A story I posted earlier last month regarding AT&T's decision to exclude its Business Account customers from buying iPhones has become a raging bonfire for angry readers venting their frustrations against AT&T. Some have threatened to organize a class action lawsuit the wireless carrier.
A reader named Rob Schrader wrote...
I just purchased 2 8 gig iPhones today after waiting for 3 hours in line. Once I got home to activate them I found that I can not use with existing ATT business accounts. They told me that I would have to transfer my business number to a personal account. When I called Apple to return, I was told they would charge me a 10 percent re-stocking fee. Sounds to that ATT is cooking the books forcing existing customers to create new accounts and showing them as new subscribers. Sounds like a class action suit to me.
Mark shares his resolve...
I waited months for the iPhone (like others) but was never told that my waiting was in vain. I bought an iphone like others and had to find out the hard way that I couldn’t use it. Nobody from Apple or AT&T seemed to know the truth, or were rather hiding the truth. Sign me up for the suit as well.
Marlyn writes that AT&T isn't forthcoming about the policy and that she had to demand a waiver of the restocking fee, which she got...
The same thing happened to me. My number is under my husband’s business account but they didn’t bother to tell me that I could not use the iPhone when I purchased it after waiting in line for hours. I took it home and of course had to open the box to find out. I was LIVID. I took the phone back and when it came time for me to sign for my refund (minus “restocking fees”) I told them I wasn’t budging until they gave me something in writing stating they sold me the phone knowing full well it was a business account. The manager then made a phone call and credited my account the $60.00 restocking fee and refunded my credit card the cost of the balance of the iPhone and accessories I purchased along with it. Don’t let them put the screws to you people. DEMAND your FULL refund. It is NOT YOUR FAULT!
Read on for the full list of comments and complaints. Wear a flame retardant suit, it's hot in there.
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