone within 2 - 3 days - scracth on the left ..
Stupid O2 provider has refused to replace it.. blaming me for wear and tear :(

Yeah got mine 2 days ago, fine yesterday, woke up this morning and theres a scratch??? No idea where it came from, its only been in my pocket but pretty p1ssed off. Hope something goes wrong with it so I can get a new one :)

I've had a case on mine as soon as I got it home from the Apple Store, and it has NEVER been in my pocket or on any surface without being wrapped in a soft microfiber cloth... and the front has still gotten a scratch. Some scratch-resistant coating...

Six days in and I just noticed a hairline scratch on mine as well. Normal use, never set the phone face down. This is ghey.

Had mine 4 days. i've got two scratches on the front. Lives in my pocket alone...

I've got a scratch on mine as well, and its less than 20 hours old. This is my third iPhone and I carried them all naked in my pocket and never had anything like this. I'm going to take it into Apple tomorrow to see if they'll fix it.
And to those saying everyone should get a protector, I didn't pay £400 for a phone with a stunning display to cover it with a crappy £20 piece of plastic. If you need a protector, there's a design flaw.

So basically the iPhone 4 is not as "scratch-proof" as it has been advertised by Apple?
Hopefully there are protectors for the front and the back glass panel so I wouldn't have to worry about the back cover as I usually do with my iPhone 3G and 3GS...
Apple, hurry up and send the iPhone 4 to Australia! We're waiting for it....

My iPhone 4 has 5 pits in the glass! You can feel them with your finger. You can only see them when the screen is off. I've not dropped the phone or touched it with anything more then my finger. My old 3GS screen is perfect and I've never used any screen cover on it.

I cant believe how silly this all is. I am surfing to find an answer for an iPhone question and found this post. You are freaking over a hairline scratch? I've had more electronics than anyone I know. If you are freaking out over this you must still be a virgin living in your mothers basement. Please don't take offence just cool out!! Its a scratch dude!!You have a great phone and your not fighting in afghanistan where you would be worrying about loosing your hand instead of a hairline scratch on an amazing phone. Please get out and explore the world. Put your game controller down and go on a date date dude with a real girl not a virtual one with a hairline scratch on her face.

good idea to replace it with the reason of the antenna :)... here we go, the wait for iphone 5 begins.

My phone might go back to apple anyway, this antenna thing sucks

i could see it even without the enhanced pic below!
kinda thick strand of hair...

I thought it was supposed to be sum wat scrtch resistnt????? Consider the source-apple!

You should have gotten the Zagg Screen protector the second you bought the phone. Hopefully you can get that fixed.

The new glass is tougher, not harder, than the GS. That means it flexes more without breaking. But with increased toughness comes decreased hardness. The 4's are going to be delicate babies. Take a picture of your new phone and then wrap them up in cases and screen protectors.

I agree Adam. I had my 3GS for a year, no screen protection whatsoever and have 0 scratches. So now I potentially end up with scratches on a more scratch resistant screen?

I'm heading to BB to grab a ZAGG screen after work and probably a cheapy case until iSkin gets their $h!t together.

If it has glass it will break...

That's no hair line scratch, that's a dent!

@Adam same here!!!

Well, the iPhone 4 is not scratch-proof. It's just more scratch-resistant than the iPhone 3GS. This can mean that it might be 1 times more resistant, 2 times, 3 times or just 0.0001 more resistant.
And fact: glass doesn't like grid, or sand. Or any of that stuff.

Hey man i feel for ya but who put there phone down face down gotta say on my normal use i never put my phone face down

I love this site! The playfulness here is just too much fun!
The bright side is now you won't be so nervous about handling your phone- everytime I get the first ding on my phone I become a littless obsessed with babying it and just enjoy using it.
But it still sucks!!! Sorry!

oh and incase has announced they are in the works for an iphone4 case

i too had the invisible shield at my house the day after i got the iphone4. for me it was a bit tricky to get on but i like knowing the front and back are protected. before i had the invisbileSheild i wrapped the phone in a microfiber cloth to ensure it's protection.

I also installed InvisibleSHIELD on the front and a ZAGG custom skin on the back. I need to keep this phone for awhile....

As has been stated here before;
1. Glass scratches. Get a cover if you want one.
2. Don't set it down face down! Pardon me but that's just stoopid in the head.
Personally, I'm going without a cover because I live the feel of naked glass in the morning. I also reserve the right to moan and carry on for too long when I get my first scratch.
That is all. Carry on.

@Ack154 I agree 1000%. I also had invisibleSHIELD waiting at home when my iPhone 4 arrived. I also had it on my previous iphone.......no scratches!! It's an investment everyone should make no matter how scratch resistant someone tells you an iPhone screen is.

I left the plastic film on my phone until I get my screen protector and case, I am taking no chances!

I am the same as @ack154. The screens on both my new iphone 4s got InvisibleSHIELDs straight out of the box. I am willing to sacrifice an ounce of sexy for a ton of prevention.

Common guys its just a phone!(a very good and nice one but still...)
It's an object for use.

Looks like I'm gonna need to buy a Zagg for this phone. Dissapointing.

Wow...that's crazy cause I had my iPhone 4 for a day and this morning I noticed a hairline scratch too.. I thought this glass was " scratch proof "?..and what about the gorilla glass?.. My scratch is on the front

Zagg invisible shield went on as soon as I got home from the AT&T store.

@ luke that's how it was really spelled till the white man changed it

@Jon, disbeliever I see. Strong with this one... the force is not.

Fake!
If it were real you couldn't see it when backit.

@ Lando, Betrayed Skywalkers friend, you did. Relevant to this post, you are not.

Well, at least you have an iPhone 4! I don't even have a hairline!:)

@ yoda... I was in star wars too and

I got a scratch too. Slid off the arm of my chair and onto hardwood floor. But you have to hold the phone to the light a certain way to see it. I think it could be buffed out but I'm afraid to do anything to the screen. I really can't see it unless i try, so I don't let it bother me. But the screen is not as tough a Jobs claims!

Meh, its like the first scratch on that shiny new car. As long as it doesn't affect the use of the phone put it out of your mind. A year from now you'll get a new one anyway ;)

Scratches lead to cracks, cracks lead to anger... anger leads to...... the dark side.

Scratched your screen you did.... happy, you are not. Yessssss.

and yes I mispelled screen.. Written on my ipad

so would you justify the scren as crap quality then.. I know it's hard to admit for an iphone fan

OUCH! This thing is very delicate. I swear, I didn't take off the protection screen that came on the front and back until I got to Best Buy to get a ZAGG and a cheapy plastic case til my Otter Box arrives. The 3rd party vendors should really do better at getting this stuff out with the hardware...in the actual Apple Store! Scratching is not fun after day 1...sorry Dieter.